Hilton Garden Hotel, Binhu New District, Hefei Reviews
Hilton Garden Hotel, Binhu New District, Hefei
No.4872 Huizhou Avenue, Baohe District, Hefei, Anhui, ChinaView Hotel Details
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Hilton Garden Hotel, Binhu New District, Hefei Guest Reviews
4.7/5
Outstanding
1598 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1598)
Positive reviews(1556)
Reviews with photos/video(226)
Friendly front desk staff(174)
Awesome amenities(162)
Classy environment(139)
Delicious breakfast(132)
Many amenities(67)
Perfect for business trips(63)
Large rooms(50)
Close to train station(9)
Negative reviews(42)
kepkes
Superior Twin room
Stayed in Oct 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Thank you for your service. It was a great trip, hotel was clean.
Response from Property: Dear customer, thank you for choosing the Hilton Garden Inn Hefei Binhu New District and leaving your recognition for the hotel! It is our top priority to provide guests with a warm and comfortable environment and professional and sincere service. We have shared your comments with the staff, and we believe that with your support, all of us will continue to improve the service concept and quality of the hotel, ensuring that every trip and stay with us is an unforgettable experience. Looking forward to our next encounter, I wish you a happy life~
dombu
Superior Double room
Stayed in Nov 2023
Business travelers
71 review
4.5/5
Great
Posted on Nov 10, 2023
the interior design of the hotel is nice, i like it because its quite model.
the room is big
just one that i don't like is the air-condition, its not really work, also the phone call to customer service does not work either
Response from Property: Thank you for taking the time to share your feedback about your recent stay. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will also make improvements to the problem you mentionedWe will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
WongLewis
Deluxe Double room
Stayed in Mar 2023
Business travelers
2 review
4.0/5
Very Good
Posted on Mar 16, 2023
Nice place
Response from Property: 尊貴的賓客您好,感謝您入住 合肥濱湖希爾頓花園酒店,看到您打出的4分評價,我知道我們肯定還有做的不夠好的地方,努力得到您的5分評價,也非常感謝您對我們的支持與厚愛,我們一定會更加努力,竭誠為您提供更為優質的服務,期待您下次光臨!
lzr013
Superior Twin room
Stayed in Nov 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on Nov 30, 2024
The room is large, the facilities are new, and the overall feeling is very clean. In addition, it is close to the convention and exhibition center, and the transportation is convenient. It takes more than 10 minutes by taxi from Hefei South Station, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and leaving your recognition of the hotel! Our primary goal is to let guests enjoy a warm and comfortable environment and professional and sincere service. I believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time, I wish you a happy life~
Tianfustar
Superior Double room
Stayed in Nov 2024
Business travelers
37 review
4.7/5
Amazing
Posted on Nov 12, 2024
I went there for the Hilton, but it's not the real Hilton, maybe a sub-brand or a franchise. The location is quite remote, which made me a little disappointed, but generally it's OK, especially the breakfast, which makes up for the defect of the remote location. But it's still relatively close to the South High-Speed Railway Station.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at He Xiaohua and for your good comments on the hotel accommodation service. We hope that our service will leave you with unforgettable and wonderful memories after you leave. Thank you again for your stay and hope to see you again soon to create a satisfactory experience for you. I wish you a smooth journey and a happy life!
Guest User
Superior Twin room
Stayed in Sep 2024
Other
4 review
5.0/5
Outstanding
Posted on Sep 6, 2024
The overall experience was very good. I couldn't extend my stay because of the Binhu Conference. Anja at the front desk was very considerate and helped me with the invoice and water bill issues. The facilities were simple and elegant, and the hygiene was also good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Garden Inn Hefei Binhu New District! Thank you for your support of our hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best and diversified services. You are very welcome to choose our hotel whether you are on a business trip or traveling! Sincerely look forward to your visit again, wish you a pleasant trip and smooth work!
