Pickalbatros Citadel Resort Sahl Hasheesh

Pickalbatros Citadel Resort Sahl Hasheesh Reviews

Pickalbatros Citadel Resort Sahl Hasheesh

SAHL HASHEESH, Hurghada, Red Sea Governorate, 84521, EgyptView Hotel Details
Pickalbatros Citadel Resort Sahl Hasheesh
Pickalbatros Citadel Resort Sahl HasheeshPickalbatros Citadel Resort Sahl HasheeshPickalbatros Citadel Resort Sahl Hasheesh
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Pickalbatros Citadel Resort Sahl Hasheesh Guest Reviews

4.4/5
Very Good
337 review
Verified reviews
Location4.6
Amenities4.4
Service4.1
Cleanliness4.4
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All reviews(337)
Positive reviews(305)
Reviews with photos/video(192)
Nice sea view(58)
Classy environment(36)
Large rooms(16)
Perfect for business trips(14)
Great swimming pool(14)
Delicious buffet(9)
Offers pick-up/drop-offs(8)
Would stay again(7)
Negative reviews(32)
Paradise.k
Honeymoon Room
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 24, 2025
This is the best resort in hurgada. It's worth coming to hurgada to visit here. Not only the facilities here, but the service here is really great. In particular, Mohammed Ahmed's kindness and the way he serves guests are equal to those of the best managers in the world. I hope you feel this joy when you see this review
Response from Property: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay at Pickalbatros Citadel Resort.We are committed to creating an inclusive and welcoming environment for all our guests, and your feedback is essential in helping us achieve this. We appreciate your comments and want you to know that we take all guest feedback seriously as we strive to offer exceptional experiences.We look forward to welcoming you back in the future and ensuring another memorable stay. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know.Best regards,Pickalbatros Citadel Resort
Guest User
Standard Triple Room With Sea View
Stayed in Dec 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 11, 2025
It’s a very nice stay, the hotel room is clean and big enough for three person (we had a extra bed). The food in all the restaurants are excellent, we particularly love the Italian restaurant, with steaks and pasta. Staffs are kind and friendly. Highly recommend.
Response from Property: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay at Pickalbatros Citadel Resort.We are committed to creating an inclusive and welcoming environment for all our guests, and your feedback is essential in helping us achieve this. We appreciate your comments and want you to know that we take all guest feedback seriously as we strive to offer exceptional experiences.We look forward to welcoming you back in the future and ensuring another memorable stay. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know.Best regards,Pickalbatros Citadel Resort
Tina
Standard Room With Sea View
Stayed in Dec 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jan 18, 2025
Actually everything was amazing The heated pool was very nice There was not varieties in food but most of it was with nice taste Very long walking space but there is shuttles available every 15 minutes Highly recomemded
Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Beshoy Abosaif
Standard Room With Sea View
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Perfect hotel in every thing , early check-in and free upgrade to marina room , friendly and professional stuff in every department ,the most clean hotel I had ever seen. You can't get better view than Pickalbatros Citadel ever. I met a serious problem in check in after the cheerful welcoming form every one of stuff. The problem was that my reservation rate from trip.com was not for Egyptian people and I have to pay a difference fees to the hotel about 15 USD, Mr. Mahmoud and Mr. Mohamed Rashed from the reservation team told me that issue and asked me to contact with the customer support team of trip.com . Once I contacted trip.com customer support team they solved the problem in only 5 mins and covered the difference for me. I payed the hotel and trip.com compensate them for me. Thank trip.com & Pickalbatros Citadel. I will come again for sure, and my next reservations will be by trip.com as a trusted site.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Anonymous User
Standard Room With Sea View
Stayed in Nov 2024
Travel with friends
8 review
3.0/5
Posted on Dec 22, 2024
Hotel is beautiful but service is far beyond
Response from Property: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay at Pickalbatros Citadel Resort.We are committed to creating an inclusive and welcoming environment for all our guests, and your feedback is essential in helping us achieve this. We appreciate your comments and want you to know that we take all guest feedback seriously as we strive to offer exceptional experiences.We look forward to welcoming you back in the future and ensuring another memorable stay. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know.Best regards,Pickalbatros Citadel Resort
xxchia
Standard Room With Sea View
Stayed in Aug 2024
Family
1 review
4.5/5
Great
Posted on Sep 15, 2024
The resort is clean and its a nice place for holidays. The only thing is I suggest that the choices of foods for every restaurant can be more.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Beccy’s travels
Standard Room With Sea View
Stayed in Jun 2024
Other
1 review
4.7/5
Amazing
Posted on Jul 27, 2024
Staff are lovely, very helpfully caring n every way, the facilities are A* I would recommend this hotel to any kind of traveler, solo, couple or family ,
6/9
Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Guest User
Standard Room With Sea View
Stayed in Nov 2024
Solo travelers
2 review
3.0/5
Posted on Dec 27, 2024
An overall bad experience. Despite the superb facilities and comprehensiveness of the hotel (private beaches, a variety of food buffets, etc.), the service was absolutely terrible. As I stayed 2 nights more than my friend did in the same room, they wanted to keep my friend's passport at the reception to prevent my friend from just free riding all the services in the hotel. Let's say this is reasonable; however, they were so insecure that they need to watch my see my friend's uber to arrive at the hotel lobby before they could finally return her passport, and they said even if my friend just stayed at the hotel lobby overtime (without using anything), she needs to pay. Like seriously ***. Minor inconvenience: - Needed a charging cable in the midnight, requested at the reception, rejected. They said I could keep my phone at the reception but could not lend me a single cable. - Poor wifi connection in my room, asked for help at the reception. The receptionist said if the phone is working in the room, then they could not do anything. The problem remained unresolved.
