NormanHurst Hotel Reviews

My only problem was that it was quite hard to get parked, since we were arriving later in the day, but the staff came out and helped us park

Room is clean and very good bf and I suggest people need to travel to Manchester Airport in the morning as the hotel is nearby AIrport.

First of all, the good bits. The receptionist was very friendly and helpful, giving me an upgrade on my room, helping to carry my luggage and showing me to the room, all without being asked. The room was a little tired in places, but otherwise big, nice and clean, good bathroom and well equipped (including microwave, fridge, iron and trouser press). The bed was comfortable and I had a reasonable night sleep. Now for the not so good. The outside is very shabby (the photos on-line are from better days), some of the corridors are also shabby and dirty. Some of the staff were busy tidying the garden (great), however cutting tree stumps with a chainsaw beyond 7:30pm isn’t particularly relaxing for the guests. Perhaps it would have been better to work on some quieter activities, like picking up litter in the carpark and weeding the very untidy flowerbeds under the annex windows and save the chainsaw work for the next day before check in time. The lads on a very noisy motorbike, visiting a guest a number of times during the evening and then leaving at 1 AM while revving the bike vigorously in the carpark and laughing loudly, then thundering up and down Brooklands Road while repeatedly sounding the horn isn’t great for the other guest’s sleep (or the neighbours). Improved and proactive security would also therefore be a good idea. A kettle in the bedroom would also have been good as heating mugs of water in the microwave could be dangerous.

Don't get fooled by some negative reviews. This is a very good place to stay. Slept very well and woke up refreshed. The room and bathroom was clean and there was a fridge and microwave. Would definitely go back when next I'm in the area

The room is little bit small and shower water not strong but hot enough, bed clean and no smell

Stayed here a few times now, quiet hotel but near to all local shops and transport links to Manchester city centre and the airport. Rooms are warm, with a fan in the cupboard if needed, plenty of tea and coffee provided, mini fridge and microwave too 👍 my shower wasn't the best on this stay but not the end of the world tbh.

The bed was comfortable, and the room had a fridge and microwave which is a bonus

Ideal location and clean hotel room. Would definitely stay again.

DONT BOOK THIS HOTEL. The worst hotel I’ve ever seen . The place is falling to bits and it smells really bad . I wouldn’t let a pet stay there. Rude customer service and refused to give refund even though we didn’t even stay at the hotel. We had to book another hotel it was that bad . False advertisement, you’ll not be in the hotel on the photos, you’ll be put in a motel run down building in the back car park . Horrendous. Rang the environmental health on this hotel it’s that bad, also under investigation for false advertisement. DONT BOOK HERE . The wallpaper is held on by sellotape , the place stinks, carpets ripped , bed stained with god knows what , hair everywhere , you can’t even see out of the windows because of the muck on them .

Big room, comfortable bed, excellent breakfast and friendly staff.

Whilst the price for the room was low we felt it was still below our reasonable expectations, the rooms looked tired, there didn't appear to be a matrass protector on the bed which meant stains on the matrass were visible, the bed sheet itself had a stain that looked rather unpleasant, which gave the impression that it wasn't a clean one or it didn't come out with washing (which would logically mean not to use it) the water (shower) was very slow in warming to a reasonable temperature despite not many people using it at the time we were using the bathroom. (6:45am Sunday). The toiletroll holder was missing, the outside window didn't appear to properly lock, it would be very easy to access this from the outside despite it being 'locked'. I wouldn't choose to stay here again.

No-one about to check in on arrival First room has a flooded bathroom, which my grandson was quizzed as to whether he had caused it. Had literally just been shown to the room. Second room no leak, but toilet seat hanging off, and mirror dirty. Also reported to reception. Not concerned. Breakfast for 2 adults was included, according to invoice.....Options...continental/full english/Irish/vegetarian. We're then told only Continental was included, to be picked up from Reception & we must pay £6 each extra for full English breakfast. Invoice did NOT specify this. In the morning, they had run out of any nondairy products. Then charged my grandson £10.99 for his breakfast without milk/hot drink/yoghurt. Absolutely appalling. No-one seemed to be in charge, staff shrugged and appeared to not understand what was being said or the points being raised. Chose this hotel due to breakfast being included, as had an early start, and a long drive. Had to eat later in the morning again due to being hungry. Whole building needs serious refurbishment, only smart looking bit was the room doors which appear to have been updated. Beware false advertising......regarding Breakfast!

It was a lovely staycation

Lovely stay, good breakfast, and convenient parking.