Fairfield Inn & Suites Key West at the Keys Collection Reviews

We spent on night, Clean room, nice swimming pool. The hotel is located a bit on the side but other than that nothing to complain. oKish breakfast

There were an issue with the system but the the staff improved and resolve very fast. Very clean place, comfortable, quiet and Great location. I will definitely go back again

This is a bait and switch hotel. It is actually an old motel that they slapped a new office on. The room was gross. It smelled, my wife’s feet turned black from walking on the sticky carpet. Don’t stay here. There is a real fairfield inn & suits up the road. Go there.

Location and place is good, but the service and staff are not cooperative. We had an issue with ac in the middle of night after check in, they told us that they can not do anything about it.

I booked and paid for my room on trip.com Once arriving I was told I must put a deposit up of 50 dollars. That was fine or so I thought Once checking out I asked for a print out of my charges , I had a zero balance. Two days later I checked my card to make sure my deposit was put back on then I noticed a 28.07 charge from the hotel. When I finally got ahold of the front desk, they informed me that there was a resort charge. No resort charge was ever mentioned to me while checking in or checking out. This is a racket I have never dealt with before very saddened over Marriott not being stand up.

Nice clean hotel

Nothing was complimentary. Don' be MISLED. They charge you for everything. I brought my own water and adult drinks. Don't even try the Breakfast, it's horrible. I had breakfast outside the hotel. The shuttle only has one drop/pick-up spot. II used my own vehicle and paid to park. The shower tub drain was clogged. There's only one ice machine on the premise that works. I only saw two elevators and both were far apart and very slow. It is very difficult for someone with a walking disability. The front desk was terrible. The roosters wake you up at 6:00 A.M. The hallways are very noisy. No room service only if your stay is three nights or longer. I will not stay or recommend this Fairfield Hotel again.

Older hotel rooms, average servers

Very clean and away from the hustle and bustle of the center, very well located

The room was oversold and the guests were transferred to other hotels. I didn’t care. I was speechless.

Breakfast was okay for a quick meal. The room was clean and relatively spacious, making it suitable for a family of four. However, I think the swimming pool needs more cleaning.

For a hotel that costs more than 2,000 per night, the room is too small

Hygiene: There is some hair on the bath towel, which is obviously from the previous guest. It is the typical golden brown hair of foreigners. Facilities: Very complete, equipped with gym and swimming pool, breakfast is also good Service: Two non-alcoholic drinks will be given when you check in. Although they are not expensive, they will make people feel very comfortable.

The room is very average, and there is an additional $25 equipment usage fee, which was not mentioned when booking.