Anonymous User
May 9, 2025
The hotel could have been very good. But the very mediocre service makes the hotel worse than average!
The most indignant thing was the check-in 3 hours later than the set time, that is, at 18-00 instead of 15-00. Against the background of the usual practice of hotels in Thailand with no problems checking in early, this case seemed to me a very bad wake-up call before check-in. After several calls to the Centara head office, the messenger brought a coupon for 2 massage sessions, which only partially calmed the indignation.
I believe the strong smell of dampness and mold in the rooms is also a sign of poor organization of cleaning, processing and cleaning of air conditioners. Apparently, the management decided to make money by saving on the number of personnel, since no one collected leaves in the pool, towels were brought and laid out, and sometimes they lie on the sun loungers until the morning.
Two pools with many sun loungers, an umbrella, under palm trees, with a good slide. 1-2 employees and the level of service will not seem mediocre.
The hotel location has very pronounced low tides, you need to go 1-2 km to the right to swim. Breakfast deserves praise, the variety is impressive. The massage is good, the massage parlor is beautifully left, for this it is 2 times more expensive than in the salons. In general, despite the careless attitude of the management, the vacation was a success. Beautiful park area, hotel recreation areas are planned well. But the hotel fell into the wrong hands, this can spoil the guests' vacation, and the hotel will eventually fall apart.
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