Shangri-La Hotels in Hong Kong

Facilities: All facilities were very convenient, making for a comfortable stay. The lobby desserts were delicious and affordable. Cleanliness: Excellent. Environment: Very good. Service: The front desk staff were excellent; they didn't require a deposit and spoke excellent Mandarin. I even forgot to bring cash, and the bellhop kindly paid for my taxi fare, which saved me from an awkward situation. I wasn't sure if the Executive Suite included Executive Lounge access, but since our other room did, the front desk kindly arranged for both rooms to have Executive Lounge access. After returning home, my mom accidentally took one of the room key cards with her. I hope it's not an issue.

This is an older hotel. Taikoo Place is conveniently located downstairs, offering a few decent restaurants, making it easy to dine out or buy fruits and snacks from the supermarket. The room amenities were quite basic, on par with a decent 3 or 4-star hotel in a major Chinese city. The furnishings were dated; the fabric sofa had old stains, and the glass coffee table was wobbly. The only redeeming quality was the room's view (I was on the 42nd floor, so I can't speak for other floors). The hygiene has also declined from what it used to be. It seems the staff cuts corners whenever possible. The duvet cover likely wasn't changed before our check-in. On the day we checked in, my child immediately jumped onto the bed to play, and when they flipped over the duvet, we discovered bloodstains inside. Fortunately, my child saw it and called it out, as no adult would typically think to check the inside of a duvet cover. A manager came with someone, took photos, replaced the duvet, and then left without another word. We stayed for 7 nights. On the first day, there was a shower cap in the bathroom, but from the second day onwards, only hair ties were provided. I was too lazy to call room service and just made do. On another day, the trash wasn't collected. The following day, I had to place the bin in the middle of the room for them to finally collect it. At check-out, the front desk staff apologized for the bloodstains on the duvet and asked me to wait. She then turned, went into a room behind her, came out, and said the manager wanted to apologize in person but wasn't available, offering two biscuits as an apology... This attitude is truly telling, isn't it? Is this typical service here? They couldn't even offer a heartfelt apology. Perhaps subconsciously, they just view tourists as easy targets for exploitation? I was originally quite tolerant and hadn't even intended to bring up the bloody bedding incident. However, that bizarre gesture of offering two biscuits at check-out truly infuriated me. Did they feel obliged to address it to save face, even if half-heartedly? That's why I'm leaving this review, so others can be aware of the current standards of this hotel. And just a side note about the food at Taikoo Place restaurants: I hope the hotel doesn't think their biscuits are five-star quality. Neither I nor my child even like biscuits.