Ref Kumamoto by Vessel Hotels

Ref Kumamoto by Vessel Hotels Reviews

Ref Kumamoto by Vessel Hotels

Shinshigai 7-2, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0803, JapanSee Hotel Details
Ref Kumamoto by Vessel Hotels
Ref Kumamoto by Vessel HotelsRef Kumamoto by Vessel HotelsRef Kumamoto by Vessel Hotels
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1 night

Guest Reviews

9.4/10
Amazing
697 review
Verified reviews
Location9.6
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(697)
Positive reviews(690)
Reviews with photos/video(248)
Delicious breakfast(108)
Near shopping area(108)
Convenient for shopping(101)
Relaxing hot springs(70)
Easy to get around(55)
Perfect for kids(20)
Well designed(16)
Loved the view(9)
Negative reviews(7)
Guest User
Standard Twin Room
Stayed in Mar 2025
Family
5 review
8.0/10
Very Good
Posted on Jul 2, 2025
The hotel is located in a busy shopping belt. It was good because all the convenient stores are nearby with many food options! We had good choice of food every time we are there.
Michelle22
Single Room with Shower
Stayed in Feb 2025
Solo traveler
14 review
10/10
Outstanding
Posted on May 7, 2025
Very good location. The room is spacious and well designed for the price. It has a nice window view of the shopping mall across. Highlight of my stay was the public bath, they have both indoor and outdoor baths, which were clean and thoughtfully designed. Definitely a place I would come back for!
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are very glad to hear that you enjoyed your stay at our hotel.We are also very pleased that you enjoyed our large public bath, which is one of our prides.We will continue to work hard every day to provide services that will please our customers.If you are in the area again, please be sure to visit REF Kumamoto by Vessel Hotels.We look forward to seeing you again.Murakami, Front Desk, REF Kumamoto by Vessel Hotels
Retireetravel
Single Room with Shower
Stayed in Jan 2025
Couple
80 review
9.0/10
Great
Posted on Feb 7, 2025
Everything was good. Free amenities & drinks from 2pm -11 pm, express check out available. Parking nearby car park at 1200 yen.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are very glad to hear that you had a comfortable stay.We will continue to work hard every day to provide services that will please our customers.If you are in the area again, please be sure to stop by REF Kumamoto by Vessel Hotels.We look forward to seeing you again.Murakami, Front Desk, REF Kumamoto by Vessel Hotels
Suk Yin Grace
Single Room with Shower
Stayed in Dec 2024
Solo traveler
4 review
9.0/10
Great
Posted on Jan 22, 2025
The hotel is convenient, located near to Karashimacho tram station and Sukura Machi Kumamoto. It takes about 20-25min walk to Kumamoto Castle. The room is nice, clean and tidy. I enjoyed my stay in Th is hotel.
Response from Property: Thank you for staying at REF Kumamoto by Vessel Hotels.Thank you for taking the time to leave a review.We are relieved to hear that you enjoyed your stay and were satisfied with it.We will continue to strive to improve our services.We look forward to seeing you again.REF kumamoto by Vesselhotels,Morimoto
LeoS
Moderate Twin Room
Stayed in May 2025
Family
3 review
8.0/10
Very Good
Posted on Jun 28, 2025
Vessel is a budget type accommodation... You get just enough of what you need and if you want anything more or anything specific, you help yourself to their amenities on the 2nd floor reception. Location wise was perfect for us and the rooms are all insulated so you don't really hear the noise outside. They don't provide carpark but have a tie up where you pay a fixed rate to a very close by carpark operator (about 250m away only). We were 4 persons (2 adults and 2 teenagers) and even though the room came with two beds each sized between a single bed and a queen sized bed and a third roll out mattress, you still need to pay more for the bed linen, comforter and a pillow.
