Xana Hotelle (Jinan Dongzhan Wanxiang Zhongxin)

The staff pretended to be deaf and dumb when eating. They knew when I asked for something the first time but refused to take it. They pretended to be deaf and dumb the second time.

It was a failure to check in. The room was very cold and it showed that it had air conditioning. The temperature was 13 degrees even if it was turned on on the first night. The next day I went to the staff and was told that the main switch of the air conditioner was not turned on and that the air conditioner was a decoration. His house had floor heating, so he asked the maintenance man to turn on the floor heating again on the second night. The room temperature on the second night was 16 degrees, still in the middle of the room, and it was about 12 degrees near the seats. I felt cold. The door lock of the bathroom is broken. If the door is not locked, it cannot be opened from the outside. The front desk has to use tools to open the door. The staff said that this happens often, which delays the work. The worst thing is that the decoration was very noisy when the guests checked in, which affected their rest. I don’t know what materials were used during the construction during the day, and they floated into the room and irritated the eyes, causing tears in the eyes.