Hotel Villa Fontaine Kobe Sannomiya Reviews

Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya. We are very sorry that we were unable to provide you with a satisfactory stay. We would like to sincerely apologize for the inconvenience caused during your stay due to the poor cleaning of the room and the hard mattress. Also, the normal check-out time at our hotel is 11:00, but if you book the short stay plan, the check-out time will be 9:00. Thank you for your understanding in advance. We understand that your stay this time may have left you with a low evaluation of the hotel's value. If there is another opportunity to provide our hotel's original services to you, we will not be discouraged by this and look forward to your reservation and stay with us again. Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya.The hotel's location is within walking distance of all train lines, which has earned it praise from many guests.Our hotel has a Happy Hour every day for three hours only from 5pm. We are very pleased to hear that you enjoyed the wine and sweets we offer.We will continue to strive to improve our services, so we look forward to seeing you again. Thank you very much for your stay.Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you for your wonderful review! We are delighted to hear that you had such an enjoyable stay with us and that our location and spacious rooms met your expectations. Our team takes great pride in providing warm and helpful service, and it’s truly rewarding to know that you felt welcomed. We’re also glad you appreciated our complimentary evening refreshments—it’s our way of making your stay even more comfortable. Your kind words and support mean a lot to us, and we look forward to welcoming you back to Villa Fontaine on your next visit to Japan! Sincerely, Manager Villa Fontaine Kobe Sannomiya

Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya. We hope you enjoyed your stay in a newly renovated room. We are currently renovating all of our guest rooms to enhance your stay. We will continue to strive to improve our services. If you have another opportunity to come to Kobe, we hope you will consider staying at our hotel. Thank you for staying at Villa Fontaine Kobe Sannomiya. Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your feedback. We’re pleased to hear that our convenient location near the subway station and the friendliness of our staff made your stay more enjoyable. Your kind words are greatly appreciated and serve as wonderful encouragement for our team. We look forward to welcoming you back on your next visit! Sincerely, Manager Villa Fontaine Kobe Sannomiya

Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya. Our hotel offers a three-hour Happy Hour every day from 5pm onwards. We are pleased to hear that you enjoyed the wines and soft drinks we offer. We are very pleased that your stay at our hotel was a time for you to relax and unwind after your trip. If you have another opportunity to come to Kobe, we hope you will consider staying at our hotel. Thank you for staying at Villa Fontaine Kobe Sannomiya. Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya. At our hotel, we have a lounge on the 5th floor where we offer a variety of soft drinks, including coffee and tea, and we are pleased to hear that you enjoyed this service. We are very pleased and grateful that you have not only praised our location and price, but also our front desk staff's hospitality. We will continue to keep the customer's perspective in mind and strive to provide customer-oriented service. If you have another opportunity to come to Kobe, we hope you will consider staying at our hotel. Thank you for staying at Villa Fontaine Kobe Sannomiya. Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We are very happy that you had a comfortable stay here. We hold a happy hour for three hours only from 17:00 to 20:00 every day. You can enjoy wine and snacks for free. We also have tables in the courtyard, so you can enjoy an open space. We are currently renovating the guest rooms one by one. We will strive to improve our service so that you will want to stay again. We look forward to welcoming you again if you visit Kobe again. Thank you. Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya. We are very sorry that it took you a long time to check in and we apologize for the inconvenience. Our hotel has implemented a machine-based check-in method, but we will continue to strive to improve it in order to further simplify the process. If you have another opportunity to come to Kobe, we hope you will consider staying at our hotel. Thank you for staying at Villa Fontaine Kobe Sannomiya. Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you very much for staying with us and for taking the time to share your kind review. We are truly delighted to hear that you were satisfied with our friendly staff, convenient location, cleanliness, and the spaciousness of your room. Your words are a great encouragement to our team, and we will continue striving to provide our guests with an even more comfortable and pleasant stay. We sincerely look forward to welcoming you again in the near future. Sincerely, Manager Villa Fontaine Kobe Sannomiya

Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya. Our hotel has a Happy Hour every day for three hours only from 5pm. We are very pleased to hear that you enjoyed the wine and sweets we offer. We are very pleased to hear that you were impressed with the cleanliness and ambience of our hotel. We will continue to make every effort to be ready to welcome all our customers in perfect condition. If you have another opportunity to come to Kobe, we hope you will consider staying at our hotel. Thank you for staying at Villa Fontaine Kobe Sannomiya. Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We are very honored to receive your kind words about our hotel's service. We are also very pleased to hear that you enjoyed the drink service in the lounge. As you mentioned, our hotel lounge is open from 12:00 noon to 11:30 pm, where you can help yourself to coffee, juice, tea, and more. You can also bring them to your room, which has been very well received by our guests. We look forward to your reservation the next time you visit the Kobe area. Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya. We are very sorry that the mattress was hard and made you feel uncomfortable during your stay. We will promptly share your feedback with our staff and strive to improve in the future. If you have another opportunity to come to Kobe, we hope you will consider staying at our hotel. Thank you for staying at Villa Fontaine Kobe Sannomiya. Villa Fontaine Kobe Sannomiya Manager

Response from Property: Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient and appreciated having a supermarket in the same building. It's great to know that you could easily find good items and enjoy Japanese local fruits. We hope to welcome you back for another enjoyable stay. Best regards, Villa Fontaine Kobe Sannomiya Manager