Shin Shin Hotel Jeju Airport

Shin Shin Hotel Jeju Airport Reviews

Shin Shin Hotel Jeju Airport

124, Doryeong-ro, Jeju, Jeju Province, 63118, South KoreaView Hotel Details
Shin Shin Hotel Jeju Airport
Shin Shin Hotel Jeju AirportShin Shin Hotel Jeju AirportShin Shin Hotel Jeju Airport
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Shin Shin Hotel Jeju Airport Guest Reviews

4.1/5
Very Good
505 review
Verified reviews
Location4.5
Amenities3.9
Service4.1
Cleanliness4.1
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All reviews(505)
Positive reviews(443)
Reviews with photos/video(107)
Convenient location(117)
Easy to get around(101)
Close to airport(96)
Great value for money(58)
Friendly staff(52)
Parking difficult(20)
Perfect for business trips(12)
Nice sea view(6)
Negative reviews(61)
Lianchao Zhang
Run Of House
Stayed in Dec 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Feb 16, 2025
Very good location just close to the airport around 1.5 kilometers distance, I was taking a bus to the hotel when I arrived and walk to the airport directly when I left
Response from Property: Hello, this is the Jeju Airport branch of Shinshin Hotel. I would be very grateful for visiting our hotel, but thank you very much for leaving such precious reviews. Thank you for the perfect reviews! Your reviews have given me a lot of pride at work. I hope you only had good memories and I hope to see you in better service and room condition next time! Thank you. I hope you have a great day!
OngCW
Superior Double Room
Stayed in Oct 2024
Couples
9 review
4.5/5
Great
Posted on Nov 18, 2024
Good location near airport, can request for taxi to airport for around 6000won.
Response from Property: Hello, this is the Jeju Airport branch of Shinshin Hotel. We are very grateful for visiting our hotel. Thank you very much for leaving such a precious review. One of the advantages of our hotel is that it is cost-effective. Thank you for your review. I feel proud of my work. I hope you only had good memories and I hope to see you again next time! Thank you
Irenesl
Superior Double Room
Stayed in Dec 2024
Family
1 review
2.5/5
Posted on Feb 2, 2025
Service is bad. We were allocated a room with broken floor tiles. After complaining we were moved to another room where housekeeping donโ€™t even bother to clean the room or make the bed. They just changed towels and put the quilt over the bed. Pillows were left the way we left them. Floor was dirty as it was not vacuumed. We even lost a bag and all the manager said was they didnโ€™t see it. Never go for this hotel. I requested for late check out and they agreed and said I could check out at 1 pm. Upon check out, the manager insisted on charging me for late check out. She apologises for not informing me of the charge in advance but insisted that I pay up. Of course, I refused.
Response from Property: Hello, this is Shinshin Hotel Jeju Airport. Thank you for your review first. I heard you lost your bag, so I looked it up, but there was no bag found at our hotel, and you told me to go to the police station to look for your bag, so I even helped guide you to the location of the nearby police station. And late check-out is of course a charge. The fact that you can check-out until 1 o'clock was that you can check-out at the maximum of 1 o'clock. The check-out time is originally 11 o'clock, but after that time, you will be charged, and other hotels operate the same way. If you reflect it without charge because you check-out at 1 o'clock, what are the other guests coming out at 11 o'clock? And if you look at the information we gave you when you check-in, there are information on the check-out time and the fee that will be incurred after that. We have clearly informed you. We would appreciate it if you could refrain from writing reviews on these natural issues. Thank you for using us.
nk
Run Of House
Stayed in Dec 2024
Business travelers
26 review
1.7/5
Posted on Jan 5, 2025
The hotel is very close to airport and center of the town. But the bed sheets was dirty and tv can not be function
Response from Property: Hello. I'm so sorry for the inconvenience. I'll improve it through my department in charge. Nevertheless, thank you for the good review. I'll try not to let this happen next time I visit you again.
MusiqueC
Superior Double Room
Stayed in Nov 2024
Family
5 review
2.5/5
Posted on Jan 17, 2025
Over all experience I will rate it 5/10 Aside from a good and respectful staff, if they can improve english conversation, Room service they would do it depends when you ask to make up your room, yet they don't usually vacuum the carpets daily But I like the place, its near the airport and car rentals Its right there in the corner Yet. the parking lot is across the street, need to walk and freeze outside ๐Ÿ˜… Incomplete bathroom amenities like bidet
Response from Property: Hello, this is Shinshin Hotel Jeju Airport branch. Thank you so much for your visit, but thank you so much for leaving your precious review! The basic annual cleaning of our hotel is to replace water, towels, and empty the trash can. The annual cleaning does not include carpet cleaning, but we will clean it if you request it. We are very sorry for the lack of communication in English. We will forward that to the relevant department so that it can be improved. There was no parking lot inside our hotel, so we prepared a separate parking lot outside, and we apologize for the inconvenience you felt. Thank you for complimenting our hotel's location even though you felt uncomfortable. If you visit again next time, we will try to make you stay more comfortable. Thank you. Have a nice day.
Yennie55
Superior Double Room
Stayed in Nov 2024
Travel with friends
18 review
5.0/5
Outstanding
Posted on Jan 23, 2025
