Hilton Garden Inn Hefei Binhu New District Reviews
Hilton Garden Inn Hefei Binhu New District
No.4872 Huizhou Avenue, Baohe District, Hefei, Anhui, ChinaSee Hotel Details
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1 night
Guest Reviews
9.4/10
Outstanding
1883 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(1883)
Positive reviews(1834)
Reviews with photos/video(254)
Friendly front desk staff(203)
Classy environment(159)
Delicious breakfast(159)
Perfect for business trips(105)
Many amenities(75)
Large rooms(65)
Awesome gym(31)
Close to train station(10)
Negative reviews(49)
kepkes
Superior Twin room
Stayed in Sep 2024
Business traveler
26 review
10/10
Outstanding
Posted on Nov 22, 2024
Thank you for your service. It was a great trip, hotel was clean.
Response from Property: Dear customer, thank you for choosing the Hilton Garden Inn Hefei Binhu New District and leaving your recognition for the hotel! It is our top priority to provide guests with a warm and comfortable environment and professional and sincere service. We have shared your comments with the staff, and we believe that with your support, all of us will continue to improve the service concept and quality of the hotel, ensuring that every trip and stay with us is an unforgettable experience. Looking forward to our next encounter, I wish you a happy life~
dombu
Superior Double room
Stayed in Oct 2023
Business traveler
93 review
9.0/10
Great
Posted on Nov 10, 2023
the interior design of the hotel is nice, i like it because its quite model.
the room is big
just one that i don't like is the air-condition, its not really work, also the phone call to customer service does not work either
Response from Property: Thank you for taking the time to share your feedback about your recent stay. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will also make improvements to the problem you mentionedWe will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
WongLewis
Deluxe Double room
Stayed in Feb 2023
Business traveler
2 review
8.0/10
Very Good
Posted on Mar 16, 2023
Nice place
Response from Property: 尊貴的賓客您好,感謝您入住 合肥濱湖希爾頓花園酒店,看到您打出的4分評價,我知道我們肯定還有做的不夠好的地方,努力得到您的5分評價,也非常感謝您對我們的支持與厚愛,我們一定會更加努力,竭誠為您提供更為優質的服務,期待您下次光臨!
Guest User
Superior Double room
Stayed in Apr 2025
Business traveler
22 review
10/10
Outstanding
Posted on May 16, 2025
The hotel has complete facilities. The gym and laundry room on the third floor are open all day. Takeaways can also be delivered by robots. The front desk girl Xiao Wang is very enthusiastic. The overall stay is satisfactory. It is the first choice for business trips.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Hefei Binhu New District. We are glad that you like our warm, comfortable and hospitable service. Every one of our staff is very happy to provide you with considerate service and bring you a home-like experience. Your satisfaction is the greatest compliment to us and the driving force for our continuous progress. We look forward to seeing you again!
Guest User
Superior Double room
Stayed in Apr 2025
Business traveler
10 review
10/10
Outstanding
Posted on May 12, 2025
The hotel is in a very good location, just across the road from the Binhu Convention and Exhibition Center, less than five minutes' walk. The room is very clean, the bed is very comfortable, the breakfast is very rich, and the front desk attitude is also very good. The most important thing is that there is free coffee, and the taste is not bad, full marks 💯
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Garden Inn Hefei Binhu New District! Thank you for your support of our hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best and diversified services. You are very welcome to choose our hotel whether you are on a business trip or traveling! Sincerely look forward to your visit again, wish you a pleasant trip and smooth work!
Zouzaihaibianxihuanlang
Superior Double room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 4, 2025
Facilities: The hotel has complete facilities, including parking lot, gym, conference room, laundry room, etc.
Sanitation: Very clean
Environment: Located in the financial center of the new district, convenient transportation
Service: First-class service, five-star standard
It was surprising that the price of hotels in Hefei city did not increase during the Labor Day holiday, and it included two breakfasts and two servings of noodles, which was great
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Garden Inn Hefei Binhu New District! Thank you for your support of our hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best and diversified services. You are very welcome to choose our hotel whether you are on a business trip or traveling! Sincerely look forward to your visit again, wish you a pleasant trip and smooth work!
Fengdupianpiandexiaren
Superior Twin room
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 18, 2025
The hotel is in a very good location, in the Financial Port Park. The hotel also provides very good services, which makes my travel very convenient. It is also very convenient to eat in the park, and there are also supporting shopping malls around. The staff are very patient. When checking in, a lady named Ada was very enthusiastic. The hotel's catering is also very good, the breakfast is very rich, and the service staff are very quick. There is also free parking service for guests staying in the hotel. The overall feeling is comfortable and comfortable. I will choose Hilton Garden Inn next time.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and for your recognition of the staff and the hotel! Our primary goal is to provide guests with a warm and comfortable environment and professional and sincere service. We have shared your comments with our staff. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Guest User
Superior Twin room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 10, 2025
The environment is great, quiet and comfortable. The room is simply furnished, clean and tidy. The location is also very convenient. There is everything you need for eating, drinking and having fun around. The breakfast is rich, with many Wuhan specialties and tastes great. The peri service is considerate and any problems can be solved at any time!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and leaving your recognition of the hotel! Our primary goal is to let guests enjoy a warm and comfortable environment and professional and sincere service. We have shared your comments with our staff. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Guest User
Superior Twin room
Stayed in Feb 2025
Business traveler
5 review
10/10
Outstanding
Posted on Mar 5, 2025
The hotel room facilities are very good. I came to the hotel to check in at night. The front desk staff was very enthusiastic and gave me a good arrangement. They deserve praise, especially the girl peri. I also met the person in charge of the hotel, who also gave me a very warm greeting. The room is clean and hygienic, and the temperature is suitable. It is so cold outside, but the temperature inside the hotel is very warm. This hotel deserves praise 👍
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and leaving your recognition of the hotel! Our primary goal is to let guests enjoy a warm and comfortable environment and professional and sincere service. We have shared your comments with our staff. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
nickzhong
Superior Twin room
Stayed in Jan 2025
Other
18 review
10/10
Outstanding
Posted on Mar 22, 2025
I brought my children to Hefei to participate in the competition. The hotel is the contracted hotel for the competition. The price of Ctrip is actually a little cheaper than the contracted price. The hotel is very close to the stadium, 5 minutes walk. There are many restaurants downstairs of the hotel, which is very convenient for eating. The hotel facilities are complete and the breakfast is rich. The sanitary environment is also good. The service attitude of the hotel staff is very good.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Hefei Binhu New District. Thank you for your praise for the hotel accommodation service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life.
