72-2 Horikawa-cho, Saiwai-ku, Saiwai Ward, Kawasaki City, Kanagawa Prefecture, 212-0013, JapanView Hotel Details
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JR-EAST HOTEL METS KAWASAKI Guest Reviews
4.6/5
Great
97 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(97)
Positive reviews(97)
Reviews with photos/video(11)
Clean and tidy(16)
Awesome rooms(15)
Awesome stay(13)
Convenient for shopping(11)
Easy to get around(10)
Quiet & comfortable(9)
Near shopping area(9)
Great service(8)
TEOH CHOOI
Single Room - Non-Smoking
Stayed in Sep 2024
Couples
16 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Great hotel wt strategic location next to the main kawasaki station...easy to go any where ..Room are in good size for 3 luggage install 。highly recommended
Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki.We would also like to take the time to thank you for your valuable contribution.Our convenient location near the station is one of the main features of our hotel group.We look forward to seeing you again at JR East Hotel Mets Kawasaki.We all look forward to seeing you again.JR East Hotel Mets Kawasaki Suzuki
Guest User
Single Room - Smoking
Stayed in Jun 2023
Solo travelers
2 review
4.5/5
Great
Posted on Aug 3, 2023
The service is good , the staff is friendly and helpful , the only thing was the room light was too dim for me. Overall I'm satisfied. Thank you.
Response from Property: Thank you for using JR-East Hotel Mets Kawasaki. Also, thank you very much for taking time out of your busy schedule to post your comments. We are very happy to hear that you were generally satisfied with your stay. However, we are sorry that you were not satisfied with the lighting. We will share your valuable feedback within the company. We will do our best to continue to serve you in the future. looking forward to seeing you coming again. JR-East Hotel Mets Kawasaki Shinohara
Andrew0830
Single Room - Non-Smoking
Stayed in Oct 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Good location
Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki.We would also like to thank you again for taking the time to send us your comments.The convenient location near the station is one of the main features of our hotel group.We are very popular for its easy access to the surrounding facilities.We look forward to welcoming you to the JR East Hotel Mets Kawasaki on your next visit.All of us at JR East Mets Kawasaki look forward to seeing you again.JR East Hotel Mets Kawasaki Suzuki
소희
Twin Room - Non-Smoking
Stayed in Dec 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Feb 3, 2025
🇰🇷I'm writing this review in hopes that it will be of some help to Koreans🇰🇷
Location: Gangpae
You can get there in 1 minute from the JR Kawasaki Station ticket gate. If you just memorize the exit direction, you can get there quickly!!
Nearby: There are large shopping malls, McDonald's, 7-Eleven, ramen restaurants, etc.
Here, you can get everything in 1 minute. There's a ramen restaurant right next door, but the line is always long so I couldn't eat. I wonder how it tastes.
Check-in is self-service, but the front desk staff's face appears on the machine. I think they're at the front office, but I don't know why they do it on the machine. You also have to input your overseas address on the machine, but it's a bit inconvenient to have to press each letter one by one.
The room I was first assigned had a bad smell similar to a bathroom smell, so I endured it for about 2 minutes, but I felt bad so I requested a room change and changed, but it was still bad. I got used to it after a day, so it wasn't bothersome, but when I first checked in, I felt bad. ㅠㅠㅋㅋ
Both people can open their suitcases on both sides under the bed!
There's a small table, two chairs, and the TV works well! It was great except for the strange smell I smelled at first. The check-out time was 11am, which was the best! And the price was reasonable, so it was even better.
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Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki. Also, thank you again for taking your valuable time to write a review. We sincerely apologize for the inconvenience and concern caused by the smell in the room. We will share the information with the front desk staff and the cleaning staff regarding the issues you pointed out and review the issues to make your stay more comfortable. We are very grateful for your compliments despite the inconvenience and inconvenience. We apologize for the inconvenience, but please visit JR East Hotel Mets Kawasaki again next time. All of our staff members are sincerely looking forward to your visit again. JR East Hotel Mets Kawasaki Suzuki
Anonymous User
Single Room - Non-Smoking
Stayed in Dec 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 12, 2025
The location is excellent, and it is surrounded by business districts. There are shopping malls, supermarkets, and various snack bars. The living functions are very ideal. I recommend it to travelers going to Tokyo.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki. We would like to thank you again for taking the time out of your busy schedule to provide us with your valuable feedback. We are glad to hear that you were able to relax during your stay. One of the main features of our hotel group is its prime location close to the station. We are also well-received for our convenient transportation to surrounding facilities. We're also pleased to hear that you find our facilities convenient. We look forward to welcoming you again at JR East Hotel Mets Kawasaki Suzuki
Kaki-He
Single Room - Smoking
Stayed in Dec 2024
Solo travelers
5 review
4.5/5
Great
Posted on Jan 10, 2025
The room was much better than expected, the transportation was very convenient, it was right next to the subway station, and the sound insulation was very good.
