"Service , room and facilities were great . We had some problems with payment but hopefully sorted now."

"it pretty easy to get to the hotel and easy to book the hotel with trip.com"

"Overall not bad"

"Very good accommodation experience, the waiter's service attitude is very good, the room is very clean, and the sound insulation effect is also good. I will stay here next time and will recommend it to my relatives and friends."

"It was clean, but they gave me a room too close to the office, so it was a bit dark and I could hear some noise."

"Normally stay in the CBD, in the Sofitel or similar. The Springfield Lakes hotel beat the CBD rooms for quality, size and amenities. And so refreshing not to have the 'corporate smile' behind the front desk. It's a weird little place that ought to be an office, but it works well. There's a choice of local restaurants, not great ones, but sufficient for our needs. The room was the revelation - separate sitting room, formal enough to have business meetings, beautiful bathroom with a full-sized bath and a bedroom that was large enough for our needs. All in all, a great find and highly recommended."

"Good for short stays"

"I recently booked into a 2 bedroom suite that I had booked last minute after calling ahead to confirm it would be quiet, and suit our needs for a peaceful relaxing day/evening. Unfortunately, the experience was the opposite of what was promised. The suite was noisy, surrounded by rowdy and intoxicated guests, and felt more like a Big4 holiday park than a relaxing getaway. This was very disappointing, as the whole point of booking a suite - and confirming the quiet beforehand - was to enjoy a peaceful stay, lounge by the pool and relax (pool was filthy, deck was tatty and the groups had set up boom boxes and were enjoying BYO cases of corona!) We were able to move, but to a much smaller room, which was annoying, only to be woken at 3am by a drunk guest trying to get into our room (his lodgings were next door) I would strongly suggest clearer communication about the environment for future guests, and if there is a large group or groups staying, perhaps block the remaining rooms, instead of maximizing occupancy, as this experience was not at all what was expected or advertised. The front desk staff were amazing, but even with a "heavily" discounted rate - It was still not worth the price or the stress. Front Desk told me to call them Directly to book, as they wanted to make it right - apparently we would receive a special 10% discount, that only they could offer, 3 days later a generic “come back email was sent” offering 10% off! Dinner was dreadful and I am quite unsure how they have any hats, it was basic precooked food, with a fancy name and description for example “Gatton ghost gully leaves + smokehouse dressing” translated to a bowl of lettuce, which was clearly from a bag (we saw them opening it in the kitchen) and had not one iota of dressing! - similar with the mains, what turned up was far from the promise on the menu - my favourite part was when we left."