Holiday Inn Express Hull City Centre Reviews

Central location 2 mins from train station,and joint onto the shopping centre. Hotel was fairly clean, there was a bit of dust build up in the bathroom, and the desk needed a wipe down. Room was very noisy, you could hear every footstep walking past, the whir of the lift shaft. And doors banging all night long. Breakfast was great. You just help yourself to cereal, toast and cooked breakfast items.

Booked as my mum was in hospital nearby for stage 4 terminal lung cancer. In the end I had to stay at her bedside. Despite explaining the situation and circumstances, the hotel refused to offer a refund or new dates. Ruthless business obsessed with ££ and lacking in any compassion.

Great location next to a mall and train station, making it very convenient to access stores and groceries. The city center, including museums and art galleries, is all within walking distance. The unlimited breakfast was a classic hotel spread and quite good, with unlimited coffee and juice to start the day right.

A modern hotel with excellent rooms. Staff are all very good, Breakfast is excellent and rooms very clean

Very convenient to the railway station and a big shopping mall is nearby

Good center location stone throw from the train station breakfast was a buffet style with good opions

Great location ideal for cinema and entertainment

Lovely stay, the staff were friendly and very efficient, rooms were clean and maintained regularly

I am writing to express my disappointment with the recent experience during my stay at your establishment. Despite booking for 2 nights,20th -22nd Nov 24 both evenings were marred by a lack of adequate heating in the room. The first night, after requesting a room change due to malfunctioning heating, we were only able to move the next day. The portable heater provided was insufficient and did not alleviate the cold. The following night, we encountered the same issue with the new room. Despite reporting it promptly, the heating could not be fixed. The mini portable heater offered was ineffective, resulting in an uncomfortable and freezing night's sleep. Sleeping fully clothed and with winter pajamas on due to freezing temperatures is unacceptable for any guest.It is disappointing that no one followed up on our situation or inquired about our comfort after such a challenging night. In light of these circumstances, I kindly request compensation for the inconvenience and discomfort caused during our stay. I trust that you will address this matter promptly and offer a resolution that reflects your commitment to guest Kind regards P.M

Great hotel in centre of Hull. Great facilities and bar. Lots of room for entertaining. Lovely breakfast as well

Excellent service will definitely use again

Had a sofa bed with a dirty duvet and no covers for mattress. Not comfortable in talking to people to ask for sheets. So slept on the towel on sofa bed. Still old shower gel on shower door from previous person

Great for a hassle free stay - very efficient checking in and out. Clean room, decent breakfast, very friendly and helpful staff. Convenient parking. Would stay again.

The instruction on access to the hotel carpark could do with being highlighted at the time or soon after the booking because we had stopped in front of the hotel entrance at street level which is a bus lane and bus stop and we are a little worried right now for getting a bus lane ticket. The sign for the car parking arrangement is a small plaque next to the hotel entrance we can see from the car at the kerb side but we had already gone onto the bus lane. Another slight moan is the bed being a little too soft and in these day and age it should be a king size bed…. However, we are happy with the helpfulness of the staff both at reception as well as during breakfast.