The hotel facilities were very complete, there were bath salts for bathing, and the auntie also cleaned every day.
There were almost all shops nearby, so it was very convenient for eating and shopping.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki. We would also like to thank you again for taking the time to give us your valuable suggestions. We are glad to hear that you had a relaxing and enjoyable time with us. The hotel is located near the station, and convenient transportation is a major feature of our hotel group. It is also popular for its easy access to surrounding amenities. We are also delighted that you find our various amenities useful. We look forward to your next visit to JR East Hotel Mets Kawasaki. The entire staff is looking forward to seeing you again. JR HOTEL METS KAWASAKI EAST Suzuki
Guest User
Single Room - Non-Smoking
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Excellent location, next to JR st. Kawasaki, not far from many shopping malls and restaurants nearby. Room size is quite large, can open the suitcase easily.
Original TextTranslated by Google
Response from Property: ขอบคุณมากสำหรับการเข้าพักที่ JR East Hotel Mets Kawasakiเราขอขอบคุณอีกครั้งที่สละเวลาอันมีค่าของคุณในการโพสต์ทำเลที่ตั้งดีใกล้สถานีถือเป็นหนึ่งในคุณสมบัติหลักของกลุ่มโรงแรมของเรามีการเข้าถึงสิ่งอำนวยความสะดวกโดยรอบเป็นอย่างดีและเป็นที่นิยมอย่างมากเราดีใจที่คุณพอใจกับห้องของคุณเราจะทำงานอย่างหนักต่อไปเพื่อให้บริการที่จะทำให้ทุกคนพึงพอใจเชิญมาเยี่ยมชม JR East Hotel Mets Kawasaki ในครั้งต่อไปพนักงานของเราทุกคนรอคอยที่จะพบคุณอีกครั้งเจอาร์ อีสต์ โฮเต็ล เมตส์ คาวาซากิ ชิโนฮาระ
山長尾田榮72859
Single Room - Non-Smoking
Stayed in Dec 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 20, 2025
Clean and tidy ~ transportation! ! I have stayed here twice and love it very much! !
Original TextTranslated by Google
Response from Property: 非常感謝您入住 JR East Hotel Mets Kawasaki。我們還要再次感謝您在百忙之中向我們提出寶貴意見。靠近車站的便利位置是我們酒店集團的一大特色。我們因交通便利而深受周邊設施的歡迎。我們非常高興收到您的熱情讚揚。我們非常高興收到這樣的評價,這是對我們員工的極大鼓勵。我們期待您下次光臨 JR East Hotel Mets Kawasaki。我們期待再次與您相見。梅茨川崎 JR 東酒店 鈴木
cici830
Single Room - Smoking
Stayed in Oct 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The room is a normal business hotel size, the facilities are all new, the front desk is smart check-in, and the staff are patient when I have questions. Most importantly, it is very close to Kawasaki Station, but the soundproofing is very good, and it is really convenient to get around. I hope the price can be controlled. Personally, this is the best value for money hotel I can book~
Original TextTranslated by Google
Response from Property: 非常感謝您入住 JR East Hotel Mets Kawasaki。我們還要再次感謝您在百忙之中向我們提出寶貴意見。我們很高興聽到您在我們這裏度過了一段輕鬆愉快的時光。我們很高興能收到這麼多熱情洋溢的讚美。我們的員工給予我們這樣的評價是對我們莫大的鼓勵。今後,我們將繼續努力,讓您滿意。我們期待您下次光臨 JR East Hotel Mets Kawasaki。我們共同期待您的再次光臨。JR 麥特川崎東酒店 鈴木
Hilda
Single Room - Non-Smoking
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Feb 6, 2025
There are several large shopping malls near the hotel. The hotel room is also comfortable, with the window facing east so you can see the sunrise.
Original TextTranslated by Google
Response from Property: 非常感謝您入住 JR East Hotel Mets Kawasaki。我們還要再次感謝您在百忙之中向我們提出寶貴意見。我們很高興聽到您在我們這裏度過了一段輕鬆愉快的時光。酒店位於車站附近,交通便利是我們酒店集團的一大特色。此外,它還因方便前往周邊設施而廣受歡迎。今後,我們將繼續努力,讓您滿意。我們期待您下次光臨 JR East Hotel Mets Kawasaki。我們期待您的再次光臨。JR 麥特川崎東酒店 鈴木
HUANGHSIENCHIH
Single Room - Non-Smoking
Stayed in Oct 2024
Family
9 review
4.7/5
Amazing
Posted on Dec 3, 2024
The counter staff actively assists in travel accidents.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki.
