Pacific Place, No.88 Queensway, Central and Western District, Hong Kong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
2139 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.9
Service9.1
Cleanliness9.4
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All reviews(2139)
Positive reviews(2087)
Reviews with photos/video(532)
Easy to get around(213)
Convenient for shopping(143)
Nice sea view(86)
Tasty food(56)
Close to metro(55)
Great swimming pool(21)
Luxurious(17)
Easy to add bed(14)
Negative reviews(52)
Slarkey
Deluxe King Room
Stayed in Feb 2025
Traveling with friends
13 review
10/10
Outstanding
Posted on Mar 15, 2025
I had an exceptional stay at the Conrad Hotel Hong Kong. The hotel offers luxurious, spacious rooms with stunning city views and top-notch comfort. The service was outstanding, with friendly and attentive staff ensuring a seamless experience. Dining options were excellent, and the location is perfect for exploring the city. I highly recommend this hotel for both business and leisure stays. I look forward to returning!
Response from Property: Dear Guest,Thank you for your positive feedback regarding your recent stay at Conrad Hong Kong. We are pleased to hear that you had a pleasant experience with us.We value your feedback, which helps us improve our service standards. We hope to have the opportunity to welcome you back soon.Best regards,Jan JansenGeneral Manager
Guest User
Deluxe King Room
Stayed in Jun 2025
Business traveler
22 review
10/10
Outstanding
Posted on Jul 11, 2025
Really nice hotel, great service, beautiful elevators. Liked it very much.
Response from Property: Dear Guest,Thank you for your lovely feedback about your stay at the Conrad Hong Kong. We're thrilled to hear that you had a relaxing and enjoyable stay experienceWe look forward to welcoming you back in the not too distant future!Warm regards, Jan Jansen General Manager
Guest User
Deluxe Twin Room
Stayed in Mar 2025
Business traveler
18 review
10/10
Outstanding
Posted on Apr 30, 2025
Stayed at the Conrad overnight for a flight. Hotel service was exceptional across the board, from check in to housekeeping to my eventual shuttle to the IFC to take the AirPort Express. Staff were considerate and friendly. The only downside was that breakfast was quite busy, but I went down at 9 am, which was a peak time.
Response from Property: Dear Guest,Thank you for your wonderful feedback regarding your stay at Conrad Hong Kong. We're delighted to hear that you found our service exceptional throughout your visit. It's great to know our team members made a positive impression with their friendliness.We appreciate your understanding regarding the busy breakfast service during peak hours. Your comments are valuable to us, and we will continue to work on improving the breakfast experience for all our guests.We hope to welcome you back soon for another enjoyable stay!Kind Regards,Jan JansenGeneral Manager
Guest User
Deluxe King Room
Stayed in Mar 2025
Couple
5 review
8.5/10
Very Good
Posted on Apr 18, 2025
Great location. Had troubles with coffee machine and took 2 days to fix and did not offer solution for those two days.
Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We’re pleased to hear you enjoyed our great location. However, we sincerely apologize for the inconvenience caused by the coffee machine. Your experience does not reflect our usual standards.We will review the resolution process and see how we we could improve our timeliness in response. We hope to welcome you back in the future for a more seamless stay.Kind Regards,Jan JansenGeneral Manager
PHYO PHYO WAI YANG YING
Deluxe King Room
Stayed in Aug 2024
Couple
56 review
7.0/10
Posted on Sep 22, 2024
We booked for 5 nights stay with Conrad, upon check-in we received conrad Teddy with rose petals on the bed and the bedroom is overseeing Hong Kong Peak view . The view is magnificent .
- room size is decent for HK but slightly small comparing to Conrad LA & Conrad Tokyo.
- room is a little old fashion and outdated and there's "MOULDY" smell in the room, we are not very enjoying the smell despite the view
-Make up room has separate bath-tub, shower, toilet and 2 basin which are good for couple
-they have a lobby bar good for light snack and se live music in the late evening
- breakfast spread is TERRIBLE WITH LIMITED OPTIONS & QUALITY IS LOW for CONRAD . We went for 2 days same breakfast menu and we didn't go for the rest I'd the day
-location of the hotel is good, you press level 3 and it brings u to Pacific place good for shopping and meals.
Response from Property: Dear Guest,Thank you for staying with us and your kind review to Conrad Hong Kong! We apologize that our breakfast arrangement did not light up to your expectations. Guest satisfaction is of paramount importance, and we promise to further enhance the arrangement to ensure an elevated guest experience in hotel. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Best RegardsJan JansenGeneral Manager
李伯
Deluxe King Room
Stayed in Feb 2025
Business traveler
12 review
8.0/10
Very Good
Posted on Mar 5, 2025
great location and service. the breakfast is. nice with various choice, too bad that coffee is not coming with a pot.
