No.1 Baohai Road, Baohua Township, Jiuzhaigou, Sichuan, ChinaView Hotel Details
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Banyan Tree Jiuzhaigou Guest Reviews
4.6/5
Very Good
517 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(517)
Positive reviews(499)
Reviews with photos/video(275)
Loved the view(131)
Classy environment(86)
Friendly front desk staff(48)
Tasty food(28)
Tasty restaurant(21)
Excellent afternoon tea(10)
Inconvenient transportation(9)
Luxurious(5)
Negative reviews(18)
Connor Royston
Queen Room With Mountain View
Stayed in Nov 2024
Couples
22 review
4.2/5
Very Good
Posted on Dec 28, 2024
Requires 1000 RMB deposit per night, the hotel was very empty and most of it was ‘closed’ off. Very spooky at night exploring these areas. Staff were very friendly and the views were amazing. The restaurant didn’t serve western food options for dinner but breakfast was very good
Yun Po Chen
Valley Room King
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 19, 2024
Great service, wonderful customer service. Friendly customer service, especially Peter Liu is so nice to us.
Response from Property: Thanks for choosing Banyan Tree Jiuzhaigou, so pleasure you have a good experience in our resort, There are difference view in Jiuzhaigou in different season, so we looking forward you coming next time. Thanks
Liu Family
2-bed Room With Garden View
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Recommended Hotel For Relaxing and Chilling
Response from Property: Thanks for choosing BT Jiuzhaigou, our hotel located on the top of mountain, so beautiful mountain, cloud sea view in our hotel, we looking forward your family come again, wish you and family happy everyday.
Guest User
Queen Room With Garden View
Stayed in Dec 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Jan 5, 2025
Facilities: Except for the toilet which is not smart and the Wi-Fi which is too slow, everything else is pretty good
Breakfast is too average
Hygiene: It looks very clean. I walked around barefoot and my feet were not dirty. The bathtub and toilet are also shiny and there are no grease or water stains
Environment: The view is very good. You can see the mountains while lying on the bed. You can also see the beautiful sunrise in the morning. There is also a lake behind the hotel where you can walk to it. The disadvantage is that the unfinished buildings in front are a bit lame
Service: The hotel staff are very enthusiastic and very active in helping with luggage. Anything is solved quickly. They also carefully prepared a foot bath bucket in the room. The little turtle is very cute
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6/14
KAIrving1218
2-bed Room With Garden View
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 30, 2024
I walked around Jiuzhaigou for a day on the day of check-in. The room was very considerate and prepared a foot bath bucket and medicine bag. Later, fruits and sweet soup were also delivered. The only drawback is that the hotel is indeed a bit far from the Jiuzhaigou scenic area, but it is not a problem for me who came to check in after playing on the first day. I think it is also great to drink tea and enjoy the mountain view on the balcony. Besides, there is a hiking route on the back mountain of the hotel. It takes about 20 minutes to walk to see the lake surrounded by snow-capped mountains. In addition, the light pollution here is very low. After dark, you can see the Big Dipper and Orion. Bring a tripod to take pictures of the starry sky at night. In short, whether it is software or hardware, I think Jiuzhaigou Banyan Tree is my best hotel of the year. I would like to thank Mr. Zhang, the manager of Baiyun Restaurant, for preparing yak hot pot and ******* fragrant pig for us even though he had a serious cold. It was very delicious. I hope he will recover soon~
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Guest User
Queen Room With Garden View
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The hotel service is warm and thoughtful, the environment is beautiful, but the transportation is a little inconvenient, and you need to go through a long mountain road, but the scenery is really great and worth it.
Ms. Yin of the hotel called us in advance before we set off to ask about our check-in time and give transportation suggestions.