Response from Property: Thank you very much for your stay at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to write a review.We are glad to hear that you generally enjoyed your stay at our hotel.As you mentioned, moderate rooms can accommodate three beds, including an extra bed, but an additional fee will be charged if an extra bed is used.We apologize for any inconvenience caused, and appreciate your understanding and cooperation.We will continue to work hard every day to provide a hotel where our guests can feel safe and secure at all times.If you visit Kumamoto again, please be sure to use REF Kumamoto by Vessel Hotels.All our staff look forward to welcoming you again.Murakami, Front Desk, REF Kumamoto by Vessel Hotels
Michelle
Moderate Twin Room
Stayed in Nov 2024
Family
22 review
8.0/10
Very Good
Posted on Dec 21, 2024
Room is good and considered spacious The bed design to store luggage underneath which makes the room with more space, really good suggestion Nice having free welcome drink, but just too full to enjoy late evening Overall good and definitely can stay again next time
Response from Property: Thank you for staying with us. We are very pleased that you were satisfied with the room and welcome drink service.We hope to see you again in the future if you have the opportunity to visit Kumamoto.
Lin Chuan Tan
Moderate Twin Room
Stayed in May 2025
Family
4 review
8.5/10
Very Good
Posted on Jun 8, 2025
Located above a shop. Note there's no lift so need to carry your own luggage up. Easy self Check in. Had a very comfortable stay over! Thank you!
Response from Property: Thank you for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are very glad to hear that you enjoyed your stay at our hotel.Your kind words are an encouragement to all our staff.All of our staff will continue to strive to create an environment where our customers can feel safe and secure.If you are in the area again, please use REF Kumamoto by Vessel Hotels.We look forward to seeing you again.Murakami, Front Desk, REF Kumamoto by Vessel Hotels
Ecrkifc
Single Room with Shower
Stayed in Apr 2025
Solo traveler
7 review
10/10
Outstanding
Posted on May 11, 2025
The staff was super friendly, the hotel also provides a wide range of amenities (they even offered hair mask at the lobby!), onsen was also really nice
Response from Property: Thank you for staying at REF Kumamoto by Vessel Hotels.Thank you for taking the time to leave a review.We are pleased to hear that you enjoyed your stay and are relieved to hear that you enjoyed your stay.We will continue to strive to provide even more satisfying services in the future.We look forward to welcoming you back soon.We hope to see you again soon.REF kumamoto by Vesselhotels,Morimoto
Guest User
Standard Twin Room
Stayed in Mar 2025
Family
5 review
8.5/10
Very Good
Posted on May 6, 2025
We stayed from 16-Apr to 18-Apr. Staffs are friendly and helpful. It’s near Kumamoto Castle and very convenient.
Response from Property: Thank you for staying at REF Kumamoto by Vessel Hotels.Thank you for taking the time to leave a review.We are relieved to hear that you enjoyed your stay.We will continue to strive to improve our service.Please come and visit us again when you come to Kumamoto.We look forward to welcoming you again.We look forward to seeing you again.REF kumamoto by Vesselhotels,Morimoto
Guest User
Moderate Twin Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Jun 21, 2025
Fantastic location right in a shopping arcade and walkable to Kumamoto castle. Onsen facilities were outstanding! Clean rooms, great staff, would happily stay again
Response from Property: Thank you for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are glad to hear that you enjoyed your stay at our hotel.We are also very pleased that you enjoyed our large public bath, which is our pride and joy.Your kind words are an encouragement to all of our staff.All of our staff will continue to work hard to provide you with service that will satisfy you.If you are in the area, please visit REF Kumamoto by Vessel Hotels again.We look forward to seeing you again.Murakami, Front Desk, REF Kumamoto by Vessel Hotels
AndrewAY
Standard Double Room
Stayed in Mar 2025