Guest User
Superior Twin room
Stayed in Dec 2024
Business traveler
9 review
2.0/10
Posted on Jan 11, 2025
Very dissatisfied. The hotel gave priority to the rooms that had been painted recently. At that time, the hotel was not full, and there were other rooms of the same type that had not been painted. The room I stayed in was not tested by a professional agency after being painted, and no report issued by any official agency could be provided. There was a pungent smell in the room when I checked in. At first, I thought it was just renovated, so I didn't change rooms out of trust in the hotel. But I felt unwell on the night of check-in, with severe lung and respiratory infections. I was awakened by severe coughing at 5 a.m. and asked the hotel to change rooms. At present, the inflammation in the body has not been eliminated, and I have delayed work for three full days. The key is that people have suffered a lot of pain. Your hotel's practice is really irresponsible. Where do you put the health and interests of consumers? Because of work, I stay in the hotel 3-5 days a week. Hilton hotels in other cities also encounter the situation of smelly rooms. This is a common problem of group hotels. I hope the hotel group will pay attention to this problem. But this is the first time that I have had severe inflammation. This inflammation lasted for a long time and has not yet recovered. It has caused great harm to my body and mind. It has caused a shadow to stay in your hotel. It is understood that the hotel has recently arranged rooms with the same situation for other guests to stay. I am really speechless.
Original TextTranslated by Google
Response from Property: Dear guests, the hotel was renovated in 2022 and has been vacant for one year in accordance with government regulations and laws. After testing, the data is in full compliance with national safety regulations. When you mentioned that there was an odor in the room and questioned the formaldehyde smell, the hotel staff helped you change rooms as soon as possible, and immediately conducted on-site testing without any abnormal data. During your stay in the hotel, they also apologized to your room and offered to take you to the hospital for examination or stay for one night for free. The relevant staff also added you on WeChat to send you relevant test reports to prove the hotel, but your subsequent claim was that the hotel needed monetary compensation. It was indeed because of the hotel's relevant regulations that you needed to show a report from a tertiary hospital. Later, you refused to provide the report and reported again that you needed cash compensation. After the refusal, you contacted the hotel again to request a free room voucher. Without receiving any judgment certificate from your hospital, we cannot provide you with relevant services. We are deeply sorry for the inconvenience caused to you, and please forgive us.
Guest User
Superior Twin room
Stayed in May 2025
Business traveler
173 review
10/10
Outstanding
Posted on Jun 19, 2025
The room is a bit small, and the hardware inside the room is inferior to Hilton hotels in so many cities. The breakfast is good and rich
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住合肥濱湖新區希爾頓花園酒店。很高興您喜歡我們温馨舒適、熱情好客的服務,我們每一位員工都非常樂意為您提供貼心備至的服務,為您帶來賓至如歸的入住體驗。期待您的再次光臨!
lzr013
Superior Twin room
Stayed in Oct 2024
Business traveler
33 review
10/10
Outstanding
Posted on Nov 30, 2024
The room is large, the facilities are new, and the overall feeling is very clean. In addition, it is close to the convention and exhibition center, and the transportation is convenient. It takes more than 10 minutes by taxi from Hefei South Station, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and leaving your recognition of the hotel! Our primary goal is to let guests enjoy a warm and comfortable environment and professional and sincere service. I believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time, I wish you a happy life~
Guest User
Deluxe Double room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 16, 2025
The hotel is clean, spacious and bright, with convenient facilities. Take-out can be delivered by robots. There is also a self-service laundry room and gym on the third floor. Xiao Fan's service is very good, enthusiastic and efficient. Parking is free. I am very satisfied with my stay!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Hefei Binhu New District. We are glad that you like our warm, comfortable and hospitable service. Every one of our staff is very happy to provide you with considerate service and bring you a home-like experience. Your satisfaction is the greatest compliment to us and the driving force for our continuous progress. We look forward to seeing you again!
Tianfustar
Superior Double room
Stayed in Oct 2024
Business traveler
47 review
9.5/10
Amazing
Posted on Nov 12, 2024
I went there for the Hilton, but it's not the real Hilton, maybe a sub-brand or a franchise. The location is quite remote, which made me a little disappointed, but generally it's OK, especially the breakfast, which makes up for the defect of the remote location. But it's still relatively close to the South High-Speed Railway Station.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at He Xiaohua and for your good comments on the hotel accommodation service. We hope that our service will leave you with unforgettable and wonderful memories after you leave. Thank you again for your stay and hope to see you again soon to create a satisfactory experience for you. I wish you a smooth journey and a happy life!