Bellagio Beach Resort & Spa Reviews

First time in Egypt..we visited based on recommendations from friends who go to hurghada every year. We chose to stay in the bungalows due to our preferrence of being in a more quieter and out the way accommodation rather than in the main hotel. Now this review may start of a little negative but like every good story there's a happy ending. We arrived mid evening and was greeted by a lovely welcome in the most beautiful and regal looking reception lobby we have ever visited. It was a great first impression with attentive staff and efficient service. We was directed to the accommodation manager Mr Omar who overseen accommodation services. The bungalows were just on the other side of the resort looking out over the red sea. It was night time and the hotel and grounds where well lit as we was escorted to our allocated room bungalow 3009. Our instant reaction was "nice" big bed, good cupboard space and tea and coffee making facilities, fridge with soft drinks and water, good start. Went to bed later that night after grabbing some nice food in Rosa's buffet restaurant (lots of choice). The bed linen smelt a little bit musty which was a bit off putting so decided to leave it and get it changed the next day. Day 2 cleaner arrived and we requested a clean including bed change, giving him a little tip for the extra change. We waited on the terrace above the bungalow but also identified this was quite grubby from recent maintenance to the flooring. It was extremely dusty and looked like it had not been properly cleaned as for a while as where the outdoor furniture and sun lounges. I requested a clean for this too along with the shower which had long black hairs on the screen from previous occupants and lime scale on the shower head. We decided to go the beach near by instead to get out of the way. On returning we found only the bed was changed and towels replaced. This was disappointing It got to day 3 and we decided to contact Mr Omar about our issues of low standard cleaning as it was affecting our experience and expectations of the 5 star rating the hotel has. Omar was quick to respond organising a change of room to the main hotel of which we was shown around 3 different ones which were all lovely but as per our booking preferrence we booked the bungalows for a reason. Instead we took the hotel representative to our bungalow and showed him all the bits that needed attention including the roof top area. Within a few hours the deep cleaning was completed and it felt so much better. We could finally start our holiday and properly relax. The next morning after returning from breakfast(greeted as usual by the lovely Minah in Rosa's) we was returned to our room to find a beautifully decorated bed with towels made into swans and hearts and fresh flower petals which was really touching as we had discovered earlier that the young cleaner had gone out of his way to do this to make up for previous service even though he was the only cleaner allocated to over