Antonellabasolu
December 1, 2024
Huge resort in Hurghada in the Sal Hasheesh area, it had a lot of potential but from the first night our hopes of spending a holiday with all the comforts were dashed. We were assigned a room on the lowest level of the structure, with walls raised by humidity and a terrible smell of mold. We protested and we were changed rooms, with the promise that the following morning we would be taken to yet another room because the problem apart from the smell, was that the room was objectively dirty. The following morning we were moved to the third room on the second floor. A boy had taken care of cleaning it but obviously it was a general cleaning. Just think that the sheets were full of hair, in fact we slept on them for a week. The common areas, the long corridors were never cleaned, in fact the marble had a dull patina, look at the attached photos. The hall and the restaurant room were cleaned with a spray bottle, I'm talking about the floors, and a squeegee. Apart from this big inconvenience, the structure itself was magnificent, very large, the pools were clean, there was a heated pool, and the beach was very nice and clean. The food was also quite varied, even if the variety of fruit for example was limited. In conclusion, do not expect a five star because it is not, it could be when the structure is really cleaned from top to bottom. Unfortunately, we Italians have very high standards when it comes to cleanliness. We traveled with another family in fact you will find the same review.
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