This is the second time I stayed at this hotel. The location of the hotel is everything. Not far from the airport nor downtown and the price is affordable and reasonable compared to the size of the room.
Response from Property: This is Shinshin Hotel Jeju Airport. I would appreciate it if you visited our hotel, but thank you very much for leaving such precious reviews. Thank you so much for the reviews! Your reviews have given me the pleasure of my work. I hope you only had good memories and I hope to see you again next time! Thank you. I hope you have a great day.
ValeriaM
Suite
Stayed in Aug 2024
Family
12 review
4.0/5
Very Good
Posted on Oct 8, 2024
Good enough to spend just 3 nights with kids but staff not very open to suggest or recommend places nearby. Room little bit old fashioned need update. After all we spent good days at Jeju Island.
Response from Property: This is Shinshin Hotel Jeju Airport. We are so grateful that you came to our hotel, but thank you so much for leaving such precious reviews. Your reviews give us a sense of pride at work. I hope you only brought good memories and hope to see you again next time! Thank you
JM
Superior Twin Room
Stayed in Aug 2024
Travel with friends
1 review
3.7/5
Posted on Sep 24, 2024
Hotel was clean and tidy. The staff were very accommodating of any additional requests that were made. We left our luggage with the hotel early in the morning and were able to collect it when checking in without issue. However, the hotelโ€™s location is a bit inconvenient if taking public transport, which should be kept in mind, especially during the rainy season.
Response from Property: This is Shinshin Hotel Jeju Airport. We are so grateful that you came to our hotel, but thank you so much for leaving such precious reviews. Your reviews give us a sense of pride at work. I hope you only brought good memories and hope to see you again next time! Thank you
Guest User
Superior Double Room
Stayed in Apr 2024
Business travelers
9 review
4.5/5
Great
Posted on May 12, 2024
I would definitely choose this place one more time
Response from Property: Hello, this is the Jeju International Airport branch of Shinshin Hotel. Thank you so much for coming to our hotel, but thank you so much for leaving such beautiful pictures and precious reviews. Thanks to the reviews you left, I feel proud of my work. We will always repay you with better service so that you can use it more comfortably next time~~ I hope you only took good memories and we hope to be with you next time! Thank you.
HABIB ZEESHAN
Superior Double Room
Stayed in Mar 2024
Travel with friends
4 review
3.5/5
Posted on Apr 15, 2024
It's good maintain and near to airport and easy access to shopping malls and restaurants
Response from Property: Hello, this is Shinshin Hotel Jeju Airport. First of all, we would like to thank you for using our hotel. Thank you very much for leaving a review.
Guest User
Superior Double Room
Stayed in Dec 2023
Travel with friends
8 review
4.5/5
Great
Posted on Jan 18, 2024
Check in was really easy and both myself and my friend agreed that the beds at this hotel are really comfortable! Due to the location you can easily take a taxi to the airport and be there on time for your flight even if itโ€™s a 7am flight. Or worst case scenario, itโ€™s just a 35 minute walk from the hotel to the airport
Response from Property: Hello, this is Shinshin Hotel Jeju Airport. First of all, thank you so much for leaving a review after using our hotel. If you use our Shinshin Hotel Jeju Airport next time, we will guide you with better service. Thank you
traveler65
Superior Double Room
Stayed in Dec 2023
Solo travelers
13 review
4.0/5
Very Good
Posted on Jan 8, 2024
Well maintained and clean room in a good location. Adequate amenities in the bathroom. Well lit and refreshed room. Arrival experience was mediocre - key card could not open the door. Departure experience was fantastic - the manager called taxi for me and helped me upload the luggage with a sincere farewell!
Response from Property: Hello, I'm Shin Shin Hotel Jeju Airport. I'm so grateful that you came to our hotel, but thank you so much for leaving such a precious review. Your review gives me a sense of pride in my work. I hope you only had fun memories and I hope you'll join me next time! Thank you.
JennyJS
Superior Twin Room
Stayed in Jun 2023
Business travelers
42 review
4.0/5
Very Good
Posted on Sep 30, 2023
Best location in shin jeju . 10 minutes away from airport. Polite and flexible service.
Response from Property: I'm so grateful that you came to our hotel, but thank you so much for leaving such a precious review. Thanks to the review you left, I feel proud of my work. I hope you took only good memories and I hope you'll be with me next time! Thank you
Gabriela7
Superior Double Room
Stayed in Nov 2023
Solo travelers
1 review
3.7/5
Posted on Dec 18, 2023
The room had a musty smoke smell. The next day I was moved to another room. The stay was okay for the price. The staff are really nice.
Response from Property: Hello, this is Shinshin Hotel Jeju Airport. First of all, we apologize for the inconvenience caused to you. If you visit our Shinshin Hotel Jeju Airport next time, we will try to prepare more improved services and facilities so that only happy memories will be filled. Thank you. Have a happy day today
Linlin1977
Superior Twin Room
Stayed in Dec 2022
Family
5 review
5.0/5
Outstanding
Posted on Jan 24, 2023
Used to be called Robero Hotel. Located very near airport. 7-11 and MacDonald within walking distance. Not far from Lotte mart by ๐Ÿš• cab. Quite central
Response from Property: Hello. This is Shin Shin Hotel Jeju Airport. I am so grateful that you came to our hotel, and thank you very much for leaving such a valuable review. Thanks to the reviews you left, I feel proud of my work~(โ‰งโ–ฝโ‰ฆ) I hope you brought only pleasant memories and I hope to see you again next time! Thank you (><)