Phulay Bay, a Ritz-Carlton Reserve Reviews

Not every Ritz-Carlton is a 'Reserve' property, and this distinction makes all the difference. If a Michelin 3-star restaurant signifies culinary excellence worth traveling specifically for, then this trip to Thailand was my long-held dream – to experience Phulay Bay, a Ritz-Carlton Reserve in Krabi. As the world's first Ritz-Carlton Reserve, and one of only seven globally to date, it seamlessly merges luxurious heritage with breathtaking natural scenery. Here, the infinity pools seemingly merge with the ocean, their waters reflecting the dramatic karst peaks and creating a scene as picturesque as Guilin. The hotel offers boat trips to Hong Island, with a national park fee of 300 Thai Baht per person. Our butler, Angela, was charming, incredibly warm, and her service was impeccable. There's no doubt that the service here is unparalleled in Krabi.

To celebrate my birthday, I stayed for two nights with my daughter, and it was absolutely fantastic. As it was my birthday, the hotel kindly upgraded our room. Upon arrival, the hotel manager, Ian, personally welcomed us. As he is Chinese and my English isn't very strong, he thoughtfully explained the design concept of the atrium to us in Mandarin. Our personal concierge, Na, was incredibly attentive and provided excellent service. On my birthday, I was pleasantly surprised everywhere I went – the restaurant, Spa, and sunset bar all offered special birthday wishes. It was incredibly thoughtful! The daily excursion to Hong Island provided by the hotel was also superb. We only paid a 300 Baht per person island entrance fee. The hotel provided the longtail boat, towels, and water, with a dedicated staff member accompanying us. Hong Island boasts beautiful beaches and is a great spot for snorkeling, where we saw many clownfish. I absolutely loved the hotel's peaceful atmosphere and impeccable service.

Upon arrival, we were delighted to receive a complimentary upgrade to a beachfront pool villa and were already very satisfied with the room's amenities. However, about two hours after checking in, a sudden strong wind blew down some tree branches right outside our villa, landing in the garden. My original intention was just to take a photo and ask the butler to have it cleared. To my surprise, the butler immediately took the matter very seriously, promptly offering us a room change and another upgrade to an even higher-tier room. The new room was incredibly spacious, with a huge 4-meter bed. Housekeeping was super efficient; they would clean the room immediately whenever we stepped out. The attention to detail was impeccable. We stayed for two days and were absolutely delighted. We also took the hotel's complimentary trip to Hong Island, which was a wonderful experience. One evening, we also had the pleasure of meeting a guest relations manager from China, who very warmly recommended dishes from the Thai restaurant menu. The dining experience was absolutely spectacular! The stir-fried spinach with egg, raw beef curry, and pomelo salad are absolute must-order dishes! Both the service and the overall experience were flawless – truly deserving of a perfect score! We would absolutely return to Krabi just for this hotel. Upon check-out, the butler even presented us with a small gift, indicating they truly took our conversations to heart.

The standard room was already fantastic. I'd never seen a 2x4 meter bed before; it was huge! The butler service was impeccable. While dining was a bit pricey, it was absolutely worth it. Breakfast offered both buffet and à la carte options, and both were quite good. At around 4000 RMB, it's a no-brainer – just book it!

While the hotel's facilities are undoubtedly excellent, it's the service that truly defines its value. I had booked two nights in a Sea Breeze Pavilion and was upgraded to a Beach Villa, and was also granted a late check-out until 4 PM. The butler service was truly impeccable, anticipating every need. Even the restaurant staff by the pool, noticing I had mosquito bites, proactively offered me mosquito repellent and medicated essential balm.

The only reason I want to blame this hotel is that I can’t believe that they can accepted my early cancellation as earthquake happened in Thailand. It felt like unsafe that it was not nice experience. How come this hotel policy run like this, it was unbelievable.

Fantastic! I would absolutely choose Yinshi again on my next visit. It's definitely worth it.

The hotel's design is superb, the stay was comfortable, and the atmosphere is absolutely perfect. It's completely worth making a special trip for.

Awesome. Great for everything. Great location, great amenities, and great people/service - a very ideal place to unwind for a few days. Thank you

This is my 13rd time check in, always fantasy Will come back sooner

The service at this luxury hotel was truly outstanding. I'm extremely satisfied.

The hotel has a wonderful ambiance, and it's truly a great value hidden gem.

Extremely satisfied. The ambiance was excellent.

Excellent.