No. 281 Zhanqian West Road, Xihu District, Nanchang, Jiangxi, 330002, ChinaView Hotel Details
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Jin Feng Hotel Guest Reviews
4.5/5
Good
986 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(986)
Positive reviews(923)
Reviews with photos/video(188)
Friendly front desk staff(109)
Easy to get around(108)
Close to metro(31)
Perfect for business trips(29)
Tasty food(18)
Loved the night views(8)
Luxurious(7)
Negative reviews(63)
Names_de_Alpha
Business Double Room
Stayed in Jan 2024
Couples
24 review
5.0/5
Outstanding
Posted on Feb 3, 2024
It was awesome night
Response from Property: Distinguished Guests:Thank you for choosing our hotel,Look forward to your next visit!
Anonymous User
Superior Double Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 7, 2024
nice!
Response from Property: 尊敬的賓客:您好!感謝您對錦峯大酒店的信賴與選擇!從您步入酒店的那一刻開始您就是我們的家人,我們希望用自己的貼心給您家人般得照料,錦峯酒店就是您在南昌温暖的家外之家!常回家看看!祝:安好!!
Anonymous User
Superior Room (2 beds)
Stayed in Sep 2024
Family
3 review
2.0/5
Posted on Oct 3, 2024
A five-star hotel with three-star service and conditions, outdated facilities, and average service attitude, especially breakfast. As a star-rated hotel, there is only one hot vegetable dish, and the rest are basically semi-finished steamed buns, steamed buns, desserts, egg tarts, sweet potatoes... Hard to describe in one word
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Response from Property: Thank you for your pertinent opinions. We sincerely apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to the opinions of every guest. We will further improve and improve our facilities and services. In addition, the hotel provides dozens of varieties of breakfast, which are nutritious, delicious and healthy, and meet the tastes of most guests. Your suggestions I will also give feedback to my superiors, and we will continue to work hard to continuously improve various services. I hope to see you again at Nanchang Jinfeng Hotel (Shengjin Tower Historical and Cultural District Branch). I wish you a happy mood and a happy family!
38676
Standard Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The room is very clean and the facilities are very good. It can be seen that the hotel management service is worthy of a five-star hotel experience. What kind of bicycle do you need to enjoy five-star service at this price?
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Jinfeng and sharing your stay experience. I'm really touched by your review. I'm glad that the hotel can bring you a wonderful time during your trip. Your appreciation really inspires us a lot. We will definitely do better and strive to provide every guest with a home away from home experience. You are welcome to come home often!
kathy
Superior Double Room
Stayed in Aug 2024
Family
11 review
2.7/5
Posted on Sep 23, 2024
I thought it was a five-star hotel, but I didn't expect it to be very old! They actually have to charge a deposit, and only one side of the bedside in the hotel room can be charged! The bathroom is poorly ventilated and the whole bathroom looks dirty! The attitude of the breakfast waiter was terrible and the food was mediocre, not worth it!
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Nanchang Jinfeng Hotel (Shengjin Tower Historical and Cultural District Branch)! The hotel has experienced countless receptions, and the facilities will inevitably leave traces of time. We will continue to strengthen the daily maintenance and upkeep of the equipment and facilities; the deposit will be returned when you check out, so please rest assured; your feedback will be recorded uniformly. After filing the case and giving feedback to our superiors, we will strengthen the daily maintenance of room facilities and equipment and strengthen room ventilation. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment and creating a considerate "home away from home" for you. We will also provide better services to make up for this shortcoming. We hope you will continue to pay attention and support us. Thank you again for your review and we sincerely look forward to your visit again.
Response from Property: 尊敬的賓客您好,非常感謝您在百忙之中對我們酒店的點評,對於您的入住體驗我們非常抱歉,您是在攜程平台預訂了兩個房間,一個間為豪華大床房<單早>,一間為豪華雙床房<無早>,您説父母去吃早餐的時候衹讓進了一個人,因為您預訂的房間衹有一份早餐,並非是我們故意衹讓進一位客人,且您在點評中提到房間衞生問題,是與您同住的客人已經在房間內進行入住,並非入住前就是臟的,此次入住沒能讓您擁有一個完美的入住體驗非常抱歉,我們會加倍努力,提升員工服務意識注重服務細節,為您和所有入住賓客提供更好的休憩環境。期待您更多的支持關注,靜候您的下次光臨,祝您未來的旅程都順心美好!
Response from Property: 尊敬的客人,非常感謝您細緻的反饋。很開心您認可酒店的地理位置。對於暖氣與空調問題、房間黴味以及伴手禮帶來的不佳體驗,我們深感歉意。已安排人員檢查温度調節系統和處理黴味。伴手禮發放是我們工作疏忽,後續會規範流程。我們珍視您的意見,會積極改進,希望未來能為您提供更滿意的服務。
Response from Property: 尊敬的賓客您好!非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,給您帶來的不便我們表示歉意。酒店管理層非常重視,並已經做了認真的調查和及時的整改,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨!
Response from Property: 尊敬的客人,收到您的滿分好評,我們滿心歡喜,如同春日暖陽傾灑!您對酒店乾淨大氣的肯定,是對我們日常清潔與裝修格調的認可。服務能讓您滿意,是全體員工的榮幸,尤其是早餐可冷藏打包這一細節被您留意,我們特別開心。為您免費升級房型,讓您得見繩金塔美景,能為您的旅途添彩,我們深感值得。老型酒店承載着歲月沉澱,也在不斷與時俱進。期待您再次踏入這方天地,我們將以更貼心服務,為您續寫美好住宿篇章,願您生活常樂,萬事皆順!
Response from Property: 親愛的客人,非常感謝您的超棒五星好評!很高興您對南昌錦峯大酒店的設施、衞生、環境和服務都十分滿意。周邊豐富的小吃與樓下的繩金塔歷史文化街區,確實為旅行增添不少樂趣。春節活動也為大家帶來了濃厚的節日氛圍。我們會繼續保持,不斷提升,期待您的再次光臨,祝您生活愉快!
Response from Property: 尊敬的賓客:您好!感謝您的點評,您的肯定是對我們的最大支持!很榮幸能得到您的表揚,我們會一如既往的保持着優質的服務哦,也感謝您將這份喜歡分享給大家,滿意衹是起點,您的滿意,是我們的追求,我們將一切從心出發視為我們的目標和動力,所以您在入住期間的一切,我們都尤為的關心,我們一定會將更好的自己展現給您,一直陪在您的身邊,勵志服務好每一位家人,期待您再次入住~~