Nina Hotel Tsuen Wan West

Nina Hotel Tsuen Wan West Reviews

Nina Hotel Tsuen Wan West

No.8 Yeung Uk Road, Tsuen Wan, Tsuen Wan District, Hong Kong, ChinaSee Hotel Details
Nina Hotel Tsuen Wan West
Nina Hotel Tsuen Wan WestNina Hotel Tsuen Wan WestNina Hotel Tsuen Wan West
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Guest Reviews

8.8/10
Very Good
14669 review
Verified reviews
Location9.1
Amenities8.6
Service8.7
Cleanliness8.8
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All reviews(14669)
Positive reviews(13746)
Reviews with photos/video(3978)
Easy to get around(1871)
Large rooms(1387)
Convenient for shopping(1101)
Nice sea view(1006)
Close to metro(603)
Nice bathtub(387)
Clean pool(328)
Stayed multiple times(230)
Negative reviews(923)
cj311
Superior City View Queen Queen - Tower 1
Stayed in Aug 2025
Family
8 review
7.0/10
Posted on Sep 20, 2025
We did not expect a 4- or 5-star hotel to allow its internet system to remain down for an entire night. This caused a long queue at check-in, and it took us almost two hours to complete the process and be escorted to our room, as the staff were unable to issue our room access card. In addition, we had booked and paid for a room for three guests. While the room did have two large beds, only two sets of amenities were provided. View from room was good though
Response from Property: Dear Guest,Thank you for taking the time to provide feedback regarding your experience at Nina Hotel Tsuen Wan West. We deeply regret that the responsiveness of our service did not meet your expectations, and we sincerely apologize for any disappointment caused. The hotel recognises that providing a comfortable stay for our guests is of utmost importance. We have addressed this issue to all concerned department heads, who are implementing necessary preventive measures effectively. We sincerely hope you will give us another opportunity to invite your guests back in a not too distance future when the team will demonstrate our high standards and warm hospitality.Yours sincerely,Anson WongDirector of Front Office
conichiwa21
Superior City View Queen Queen - Tower 1
Stayed in Aug 2025
Couple
27 review
9.0/10
Great
Posted on Sep 14, 2025
Good as always but there was some stain on the bedsheets, hopefully housekeeping can be more attentive. We got upgraded to a harbour view room and we managed to get a sunset view! It's a good weekend getaway spot!
Response from Property: Dear Guest,Thank you for taking the time to provide feedback regarding your experience at Nina Hotel Tsuen Wan West. We deeply regret that the cleanliness of your room did not meet your expectations, and we sincerely apologize for any disappointment caused. The hotel recognises that providing a comfortable stay for our guests is of utmost importance. We have addressed this issue to all concerned department heads, who are implementing necessary preventive measures effectively. We sincerely hope you will give us another opportunity to invite your guests back in a not too distance future when the team will demonstrate our high standards and warm hospitality.Yours sincerely,Anson WongDirector of Front Office
Anonymous User
Superior Harbour View King - Tower 1
Stayed in Jul 2025
Family
8 review
8.5/10
Very Good
Posted on Aug 30, 2025
Always my choice hotel when I am in HK. Convenient location with lots of eateries nearby. Easy access to airport and city by public transport. Hopefully hotel can consider giving more and good room upgrade for regular return customer.
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are thrilled to hear that you enjoyed the hotel location and surroundings during your visit at Nina Hotel Tsuen Wan West. We sincerely value your visit and would be honored to have the opportunity to welcome you back for another exceptional experience in the near future.Yours sincerely,Anson WongDirector of Front Office
Shan
Deluxe City King - Tower 2
Stayed in Jul 2025
Family
3 review
9.5/10
Amazing
Posted on Aug 21, 2025
The stay was good given the location, facilities, and staff hospitality. The Nina buffet at Cafe Circle was excellent. However, we made a reservation for connecting rooms, but upon arrival, one of the rooms had a strong cigarette smoke smell. We requested changes and after a couple tries, we got adjacent rooms that were acceptable. The Hotel will do well to enforce the smoking ban more effectively.
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are delighted to learn that you had a memorable stay with us. Your kind words serve as a great motivation for our team to continue delivering exceptional experiences to guests.We look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Yours sincerely,Anson WongDirector of Front Office
Aziz 小杜
Premier Harbour View King - Tower 2
Stayed in Jun 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on Jul 28, 2025
The location is excellent—right next to a mall, a bus station, and surrounded by several other shopping centers. You can easily walk between them via connecting bridges, so you don’t have to worry about sun or rain! The MTR station is also nearby, and you can reach it by walking through the malls, which leads you directly to the station. There’s even a park close by, adding to the convenience. The staff are very professional and welcoming, making the stay even more pleasant. The room was spacious, with furniture that looked almost new, and the bathroom was spotless. I was extremely happy with my stay here and would definitely choose this hotel again when visiting Hong Kong. Highly recommended for both leisure and business travelers!
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are delighted to learn that you had a memorable stay with us. Your kind words serve as a great motivation for our team to continue delivering exceptional experiences to guests.We look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Yours sincerely,Anson WongDirector of Front Office
Moses Sim
Superior City View Queen Queen - Tower 1
Stayed in Jul 2025
Traveling with friends
4 review
8.5/10
Very Good
Posted on Aug 12, 2025
It is a pleasant stay Not a bad hotel I think you might want to get the breakfast
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are delighted to learn that you had a memorable stay with us. Your kind words serve as a great motivation for our team to continue delivering exceptional experiences to guests.We look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Yours sincerely,Anson WongDirector of Front Office
Merlie
Premier Harbour View Queen Queen - Tower 2