We would also like to thank you again for taking the time to give us your valuable feedback.
We will continue to work hard to provide you with satisfactory services.
We look forward to your next visit to JR East Hotel Mets Kawasaki.
All staff look forward to your visit again.
JR East Hotel Mets Kawasaki Suzuki
Anonymous User
Single Room - Non-Smoking
Stayed in Jan 2025
Couples
24 review
5.0/5
Outstanding
Posted on Feb 21, 2025
Very good hotel, very convenient. It's not too cold in winter without air conditioning. It's very convenient to Haneda Airport. It only takes 20 minutes to go to Akihabara. I stay here every time. There are many places to eat.
Original TextTranslated by Google
Response from Property: 非常感謝您入住 JR East Hotel Mets Kawasaki。我們還要再次感謝您在百忙之中向我們提出寶貴意見。靠近車站的便利位置是我們酒店集團的一大特色。我們因交通便利而深受周邊設施的歡迎。我們很高興聽到您在我們這裏度過了一段輕鬆愉快的住宿時光。今後,我們將繼續努力,讓您滿意。歡迎您下次光臨 JR East Hotel Mets Kawasaki。我們共同期待您的再次光臨。JR 麥特川崎東酒店 鈴木
sam
Single Room - Non-Smoking
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 3, 2025
The hotel is very close to Jr Kawasaki Station and only 8 minutes away from Keikyu Kawasaki Station, so it only takes 15 minutes to drive to Haneda Airport. It is highly recommended that you stay here when you get off the plane at Haneda Airport. There is a Nissan car rental near the hotel, which is very convenient for tourists who want to drive themselves.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki. We would also like to thank you again for taking the time to write your comments. Convenient transportation is a major feature of our hotel group. In addition, the hotel is surrounded by complete facilities and convenient transportation, making it very popular. We are glad to hear that you had a relaxing and enjoyable time in our hotel. We will continue to work hard to provide you with satisfactory services. We look forward to welcoming you again at JR East Hotel Mets Kawasaki. We all look forward to seeing you again. JR East Hotel Mets Kawasaki Shinohara
Guest User
Single Room - Smoking
Stayed in Nov 2024
Solo travelers
1 review
4.8/5
Amazing
Posted on Dec 30, 2024
The hygiene is good and relatively clean. The service is also very enthusiastic.
The hotel is a 2-minute walk from a large shopping mall and tram station, which is very convenient for transportation and dining.
The toilet and bathroom are slightly larger than the general business hotels I stayed in Tokyo, and are more comfortable to use.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki. We would also like to thank you again for taking the time to give us your valuable suggestions. We are glad to hear that you had a relaxing and enjoyable time with us. The hotel is located near the station, and convenient transportation is a major feature of our hotel group. It is also popular for its easy access to surrounding amenities. The bathroom has been renovated and we are happy to hear that you liked it. We look forward to welcoming you back to JR East Hotel Mets Kawasaki next time. Our entire staff is looking forward to seeing you again. JR HOTEL METS KAWASAKI EAST SUZUKI
pmeddie
Single Room - Non-Smoking
Stayed in Nov 2024
Solo travelers
13 review
4.5/5
Great
Posted on Dec 21, 2024
Consistent with JR East hotel style, the location is very convenient near the station. There are many large shopping malls, shopping streets, and underground streets nearby. The location is ideal. The room is clean and tidy, and there is enough space to open the suitcase in a single room. On the downside, when the weather is cold, the hotel may control the indoor temperature. Passengers who are afraid of heat may need to borrow a hair dryer from the hotel. In addition, the hotel does not have a hair dryer. Coin type washing machine.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing JR East Hotel Mets Kawasaki.
We would also like to thank you again for taking the time out of your busy schedule to provide us with your valuable feedback.
Our hotel group is characterized by convenient transportation.
We were also very pleased to hear that the facilities near the hotel were very complete and convenient.
We're glad to hear you were satisfied with your room.
We will continue to strive to provide customer satisfaction services.
We look forward to welcoming you back to JR East Hotel Mets Kawasaki.
Our entire staff looks forward to serving you.
JR East Hotel Mets Kawasaki Shinohara