Chivapuri Beach Resort

I recently spent almost 6 glorious weeks at this very comfortable and well appointed resort. The food was delicious and reasonably priced, the service was efficient, the atmosphere peaceful and the room was clean, luxuriously fitted and well maintained. Wonderful view from the sparkling pool and long walks on the expansive beach made for a relaxing, out of season, holiday.

Very nice and relaxed location in the very south of Koh Chang with a nice pool. Beach is great, swimming however is not so easy due to the very shallow coast and some rocks. Kayaks can easily be rented at the resort and are free of charge for 1 hour. The breakfast buffet was rich and good. Nice coffee machine with excellent (!) coffee and a variety of coffee options – the machine has sometimes its ‘own will’ though. Staff was superb: little shy in the beginning, however extremely helpful and friendly – even on challenging topics. Thanks to Natty and the complete Shivapuri team.

We paid approx. 300 USD for staying at this place for a romantic getaway and we were hugely disappointed. After check-in we found out that the remote for the the air conditioning wasn't working. Staff came back to the room countless times over the next hours to fix the issue without being able to do so. Eventually, they managed to turn the aircon on but they took away the remote claiming they would return it straight away. After another couple of hours, the room was freezing and we had no way to turn the aircon on. This is when we found out that there was not even hot water in the shower or tub. We walked once again to the reception (no telephone in the room, despite the hefty room rate) to ask for assistance and literally waited hours for someone to come in and fix it. At that point, we were forced to cancel our reservation for dinner at a restaurant to wait for the staff to fix everything. It was already late when they finally managed to fix the problem and have the working remote for the aircon back. In consideration of all the inconveniences suffered, I contacted the hotel manager by e-mail asking for compensation. The only answer I got was "Happy holidays, we will fix things for you". On the following day, when we went back to our room after spending the day on the island we found another surprise: again, we didn't have hot water in the room! We walked for the millionth time to the reception and again they sent staff to fix it. In the meantime, also the TV stopped working. I wrote to the manager asking officially for a refund complaining about the extreme poor service we had had at their hotel but they refused any kind of compensation. Please be aware that once they have your money, there will be 0 chance to have it back in case something doesn't turn out as expected. Do yourself a favour and book a hostel instead, you will get a better experience than the one you will get at this scammy place.