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 20, 2025
The room is nice, can accommodate 3 people in one big room. Excellent view of the city and harbor. Accessible to a lot of malls, restaurants, market, and the MTR. Staff are responsive to any concerns. Highly recommended for a four star hotel.
Response from Property: Dear Merlie,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are delighted to learn that you had a memorable stay with us. Your kind words serve as a great motivation for our team to continue delivering exceptional experiences to guests.We look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Yours sincerely,Anson WongDirector of Front Office
gawfam
Superior City View Room - Queen Queen (Tower 1)
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 15, 2025
Beautiful view from the 43rd floor. The rooms were nice and clean. Convenient as it is located next to the tsuen wan west train station that took us to Disneyland. Makes it very convenient to not need a taxi at all as you can get to many places quite cheap using hong kong metro.
Response from Property: Dear Guest,Thank you for taking the time to share your generous compliments on Trip.com.We are thrilled to hear that you enjoyed the hotel room, environment, scenery, and location during your visit at Nina Hotel Tsuen Wan West. We sincerely value your visit and would be honored to have the opportunity to welcome you back for another exceptional experience in the near future.Yours sincerely,Anson WongDirector of Front Office
alccitron
Superior Harbour View King - Tower 1
Stayed in Jul 2025
Couple
21 review
10/10
Outstanding
Posted on Aug 24, 2025
It was great. View was amazing, staff upgraded us to a better room.
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are delighted to learn that you had a memorable stay with us. Your kind words serve as a great motivation for our team to continue delivering exceptional experiences to guests.We look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Yours sincerely,Anson WongDirector of Front Office
Pato Canelas
Superior City View Queen Queen - Tower 1
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 21, 2025
Great place to stay. Amazing light shows of the building and great upper view from the high bridge.
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are delighted to learn that you had a memorable stay with us. Your kind words serve as a great motivation for our team to continue delivering exceptional experiences to guests.We look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Yours sincerely,Anson WongDirector of Front Office
peony woo
Superior Harbour View Queen Queen - Tower 1
Stayed in Jul 2025
Family
16 review
8.0/10
Very Good
Posted on Aug 26, 2025
connecting room with other family members nice view spacious
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are thrilled to hear that you enjoyed the hotel services during your visit at Nina Hotel Tsuen Wan West. We sincerely value your visit and would be honored to have the opportunity to welcome you back for another exceptional experience in the near future.Yours sincerely,Anson WongDirector of Front Office
Guest User
Superior City View Queen Queen - Tower 1
Stayed in May 2025
Other
13 review
10/10
Outstanding
Posted on Jun 25, 2025
Stayed for 3 nights, overall good experience. There are many malls nearby It is a neighbourhood that is bustling and not far from Kowloon by metro
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are delighted to learn that you had a memorable stay with us. Your kind words serve as a great motivation for our team to continue delivering exceptional experiences to guests.We look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Yours sincerely,Anson WongDirector of Front Office
ChanKenny
Deluxe City King - Tower 2
Stayed in May 2025
Couple
5 review
7.5/10
Posted on Jun 22, 2025
This is not a true 5 star hotel, but the pool and view is good (they don’t give you bathing ropes). The original room we got was dirty. Floor is with ash, theres a crystal building up from liquids dropping from ceiling, theres bathtub has leakage. Thankfully we requested a new room and the apparent problems are gone, but still I feel like a lot of the rooms are not used often and they can do a better job at maintenance. The front desk at 41F is also noticeably annoyed when I requested for a new room, service is short of 5 star. Breakfast was really mediocre, no omelette station, food was just average.  The view was very good though, thats the only thing that feels 5 star.
Response from Property: Dear Guest,Thank you for taking the time to provide feedback regarding your experience at Nina Hotel Tsuen Wan West. We deeply regret that [specific issue mentioned, e.g., "the cleanliness of your room, leakage problem and the service of staff"] did not meet your expectations, and we sincerely apologize for any disappointment caused. The hotel recognises that providing a comfortable stay for our guests is of utmost importance. We have addressed this issue to all concerned department heads, who are implementing necessary preventive measures effectively. We sincerely hope you will give us another opportunity to invite your guests back in a not too distance future when the team will demonstrate our high standards and warm hospitality.Yours sincerely,Anson WongDirector of Front Office
Guest User
Deluxe City King - Tower 2
Stayed in Jul 2025
Business traveler
1 review
10/10
Outstanding
Posted on Aug 19, 2025
Overall experience was great. Service provided was professionals
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are delighted to learn that you had a memorable stay with us. Your kind words serve as a great motivation for our team to continue delivering exceptional experiences to guests.We look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Yours sincerely,Anson WongDirector of Front Office
Guest User
Premier City View King - Tower 2
Stayed in May 2025
Family
5 review
9.5/10
Amazing
Posted on Jun 21, 2025
Located near several large shopping malls, this place offers excellent convenience for dining and shopping. Rooms on the higher floors also provide stunning panoramic views.
Response from Property: Dear Guest,Thank you for taking the time to share with us your recent experience at Nina Hotel Tsuen Wan West.We are delighted to learn that you had a memorable stay with us. Your kind words serve as a great motivation for our team to continue delivering exceptional experiences to guests.We look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Yours sincerely,Anson WongDirector of Front Office