We arrived very late that day, and the front desk manager Liu Fengyi immediately brought us hot tea. Not only did he upgrade the room type, but he also turned on the heating in the room in advance. It was very considerate and the stay experience was great
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Guest User
Valley Room King
Stayed in Nov 2024
Couples
8 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The hotel is in a beautiful environment. The service staff is very thoughtful and enthusiastic. The accommodation decoration is very ethnic. The food is very delicious. The scenery is also very beautiful. Friends who like staycation should not miss it. Special praise for Liu Fengyi's help in changing our itinerary and Xiao Yang's warm reception at the front desk. See you next time
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Yigedabuliu-JJ
Queen Room With Garden View
Stayed in Nov 2024
Couples
10 review
2.7/5
Posted on Dec 19, 2024
Facilities: The overall facilities are old and need to be renovated, but the mattress is really great;
Hygiene: Too average, I found the medicine packaging of the previous customer was still there after I went in;
Environment: You can't see anything in winter. At the top of the mountain, the sunrise and sunset are average, and there is nearly 25 minutes of winding mountain road to drive, and there is nothing on the mountain;
Service: It's okay, I didn't stay the last night, and they charged me 20% of the penalty;
Breakfast: Almost the same as the All Seasons Hotel chain, with very few choices
Overall: It's not qualified for vacation at all. If you want to stay, it's 25 minutes away from Jiuzhaigou County, 70 minutes away from Jiuzhaigou Scenic Area, and 200 minutes away from Huanglong Scenic Area. It's really not suitable for travel and living. There are many good hotels near Jiuzhaigou Scenic Area
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6/8
Anonymous User
2-bed Room With Garden View
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Although the road up the mountain is a bit far, I counted 27 turns, and it was already evening when I checked in at the hotel. A cup of hot tea by the guy in the lobby eliminated half of my fatigue. The hotel service was still very good, and the little sister gave me a little surprise when I left.
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zh700926
Queen Room With Garden View
Stayed in Sep 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Nov 4, 2024
It is absolutely right to choose Banyan Tree Hotel for Jiuzhaigou tourism. The hotel itself is a tourist attraction. I stayed there for three nights this time. I played in the hotel on the top of the mountain for the first two days. The colorful forests on the top of the mountain are all red in this season. I get up every morning to watch the sunrise and sea of clouds, and go hiking in the forest opposite after breakfast. On the third day, I went down the mountain to Jiuzhaigou Scenic Area, but I think it is worth living on the mountain and driving more than two hours to and from Jiuzhaigou. Next time I will still choose Banyan Tree Jiuzhaigou. When I checked out on the last day, Xiao Yang at the front desk gave us a small gift.
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6/15
Response from Property: Thank you very much for choosing Banyan Tree Jiuzhaigou. Thank you for your love for the hotel. Your photography skills are really amazing. You can show the hotel vividly in the photos. All the hotel staff will do our best to serve every guest. Because it is on the top of the mountain, the views of sea of clouds, sunrise, sunset and starry sky are charming; the hotel occupies the top of the mountain exclusively and is covered by virgin forests, lakes and lawns. It is very suitable for vacation in Jiuzhaigou and escape from the world. The hotel is about to usher in a very beautiful snow scene. We look forward to welcoming you and Next visit from my family~~~
Guest User
Queen Room With Garden View
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Facilities: The hotel has complete facilities, including a children's play center, a gym, a yoga room, and a billiards and card room. Unfortunately, the travel photography did not make an appointment in advance and was not completed, and the swimming pool is not open yet.
Cleanliness: Both the rooms and public areas are neat and clean.
Environment: The hotel is on a mountain, surrounded by mountains. It feels like living in the scenery. The altitude difference is 1 kilometer. It takes half an hour to drive on the winding mountain road of more than 20 kilometers. It is very exciting, but the road condition is not bad and the scenery is beautiful. You just need to avoid it. Cows and horses raised by villagers.
Service: It was National Day when we went, and the hotel prepared a variety of meals throughout the day.
Rich activities include Baima ******* welcome ceremony, Baima ******* original ecological toast song, group photo in national costumes, hiking in primeval forest, afternoon tea in the clouds, sunset ceremony, rice cake making, bonfire party, travel photography of ******* and Qiang costumes, etc. The most rare thing is that on the day I checked out, my car tires were under-inflated. The hotel engineering department immediately sent a master named Wang to help me inflate the tires. It was a very considerate service. Thank you very much. The small mountain potatoes used to make glutinous rice cakes are also very delicious. I bought 30 kilograms of them and took them home. All in all, a great experience.
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6/20
Response from Property: Thank you very much for choosing Banyan Tree Jiuzhaigou Hotel. Thank you for your love for the hotel. All hotel staff will do our best to serve every guest. Since it is on the top of the mountain, the views of sea of clouds, sunrise, sunset and starry sky are charming; the hotel Exclusively occupying the top of the mountain, covered by virgin forests, lakes and lawns, it is very suitable for Jiuzhaigou vacation and escape from the world. We are very happy that you like it. We look forward to your next visit~~
Kuaizaihaoranqi
2-bed Room With Garden View
Stayed in Oct 2024
Business travelers
33 review
5.0/5
Outstanding
Posted on Dec 19, 2024
The mountain road is winding and tests driving skills. The hotel on the top of the mountain has a good environment and is one hour away from the scenic area. The top of the mountain is quiet and you can see the stars and the sunrise when the weather is good. The yak beef hotpot in the hotel restaurant is good.