Response from Property: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay at Pickalbatros Citadel Resort.We are committed to creating an inclusive and welcoming environment for all our guests, and your feedback is essential in helping us achieve this. We appreciate your comments and want you to know that we take all guest feedback seriously as we strive to offer exceptional experiences.We look forward to welcoming you back in the future and ensuring another memorable stay. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know.Best regards,Pickalbatros Citadel Resort
Seanie Damiel
Standard Room With Sea View
Stayed in Jul 2024
Couples
8 review
4.2/5
Very Good
Posted on Aug 14, 2024
It’s good enough for all inclusive hotel
Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Guest User
Marina Room (2 Adults Only)
Stayed in Feb 2024
Other
3 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Would definitely return to this hotel! If you’re looking for a relaxed holiday in a beautiful hotel with the opportunity to snorkel this is the hotel for you!
Response from Property: Dear Esteemed Guest, Warm greetings from the radiant Pickalbatros Citadel Resort – Sahl Hasheesh! We extend our sincere gratitude to you for selecting our resort and for taking the time to share your invaluable feedback about your recent holiday experience. We are thrilled to learn that your stay with us resulted in an exceptional holiday, and it brings us immense joy to hear that our services and culinary offerings met your satisfaction. Your positive sentiments are a testament to the dedication of our team and the high standards we strive to maintain. At Pickalbatros Citadel Resort, we hold guest feedback in the highest regard. We carefully evaluate any concerns or issues raised, engaging with the relevant departments to implement measures for continuous improvement. Your insights contribute significantly to enhancing the overall guest experience, and for that, we are truly grateful. Thank you, as well, for your gracious recommendation. We eagerly anticipate the pleasure of hosting you once again in the near future. Please be assured that your next visit will be met with the same commitment to excellence that you have come to expect from Pickalbatros Citadel Resort. Sending our warmest regards from the captivating Red Sea shores, Best regards, Guest Relations Department Pickalbatros Citadel Resort
Mohmed El Khouly
Quadruple Family Sea View
Stayed in May 2024
Family
1 review
3.5/5
Posted on Jun 29, 2024
The hotel is good for families and couples , we enjoyed the snorkeling there , no much activities for kids except the animation show at night.
Response from Property: Dear Valuable Guest, Thank you for taking the time to leave a positive review about your recent stay at Pickalbatros Citadel Resort. We are thrilled to hear that you had an enjoyable experience with us and that we met your expectations. Our team takes great pride in providing exceptional service and creating a comfortable and memorable stay for our guests, so it is always gratifying to receive positive feedback. We hope to have the pleasure of welcoming you back to Pickalbatros Citadel Resort in the future and providing you with another exceptional experience. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Best Regards, Pickalbatros Citadel Resort
Guest User
Standard Room With Sea View
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Very nice!
