To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(2736)
Positive reviews(2509)
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Great value for money(161)
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Friendly front desk staff(49)
Strange smell in room(39)
Stayed multiple times(23)
Convenient public transportation(11)
Negative reviews(226)
Romanroyko
Deluxe Double Room
Stayed in Nov 2024
Couples
5 review
3.7/5
Posted on Jan 5, 2025
The name of this hotel was changed from Million Dragon Hotel to City Viva Hotel, but the old name still remains on Google Maps. So, I showed the taxi driver the hotel name and location. He seemed very confused. Anyway, the room we stayed in was nice. In general, everything went smoothly. During our 5-day stay at this hotel, we had no problems."
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
J007
Deluxe Double Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Staffs were very friendly! I would return to this place next time
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Deluxe Double Room
Stayed in Nov 2024
Couples
5 review
4.2/5
Very Good
Posted on Dec 23, 2024
I recently stayed at City Viva Hotel in Macau and had a mixed experience. The hotel was clean and well-maintained, which I appreciated. However, there were a few issues that affected my comfort during my stay.
The main issue I encountered was with the room temperatureโit was impossible to adjust it to a warmer setting, which made the room feel quite cold. As a result, I had to wear a jacket inside the room to stay comfortable. Additionally, the air quality was a concern; despite the hotel being clean, the environment felt smoky throughout my stay. There was a constant smoky odor in the air, which was unpleasant and detracted from the overall comfort of the room.
I was also required to pay a deposit of HK$500 at check-in, which is something to be aware of when booking your stay.
Overall, while the hotel is clean and offers decent amenities, the temperature control and smoky environment were drawbacks that impacted my experience.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Angus
Grand Double Suite
Stayed in Dec 2024
Business travelers
18 review
4.7/5
Amazing
Posted on Jan 9, 2025
The hotel is very near the bus stop, so it is very convenient to take the bus.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Family
1 review
2.5/5
Posted on Jan 5, 2025
Bugs in the bathroom. Whole room stinks like the previous guest smoke.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Grand Twin Suite
Stayed in Nov 2024
Family
47 review
1.7/5
Posted on Dec 22, 2024
Like a budget hotel but the price is a bit high
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
what I liked is staff at reception, they helped to order taxi, but they need to get rid of all the paper work, because it takes guests valuable time to check in and check out.
Unfortunately, we were given a smoking room, smell was strong. a little difficult to find the hotel, as they need to install some signs with logo or naming on the building. Overall 3.5. good value, but need to work on minimal standards.
Response from Property: Thanks for staying with us. We appreciate your feedback, we will definitely take this issue seriously and will thoroughly investigate. Look forward to welcoming you back in the near future so that we can provide you with a better experience.
Guest User
Deluxe Double Room
Stayed in Nov 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Dec 26, 2024
No facilities and no food room service.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Rawb
Grand Twin Suite
Stayed in Feb 2024
Travel with friends
28 review
3.7/5
Posted on Apr 7, 2024
Very worth the money for friends of 4, spacious but needs a little cleaning. Quite far from hotel to casino but overall still worth staying.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Grand Double Suite
Stayed in Jan 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Excellent service specially the Front desk they are very helpful and understandable we can communicate easily they speak English ๐๐๐i recommend the million dragon๐๐๐
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
kam yuen
Deluxe Twin Room
Stayed in Feb 2024
Family
9 review
3.7/5
Posted on Mar 19, 2024
1. Difficult to call taxi for dinning
2. ๅฐ้ป-Good
3. ๆดๆฝๅบฆ-Acceptable
4. Service-Nice
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
iwishh
Grand Twin Suite
Stayed in Dec 2023
Family
4 review
4.0/5
Very Good
Posted on Jan 27, 2024
It was enjoyable birthday for me. Will visit next time. A little bit small room for suites.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
J_LCY
Deluxe Double Room
Stayed in May 2023
Couples
11 review
4.2/5
Very Good
Posted on Jul 6, 2023
Check-in around 11pm due to late arrival. Was given a wheelchair accessible room. Front desk was very accommodating to change of room upon our request. Photo of rooms as per hotel's description. Took a shuttle bus from Taipa ferry terminal to Sands Macao. Million Dragon was about 7 mins walking distance from Sands Macao. You can take a bus to MGM macau if lazy to walk there, bus stop was not far from hotel.
6/8
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future. Hotel Management
Abhishek
Deluxe Twin Room
Stayed in Nov 2023
Family
2 review
2.2/5
Posted on Dec 24, 2023
This hotel took 500 dollar extra for security after prepaid booking. The hotel did not refunded 500 dollar to me. I told them but they told that they refund me online. But I do not get till now. Room is good
Response from Property: Thanks for staying with us. We appreciate your feedback. The 500 deposit you reported should be pre-authorized by credit card. We have already canceled it on the day of check-out๏ผ and need to wait for your card-issuing bank to follow up after few days. If you have any other inquiry, please feel free to contact us.Look forward to welcoming you back in the near future so that we can provide you with a better experience .