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6/8
wongling
Queen Room With Garden View
Stayed in Oct 2024
Couples
1 review
1.7/5
Posted on Nov 27, 2024
I basically do not write reviews, I have to say that the scenery is beautiful, watching the stars at night is really a good experience, but other very experience extremely poor, at night to the GYM room halfway away very dark and cluttered, need to use mobile phone lighting, come to the hotel again There are no activities, there is only ******* clothing experience, Spa, stargazing mirror, children's facilities are all gone, the room is old, at least to clean! ! Going down the mountain each takes 28 minutes, want to experience friends if there is a chance of encountering heavy snow can not go down the mountain, so it depends on the month to go, but I will not stay again, not worth 1000 this price, so big brands do so badly
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6/9
Response from Property: Thank you very much for choosing Banyan Tree Jiuzhaigou Hotel. Thank you for your love for the hotel's environment and scenery. The hotel's SPA and swimming pool are temporarily closed. However, the children's club, gym, and billiard room are all open. The room area starts from 65 square meters. Each room The room has an independent balcony with panoramic views of the snow-capped mountains. Thank you very much for choosing Banyan Tree Jiuzhaigou Hotel. I wish you a pleasant stay~~~
Guest User
Queen Room With Garden View
Stayed in Oct 2024
Couples
11 review
4.7/5
Amazing
Posted on Nov 25, 2024
It takes 18km of mountain road from Jiuzhaigou County to the mountaintop hotel. It is not particularly suitable for short trips to Jiuzhaigou Scenic Area. It is more like an independent secret destination. There should be many days when the mountain is shrouded in clouds and mist, so you should keep a calm mind. The room and meals are still in line with expectations, but the surrounding facilities are still inevitably run-down.
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Response from Property: Thank you very much for choosing Banyan Tree Jiuzhaigou Hotel. Thank you for your love for the hotel. The hotel has different scenery throughout the year. Now there are snow mountains and fairy tale world. All the hotel staff will do our best to serve every guest. Hotel villas The district has been temporarily put on hold due to the earthquake and masks. I hope you understand that because it is on the top of the mountain, the views of sea of clouds, sunrise, sunset and starry sky are charming; the hotel exclusively occupies the top of the mountain and is covered by virgin forests, lakes and lawns. It is very suitable for Jiuzhaigou vacation and escape. The hotel has welcomed Come to the very beautiful snow scene. The east line expressway from Chengdu to Jiuzhaigou will be opened in 2025. It is expected to arrive from Chengdu to Jiuzhaigou in 3.5 hours in the future. We look forward to your next visit with your family~~~
Guest User
2-bed Room With Garden View
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 17, 2024
It was just in time to cool down when I arrived on the first day. It was windy in the hotel. I once doubted whether I should come. Fortunately, the hotel has a big bathtub. After taking a bath, it was much warmer. The highlight was dinner. The lamb chops were so good. After eating, the clouds cleared early the next morning. I walked out through the small forest behind the hotel and experienced the value of the hotel. Before leaving, the lady at the front desk told me that I bought a lot of ******* clothes and accessories from a ******* clothing store in Jiuzhai County. .Summary. A hotel that requires your attentive experience. Worth a visit! Excellent value for money!
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6/9
Response from Property: Thank you very much for choosing Banyan Tree Jiuzhaigou Hotel. Thank you for your love for the hotel. The hotel has different scenery 24 hours a day. Depending on the weather, the scenery that guests see will be different. All the hotel staff will do our best to serve everyone. As a guest, since it is on the top of the mountain, the views of sea of clouds, sunrise, sunset and starry sky are charming. The hotel occupies the top of the mountain exclusively and is covered by virgin forests, lakes and lawns. It is very suitable for vacation in Jiuzhaigou and escape from the world. The hotel is about to usher in a very beautiful snow scene. The east line expressway from Chengdu to Jiuzhaigou will be opened in 2025. It will take 3.5 hours to arrive from Chengdu to Jiuzhaigou later. We look forward to your next visit with your family~~~