Response from Property: Dear Esteemed Guest, Warm greetings from the radiant Pickalbatros Citadel Resort – Sahl Hasheesh! We extend our sincere gratitude to you for selecting our resort and for taking the time to share your invaluable feedback about your recent holiday experience. We are thrilled to learn that your stay with us resulted in an exceptional holiday, and it brings us immense joy to hear that our services and culinary offerings met your satisfaction. Your positive sentiments are a testament to the dedication of our team and the high standards we strive to maintain. At Pickalbatros Citadel Resort, we hold guest feedback in the highest regard. We carefully evaluate any concerns or issues raised, engaging with the relevant departments to implement measures for continuous improvement. Your insights contribute significantly to enhancing the overall guest experience, and for that, we are truly grateful. Thank you, as well, for your gracious recommendation. We eagerly anticipate the pleasure of hosting you once again in the near future. Please be assured that your next visit will be met with the same commitment to excellence that you have come to expect from Pickalbatros Citadel Resort. Sending our warmest regards from the captivating Red Sea shores, Best regards, Guest Relations Department Pickalbatros Citadel Resort
Guest User
Standard Room With Sea View
Stayed in Sep 2023
Family
30 review
4.0/5
Very Good
Posted on Nov 2, 2023
The view is amazing. The resort is huge and has a few lagoons where you can do scrub diving. Took pictures of many pretty fish. The only thing I don’t like is that the toilet has sewage smell if you don’t keep the fan on. The rooms are big but a bit old and can use some upgrade.
Response from Property: Dear Valuable Guest, Greetings from sunny Pickalbatros Citadel Resort – Sahl Hasheesh! We would like to cordially thank you for having chosen our resort and for sharing your valuable comments regarding your recent holiday experience. We are so happy, that we have provided you with a super holiday and you were very satisfied with our services and gastronomy offers. Our team and management take every feedback very seriously. Problems are discussed with the relevant departments and measures for improvement are initiated. Thank you as well for your kind, highly appreciated recommendation and we are already looking forward to welcoming you soon here again. Kindly accept our warmest regards from the Red Seashores Best regards, Guest Relations Department Pickalbatros Citadel Resort
Binting
Standard Room With Sea View
Stayed in Mar 2024
Couples
1 review
1.0/5
Posted on Apr 6, 2024
This is the first time I feel racial discrimination in this country. They are very unfriendly to Chinese people. I don’t know if you don’t like to receive tourists from China or Asia. You just need to mark it clearly on your website. You want to make money from Chinese people, but discriminate against us or Asians! I feel it’s incredible. This is why I spent so much time writing this paragraph. I know it may not have any impact on you, but I will write about what you did to us on all Chinese social media and call on Chinese people not to come to your hotel! It even affected my impression of Egypt! You should be ashamed! I have a lot of Egyptian or Arab friends. They invited me to their country for vacation, but I received cold silence, racial discrimination and ridicule! I will say it for the last time! Tourists from China should not choose this hotel!
Response from Property: Dear Esteemed Guest, Warm greetings from the radiant Pickalbatros Citadel Resort – Sahl Hasheesh! We extend our sincere gratitude to you for selecting our resort and for taking the time to share your invaluable feedback about your recent holiday experience. We are thrilled to learn that your stay with us resulted in an exceptional holiday, and it brings us immense joy to hear that our services and culinary offerings met your satisfaction. Your positive sentiments are a testament to the dedication of our team and the high standards we strive to maintain. At Pickalbatros Citadel Resort, we hold guest feedback in the highest regard. We carefully evaluate any concerns or issues raised, engaging with the relevant departments to implement measures for continuous improvement. Your insights contribute significantly to enhancing the overall guest experience, and for that, we are truly grateful. Thank you, as well, for your gracious recommendation. We eagerly anticipate the pleasure of hosting you once again in the near future. Please be assured that your next visit will be met with the same commitment to excellence that you have come to expect from Pickalbatros Citadel Resort. Sending our warmest regards from the captivating Red Sea shores, Best regards, Guest Relations Department Pickalbatros Citadel Resort
Yanju
Standard Room With Sea View
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The resort architecture was breathtaking, food was great and staff was really friendly and helpful. Definitely coming back.
Response from Property: Dear Esteemed Guest, Warm greetings from the radiant Pickalbatros Citadel Resort – Sahl Hasheesh! We extend our sincere gratitude to you for selecting our resort and for taking the time to share your invaluable feedback about your recent holiday experience. We are thrilled to learn that your stay with us resulted in an exceptional holiday, and it brings us immense joy to hear that our services and culinary offerings met your satisfaction. Your positive sentiments are a testament to the dedication of our team and the high standards we strive to maintain. At Pickalbatros Citadel Resort, we hold guest feedback in the highest regard. We carefully evaluate any concerns or issues raised, engaging with the relevant departments to implement measures for continuous improvement. Your insights contribute significantly to enhancing the overall guest experience, and for that, we are truly grateful. Thank you, as well, for your gracious recommendation. We eagerly anticipate the pleasure of hosting you once again in the near future. Please be assured that your next visit will be met with the same commitment to excellence that you have come to expect from Pickalbatros Citadel Resort. Sending our warmest regards from the captivating Red Sea shores, Best regards, Guest Relations Department Pickalbatros Citadel Resort