Response from Property: Dear Guest, Thank you for your feedback! We are glad to hear that you enjoyed the great location and service during your stay. We're pleased you liked the breakfast variety, but we are sorry to learn that the coffee service did not meet your expectation. Your comments are valuable to us, and we will take them into account as we strive to improve our offerings. We hope to welcome you back for an even better experience in the future!Kind Regards, Jan Jansen General Manager
Sk Yen
Deluxe Harbour View King Room
Stayed in Aug 2024
Business traveler
39 review
9.5/10
Amazing
Posted on Sep 6, 2024
Good location. Connected to shopping mall. Also got MRT station right below. First stop for MRT to Shenzhen. Hong Kong Park right next to it.
Response from Property: Dear customer, thank you for staying at Conrad Hong Kong! We are glad that you had a comfortable and satisfying stay and thank you for your recognition of the hotel's service and cleanliness. The hotel team members are committed to providing an excellent service experience with warm hospitality. Your recognition is our greatest motivation. I hope to meet you again soon. I wish you a smooth journey and a happy life!
General Manager of Conrad Hong Kong
Sincerely, Yang Yansen
Guest User
Deluxe Peak View King Room
Stayed in Jan 2025
Business traveler
3 review
10/10
Outstanding
Posted on Feb 23, 2025
Excellent service and staff, which makes me feel like home even though I am out of town for a business trip.
Response from Property: Dear Guest, We are truly heartened to receive your generous review of Conrad Hong Kong. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Jan JansenGeneral Manager
Guest User
Deluxe King Room
Stayed in May 2025
Business traveler
2 review
8.0/10
Very Good
Posted on Jul 7, 2025
lovely hotel, good location. will definitely stay again..
Response from Property: Dear Guest,Thank you for your positive feedback regarding your recent stay. It's wonderful that you enjoyed the stay and we look forward to welcoming you back on your next visit to Hong Kong.Best regards,Jan JansenGeneral Manager
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Family
18 review
8.0/10
Very Good
Posted on Aug 6, 2024
The hotel needs some update, but location is pretty good. It has a pathway that you can go directly to the mall next door, with all high end shops. The service is also average. We paid US$100 for early check in (6 hours early), and as they do not have any scale in the bathroom (usually hotels supply a scale in the bathroom), we are asked to bring our luggage down to the lobby to weigh.
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. The hotel will perform regular maintenance on guest rooms and facilities and improve every detail to provide you with a perfect stay.We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Business traveler
19 review
2.0/10
Posted on Jan 25, 2025
Conrad sucks, first ever I checked into a hotel chamber, there was a piece of used tissue awaits me at the bed side. Later I discovered that Guangzhou Conrad was even worse. Fed up with this lousy hotel chain and Ctrip sucks too.
康莱德很糟糕,第一次入住酒店,有一张用过的卫生纸在床边等我。广州的康莱德更烂。不会再考虑这个糟糕的酒店系列。携程也很糟糕、会员服务完全没有,梁建章有这闲功夫卖弄嘴皮子指点国家人口政策还不如把携程服务搞好。
Response from Property: Dear guest, we are very sorry to hear about your recent experience during your stay. We deeply regret the problem you experienced, this is by no means our usual standard. Your feedback is very important to us and we will immediately report this to the relevant management team to ensure that similar issues do not occur again. Regarding Ctrip's service issues, we will also convey your feedback to the relevant team and look forward to providing you with a better experience in the future. Thanks again for your feedback. Sincerely, Mr. Yeung Yan-sen, General Manager of Conrad Hong Kong
Guest User
Deluxe King Room
Stayed in Dec 2024
Business traveler
6 review
10/10
Outstanding
Posted on Jan 10, 2025
I once stay in your hotel many many years ago.
Now coming back, still have warm family feeling.
Good.
Response from Property: Dear Guest, Thank you for taking the time to share your recent experience at Conrad Hong Kong and for giving us perfect feedback. We are expecting to welcome you back for another inspired experience at our hotel next time you are in Hong Kong. Kind Regards,Jan JansenGeneral Manager
Guest User
Deluxe King Room
Stayed in Jun 2024
Solo traveler
7 review
10/10
Outstanding
Posted on Aug 15, 2024
The location is perfect! The staff was super friendly and made sure I had everything I needed as a solo traveller. The hotel is connected to a shopping plaza which makes everything very convenient. The rooms are beautiful and the views are stunning! I highly reccomend.
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. Conrad Hong Kong has always strived to provide top class service to our valued customer. We are delighted to know that you had enjoyed our location. We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
Dâvë HK
Deluxe King Room
Stayed in Feb 2025
Business traveler
50 review
8.0/10
Very Good
Posted on Mar 8, 2025
Very good location, connected with one of the best shopping malls in Hong Kong
Response from Property: Dear Dâvë HK,Thank you for staying with us and your kind review to Conrad Hong Kong! It is our pleasure that you have enjoyed your stay at the hotel. We hope to see you at the hotel soon! Best Regards,Jan JansenGeneral Manager
Guest User
Deluxe King Room
Stayed in Jun 2024
Couple
1 review
10/10
Outstanding
Posted on Jul 27, 2024
Very nice services and good views!
Also, thanks for upgrade me to a harbor view!
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. Conrad Hong Kong has always strived to provide top class service to our valued customer. We are delighted to know that you had enjoyed our location. We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager