Shangri-La Hotels in Hong Kong

The location is excellent, very convenient for getting around. Pacific Place and Admiralty MTR station are right downstairs, and Hong Kong Park is just across the road from the entrance. Before my trip, I emailed in Chinese to book a spa treatment, but received a response not in Chinese. Upon arrival, as soon as I got out of the taxi, I overheard hotel staff speaking in Cantonese to a colleague, saying it was too busy to help with luggage and guests should carry their own. The lobby was indeed packed during check-in. We checked in around 3 PM, but when we returned to our room at 6 PM, it still wasn't ready. The next morning, there was also a long queue for breakfast. Furthermore, the front desk knew it was our first stay but didn't inform us where breakfast was served, nor did they mention that the room had direct drinking water – we had to find both pieces of information online. In the afternoon, we left the window screen down, but when we returned, we found it open. There was also a note explaining that service couldn't be provided because the 'Do Not Disturb' light was on.

I initially thought that after so many years of renovation, the carpets might have an odor. However, after a long comparison, I decided that location was paramount. Other reviewers had mentioned no issues with smell, so I chose Kowloon Shangri-La. I ended up being incredibly satisfied! The decor is grand and luxurious. The staff are enthusiastic and remember guest preferences. (I was among the first employees at Shangri-La Qingdao in '97. I remember during training, we were taught to always remember every guest's preferences. It's great to see that Shangri-La's global standards haven't changed over the years.) They made sure guests felt completely comfortable. The Horizon Club's breakfast, afternoon tea, and dinner offer incredible value for money, and the service is excellent. My husband and kids both said this was an excellent hotel choice. It's also convenient for shopping, and they even gave my child a gift! 💝