Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more stronglyโso every rating reflects real, up-to-date stays.
Verified reviews
Location8.6
Amenities8.4
Service8.5
Cleanliness8.7
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All reviews(3293)
Positive reviews(3059)
Reviews with photos/video(494)
Great value for money(174)
Large rooms(107)
Quiet & comfortable(76)
Friendly front desk staff(63)
Strange smell in room(41)
Stayed multiple times(27)
Convenient public transportation(14)
Negative reviews(234)
Guest User
Grand Twin Suite
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 12, 2025
We stayed 4 nights and were upgraded from a deluxe twin to a mini suite which was a very nice treat!. The room was quiet with super comfortable beds and we slept really well. Buses were available right in front of the hotel making it easy to commute everywhere. Jacky, at the front desk was very helpful providing us with all kinds of tourist information and local eateries. He also helped us get a taxi early in the morning to the airport. We certainly look forward to future stays here again when we visit Macau.
The name of this hotel was changed from Million Dragon Hotel to City Viva Hotel, but the old name still remains on Google Maps. So, I showed the taxi driver the hotel name and location. He seemed very confused. Anyway, the room we stayed in was nice. In general, everything went smoothly. During our 5-day stay at this hotel, we had no problems."
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
J007
Deluxe Double Room
Stayed in Nov 2024
Family
8 review
10/10
Outstanding
Posted on Dec 24, 2024
Staffs were very friendly! I would return to this place next time
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Hyde Kam
Grand Double Suite
Stayed in Apr 2025
Solo traveler
36 review
9.0/10
Great
Posted on May 14, 2025
Very big room. Super like. 5 stars. Next time will choose again. Very good place to stay alone.
Response from Property: Thanks for staying with us. Your valuable comments will certainly assist us to maintain and further improve the quality of our services and look forward to welcoming you back in the near future๏ผ so that we can provide you with a better experience again.
Porter Family
Deluxe Twin Room
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 6, 2025
Rooms are small but clean. Like the inclusion of a bathtub. Staff is friendly and helpful. Location good for walking, bus, or taxi. Great value for money.
Response from Property: Thanks for staying with us. Your valuable comments will certainly assist us to maintain and further improve the quality of our services and look forward to welcoming you back in the near future๏ผ so that we can provide you with a better experience again.
Kin Yeung
Deluxe Double Room
Stayed in May 2025
Business traveler
26 review
9.5/10
Amazing
Posted on Jun 15, 2025
This is a hotel which is very near to bus stop and restaurants.ย
Response from Property: Thanks for staying with us. Your valuable comments will certainly assist us to maintain and further improve the quality of our services and look forward to welcoming you back in the near future๏ผ so that we can provide you with a better experience again.
Guest User
Deluxe Double Room
Stayed in Nov 2024
Couple
11 review
8.5/10
Very Good
Posted on Dec 23, 2024
I recently stayed at City Viva Hotel in Macau and had a mixed experience. The hotel was clean and well-maintained, which I appreciated. However, there were a few issues that affected my comfort during my stay.
The main issue I encountered was with the room temperatureโit was impossible to adjust it to a warmer setting, which made the room feel quite cold. As a result, I had to wear a jacket inside the room to stay comfortable. Additionally, the air quality was a concern; despite the hotel being clean, the environment felt smoky throughout my stay. There was a constant smoky odor in the air, which was unpleasant and detracted from the overall comfort of the room.
I was also required to pay a deposit of HK$500 at check-in, which is something to be aware of when booking your stay.
Overall, while the hotel is clean and offers decent amenities, the temperature control and smoky environment were drawbacks that impacted my experience.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Grand Double Suite
Stayed in Mar 2025
Business traveler
7 review
8.0/10
Very Good
Posted on Jun 2, 2025
Convenience in location. Service is good. Facility is fairly ok
Response from Property: Thanks for staying with us. Your valuable comments will certainly assist us to maintain and further improve the quality of our services and look forward to welcoming you back in the near future๏ผ so that we can provide you with a better experience again.
Cheuk Yin
Executive Suite
Stayed in Jan 2025
Traveling with friends
7 review
8.0/10
Very Good
Posted on Mar 12, 2025
nice and clean hotel, but not enough pillow that day when i checked in
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Bugs in the bathroom. Whole room stinks like the previous guest smoke.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Grand Double Suite
Stayed in Apr 2025
Solo traveler
5 review
8.0/10
Very Good
Posted on May 28, 2025
Good hotel let me check out at 1pm
Response from Property: Thanks for staying with us. Your valuable comments will certainly assist us to maintain and further improve the quality of our services and look forward to welcoming you back in the near future๏ผ so that we can provide you with a better experience again.
what I liked is staff at reception, they helped to order taxi, but they need to get rid of all the paper work, because it takes guests valuable time to check in and check out.
Unfortunately, we were given a smoking room, smell was strong. a little difficult to find the hotel, as they need to install some signs with logo or naming on the building. Overall 3.5. good value, but need to work on minimal standards.
Response from Property: Thanks for staying with us. We appreciate your feedback, we will definitely take this issue seriously and will thoroughly investigate. Look forward to welcoming you back in the near future so that we can provide you with a better experience.
Guest User
Deluxe Double Room
Stayed in Nov 2024
Solo traveler
1 review
8.0/10
Very Good
Posted on Dec 26, 2024
No facilities and no food room service.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.