Guest User
December 16, 2024
First time writing a bad review out of anger
1 The 74-year-old man in my family returned home temporarily due to illness. He issued a voucher and said that he could give partial compensation. The hotel could not negotiate a check-out or give other options.
2 The villa we booked did not have the pavilion and sofa in the picture
3 We booked 2 rooms, including breakfast for 4 people, but only gave us 3 because one person did not check in (the 74-year-old man returned home due to illness). After a difficult negotiation, we were allowed to order breakfast
3 Discrimination against Asians, ***. We took our 1 and a half-year-old child to the table by the pool in the picture to have breakfast, but we were not allowed to sit. A ** couple went and sat directly, and the waiter served with a smile
We have lived in Thailand for 6 years. This is the first time we have such a bad experience and feel that we are treated differently. We booked a villa and a king-size bed room for 2 nights, spending more than 4,000 yuan in exchange for such an experience. During the 2 days of stay, except for our family of 3 + nanny, the others were all **. This may be the reason why they don’t care about our Asian customers. Ctrip has been helping us negotiate, and I am very grateful for the help of the platform, but the hotel really does not recommend that you go and suffer.
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