Chivapuri Beach Resort

The place is very nice. The room and services are great. The beach is clean. We have had a nice time at the restaurant, with great cocktail and very good food. We have lived 3 days barefoot, going from the room to the beach to the bar and restaurant. We have had a really great time.

We paid approx. 300 USD for staying at this place for a romantic getaway and we were hugely disappointed. After check-in we found out that the remote for the the air conditioning wasn't working. Staff came back to the room countless times over the next hours to fix the issue without being able to do so. Eventually, they managed to turn the aircon on but they took away the remote claiming they would return it straight away. After another couple of hours, the room was freezing and we had no way to turn the aircon on. This is when we found out that there was not even hot water in the shower or tub. We walked once again to the reception (no telephone in the room, despite the hefty room rate) to ask for assistance and literally waited hours for someone to come in and fix it. At that point, we were forced to cancel our reservation for dinner at a restaurant to wait for the staff to fix everything. It was already late when they finally managed to fix the problem and have the working remote for the aircon back. In consideration of all the inconveniences suffered, I contacted the hotel manager by e-mail asking for compensation. The only answer I got was "Happy holidays, we will fix things for you". On the following day, when we went back to our room after spending the day on the island we found another surprise: again, we didn't have hot water in the room! We walked for the millionth time to the reception and again they sent staff to fix it. In the meantime, also the TV stopped working. I wrote to the manager asking officially for a refund complaining about the extreme poor service we had had at their hotel but they refused any kind of compensation. Please be aware that once they have your money, there will be 0 chance to have it back in case something doesn't turn out as expected. Do yourself a favour and book a hostel instead, you will get a better experience than the one you will get at this scammy place.

Best position on beautiful beach, lots of sunbeds dotted around among the trees, enabling you to have your own space. Lovely, welcoming and friendly staff. Good food including the breakfast. We were absolutely blown away by our spacious beachfront villa, and our view of the sea in the mornings when waking up! The room was a more expensive option but we felt it was well worth it! We appreciated the lush well maintained gardens, the staff were constantly tending them and sweeping both them and the beach, keeping the area spotless! The property also has a lovely, good sized pool. We also enjoyed good massages at a very reasonable price. There are many beach restaurants nearby, which allowed us many different options both for lunch and dinner. There are also some nice eating options on the road at the end of the beach. The area in the evening is generally pretty quiet, which suited us but if you want late night life this beach area may not be for you. You can get a taxi or songthaew nearby during the day quite easily, we went to Bang Bao pier, and had a delicious seafood meal there one evening. Our only slight negatives were the thin sunbed mattresses, not good for those with achey backs, however seem to be the norm on Koh Chang, and accessibility getting in and out of the pool could be improved, which would help older guests or guests with mobility issues. Despite these slight negatives overall we would say this is one of the best beach hotels we have stayed in anywhere.