Couple
8 review
9.5/10
Amazing
Posted on Apr 13, 2025
The location is very convenient, it is located inside the shopping arcade and around 15mins walk away from the Kumamoto castle.
Response from Property: Thank you very much for your recent stay at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are very happy to hear that you had a comfortable stay.All of our staff will continue to do our utmost to create an environment where our guests can have a comfortable stay.If you are in the area again, please be sure to stay at REF Kumamoto by Vessel Hotels.We look forward to welcoming you again.Murakami, Front Desk, REF Kumamoto by Vessel Hotels
Guest User
Moderate Twin Room
Stayed in Mar 2025
Family
19 review
10/10
Outstanding
Posted on Apr 7, 2025
The hotspring is so nice and clean, the breakfast has variety of choices,I am sure to come back again next time!
Response from Property: Thank you for choosing REF Kumamoto by Vessel Hotels from among the many hotels available.Thank you for your comment.I am pleased to hear that you had a comfortable stay.I am also pleased to hear that you enjoyed our large communal bath and breakfast.Our hotel's breakfast is a Japanese and Western buffet style, with a theme of Kumamoto breakfast, and we offer ingredients unique to Kumamoto, from standard morning menus.All of our staff will continue to work hard to provide services that satisfy our customers.If you are in the area, please stop by REF Kumamoto by Vessel Hotels.We look forward to seeing you again.
Ivanvick
Single Room with Shower
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 10, 2025
Room is clean, despite small it has everything we need. The onsen is very nice and clean. The location is very convenient.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to write a review despite your busy schedule.We are glad to hear that you enjoyed your stay at our hotel.We are also glad to hear that you enjoyed our large public bath, which is one of our prides.Your kind words are an encouragement to all of our staff.All of our staff will continue to work hard to provide services that will please our customers.If you visit Kumamoto again, please use REF Kumamoto by Vessel Hotels.We look forward to seeing you again.Murakami, Front Desk, REF Kumamoto by Vessel Hotels
YUEN SENG
Single Room with Shower
Stayed in Feb 2025
Couple
3 review
9.0/10
Great
Posted on Apr 8, 2025
Situated along the pedestrian shopping street & walking distance to castle. Off site parking available so pls get directions to the carpark before you check in. Long wait time for lifts in the morning.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels the other day.We would also like to thank you for taking the time to write a review despite your busy schedule.We apologize for the inconvenience caused by the elevator being crowded during your stay.We also apologize for the inconvenience caused by the fact that our hotel does not have a parking lot, and you had to use a nearby affiliated parking lot.However, we are truly grateful for the compliments you have given us.All of our staff will continue to work hard to provide a comfortable hotel experience for our guests.If you have the opportunity to visit Kumamoto again, we hope you will use REF Kumamoto by Vessel Hotels.We look forward to welcoming you again.Murakami, Front Desk, REF Kumamoto by Vessel Hotels
Weiling Cheryl
Single Room with Shower
Stayed in Feb 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Mar 9, 2025
Great location, walking distance to the tram and lots of restaurants and izakayas. Very clean and comfortable. Small room but very thoughtfully designed, and had everything I needed. Didn't try the public bath, but my friends loved it.
Response from Property: 先日は、レフ熊本byベッセルホテルズにご宿泊を賜り、誠にありがとうございます。また、お忙しいところ、口コミ投稿にもご協力をいただき、重ねてお礼申し上げます。この度は、当ホテルへお褒めのお言葉を頂戴し、心より感謝申し上げます。今回のご滞在が、お客様にとって快適なものとなったようで、大変うれしく拝見いたしました。当ホテルは熊本市繁華街の中心部「新市街アーケード」内にあり、公共交通のアクセスもよく、ビジネス・観光に便利な立地にございます。お客様のお声を励みに、今後ともより良いサービスをご提供できるよう、日々精進してまいります。またお近くにお越しの際は、ぜひレフ熊本byベッセルホテルズにお立ち寄りくださいませ。お客様にまたお会いできる日を心から楽しみにしております。レフ熊本byベッセルホテルズ　長郷