Agile bukit bintang near TRX Pavilion Twin towers Guest Reviews
4.5/5
Great
15 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.3
Cleanliness4.6
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All reviews(15)
Positive reviews(13)
Reviews with photos/video(7)
Awesome stay(8)
Clean and tidy(7)
Negative reviews(2)
Elle
Deluxe Suite (1 Bedroom)
Stayed in Oct 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Clean, very accommodative and fast service . Will book again, definitely. The PIC, Shejan, was easy to contact whenever I have some requests or queries. Thanks!
Response from Property: Thank you for your high rating! We are glad that you were satisfied with our cleanliness, service and responsiveness. It is great to know that our staff Shejan facilitated your stay! We look forward to your next visit and we will serve you wholeheartedly! Wish you all the best!
Anonymous User
Deluxe Family Suite (3 Person)
Stayed in Oct 2024
Business travelers
9 review
2.6/5
Posted on Oct 24, 2024
Don't book this hotel. I just handed over the room. It smells very strong of formaldehyde. The furniture and decoration are pungent! The smell is super strong, disgusting and poisonous! I feel like vomiting when I go in! Furniture is made of inferior materials and formaldehyde is very harmful to the human body!
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Response from Property: Thank you for taking the time to report your stay experience. We value every guest's opinion. Regarding the formaldehyde issue you mentioned, we have conducted indoor air quality testing, and the results show that the formaldehyde concentration complies with national safety standards and does not exceed the standards. We will feedback the test results to the platform. Thank you for your understanding and support. We look forward to serving you again in the future and bringing you a more pleasant experience.
Guest User
Deluxe Family Suite (3 Person)
Stayed in Sep 2024
Family
2 review
4.7/5
Amazing
Posted on Oct 1, 2024
The hotel rooms are newly renovated and fully equipped with refrigerators, washing machines, and dryers.
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Response from Property: Thank you very much for taking the time to provide us with a positive review. Your affirmation is our driving force to move forward. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.
Guest User
Deluxe Family Suite (3 Person)
Stayed in Sep 2024
Family
4 review
4.0/5
Very Good
Posted on Sep 24, 2024
the apartment is nice and new
everything is complete inside, but unfortunately
the bathroom is a bit smelly.
and if you call the toom service it takes a long time.
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Response from Property: Upon receiving your feedback, we immediately processed it. Thank you for your stay and feedback, so that we can actively correct it and better serve every guest. We wish you a happy day every day.
Guest User
Deluxe Family Suite (2 Bedrooms)
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The transportation is convenient, the facilities are complete, the sanitation and environment are very good, and the overall view of Kuala Lumpur can be seen from the rooftop. Overall, it is very good. Recommended
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Response from Property: Thank you very much for taking the time to provide us with a positive review. Your affirmation is our driving force to move forward. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.
Benpaodexiaotudoua
Standard City View Suite
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The room is neat and clean, the housekeeper responds very quickly, the overall environment of the apartment is very good, the location is also good, very good
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Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! We sincerely look forward to your visit again!
Hunter4520
Deluxe Family Suite (3 Person)
Stayed in Aug 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Very nice. The room is well decorated and clean. The staff is also very friendly. Recommended
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Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! We sincerely look forward to your visit again!
Anonymous User
Deluxe Family Suite (3 Person)
Stayed in Oct 2024
Family
1 review
2.1/5
Posted on Oct 4, 2024
To be frank, the hotel environment is good, but the location is very special. It is an apartment in the community. I stayed there for two days. Apart from the good room, there are no other advantages.
1. The location of the community takeaway is not accurate. I ordered it twice in total, and one portion was lost. The second portion had to be picked up by walking to the next building. If this is the case, the residents should be informed in advance when they move in. The takeaway of C1 needs to be picked up at the gate of Building B.
2. The children took a nap in the afternoon, and the next door was drilling the wall for renovation. I asked the customer service and they said they couldn't control it. 🐂.
3. Grab can never locate the location of this community, and it is extremely difficult to call a car. Every time the car is almost there and can't find the location, it will be cancelled. Every time the trip is cancelled at least twice, it is recommended to go downstairs after the car arrives.
4. The hotel is indeed very close to the city center, but it is too difficult to call a car. Every time I call a car, it takes 15 minutes to wait for the car for 30 minutes, and the road is blocked for 30 minutes. Later, I have no choice but to walk 🚶.
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Response from Property: Thank you for staying at our hotel and sharing your feedback. We understand your feelings during your stay, but some situations may not be consistent with reality. We would like to clarify: Our hotel is located in the Golden Triangle in the center of Kuala Lumpur. It is strategically located, a 6-minute walk from Pavilion Kuala Lumpur and a 10-minute walk away. Tun Razak Exchange (TRX), while the MRT station is only 400 meters away and a 5-minute walk away, providing convenient public transportation. The inability to deliver takeaways and the difficulty in ordering a taxi you mentioned may be related to the service platform or road conditions at the time. In addition, we have not received other similar feedback on the noise issue in hotel rooms, but we will investigate further to ensure a quiet and comfortable stay. We are always committed to providing excellent service to every guest and look forward to bringing you a better experience in the future.
Guest User
Deluxe Family Suite (3 Person)
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Facilities: The room is very new, the facilities are also very new, very large and spacious, washing machine, hair dryer, TV equipment is also very complete
Hygiene: The overall room is very clean and simple
Environment: The hotel is in the city center, you can see the Petronas Twin Towers, and it is also very close to Pavilion, which is only a 10-minute walk away, very convenient
Service: The housekeeper responded to the message quite quickly. The return flight was relatively early, and a Chinese driver was also arranged to send me to the airport, which was very good.
Original TextTranslated by Google
Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! We sincerely look forward to your visit again!
Guest User
Standard City View Suite
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The hotel is clean, and everything is newly renovated. However, the smell of decoration will take a while to disappear. Since we arrive in the early hours of the evening, it is no problem to communicate with the customer service and housekeeper in advance. You can also find another driver to arrange pick-up and drop-off services. This is also good, convenient and fast ~ and the driver arranged is a local and understands basically all languages 🙂 It made our trip very enjoyable😁
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Guest User
Deluxe Family Suite (2 Bedrooms)
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 21, 2024
This time I traveled with two families of friends and booked two suites. They were clean, the rooms were new, and the service staff were very friendly. joy!
Original TextTranslated by Google
Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! We sincerely look forward to your visit again!
Yangcong1993
Standard City View Suite
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Very good. You can contact us in advance. There is a Chinese-speaking butler. The view from the apartment is very good.
Original TextTranslated by Google
Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! We sincerely look forward to your visit again!
sunturbo668899
Deluxe Family Suite (3 Person)
Stayed in Oct 2024
Family
5 review
4.6/5
Great
Posted on Oct 6, 2024
Clean facilities and good location
Original TextTranslated by Google
Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! We sincerely look forward to your visit again!
nikR
Deluxe Family Suite (3 Person)
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 30, 2024
excellence services
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Response from Property: We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!