Guest User
Superior Double room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 4, 2024
The hotel has a good location and is next to the Binhu International Convention and Exhibition Center, not far from the subway station, and next to Luogang Central Park, so it is convenient to go anywhere. The front desk staff Mary and Xiao Fan were warm and friendly. After checking in, they sent a piece of fruit to my child. The response speed was very fast. I needed an extra latex pillow, and after calling the front desk, it was delivered in less than five minutes. The hotel also provides a rich breakfast selection.
Original TextTranslated by Google
Response from Property: Dear guest, hello! It is a great honor that you remember the names of our team members and affirm their work. Your recognition is a great support and encouragement to the team! I am very happy to know that you are satisfied with the overall service of this hotel. I hope we have brought you an unforgettable and pleasant time! It is our responsibility to provide guests with a safe, comfortable and clean environment; it is the goal and commitment of all our team members to provide high-quality and considerate services to every guest. I look forward to your next visit and the opportunity to invite you to experience more hotel facilities and services, so that we can bring you a more perfect experience! Thank you again for taking the time to leave feedback, and I wish you a happy work and life.
Guest User
Superior Twin room
Stayed in Sep 2024
Other
2 review
5.0/5
Outstanding
Posted on Sep 5, 2024
I was deeply impressed by the hotel I stayed in this time! From the service at the front desk, I felt full of warmth and professionalism. The staff took the initiative to greet me before I even got to the front desk, which was very enthusiastic. I was particularly impressed by Jinny at the front desk, who took the initiative to ask about my needs and provided a lot of thoughtful help and suggestions. Seeing that I was with my children, she also asked me in advance if I wanted a child's toothbrush and slippers. It was so thoughtful and I was surprised. I will stay here again next time!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and leaving your recognition of the hotel! Our primary goal is to let guests enjoy a warm and comfortable environment and professional and sincere service. We have shared your comments with our staff. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Guest User
Superior Double room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
From the perspective of the environment, the overall design of the hotel is simple, the lobby is spacious and bright, and it is not a complicated design, which makes people feel comfortable and suitable for business travel. The sanitary conditions are quite satisfactory. From the public areas to the interior of the guest rooms, they are relatively clean and tidy, and the bedding and toiletries are also safe to use. The hotel facilities are also relatively complete. There is a gym and a self-service laundry room, which meets my laundry needs. The service is also impeccable. The hotel staff have all been professionally trained. Mary and Jason, who checked in, are enthusiastic, thoughtful and meticulous. Whether it is the reception at check-in or various needs during the stay, they can get timely response and satisfaction.
Original TextTranslated by Google
Response from Property: Dear guest, we would like to express our sincerest greetings to you at Hilton Garden Inn Hefei Binhu New District! We are glad to see that you are satisfied with your stay and we would like to thank you for that. We have conveyed your praise to our staff as soon as possible and we will continue to provide our valued guests with a high-quality stay experience as always. Your recognition is our greatest motivation and we hope to see you again soon. We wish you a smooth journey and a happy life!
Guest User
Superior Twin room
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 31, 2024
I was deeply impressed by Fan Yanan, the front desk staff at Binhu Garden.
When checking in, she always kept a warm and friendly smile, which made people feel like spring breeze. They handled various matters efficiently and checked me in quickly, which saved me a lot of time.
Their professionalism is also admirable. They know the situation around the hotel very well, can accurately answer every question I have, and provide me with a lot of practical suggestions, making my stay in the hotel more comfortable and convenient.
Moreover, they are very attentive. Noticing that I was struggling with some luggage, they took the initiative to help me, which made me feel the real caring service.
In short, the front desk staff of this hotel added a bright color to my journey with their enthusiasm, professionalism and attentiveness.
In addition, the location of the hotel is also very good. It is next to the Binhu International Convention and Exhibition Center, with an elegant environment, new facilities and equipment, and excellent sanitation services.
Original TextTranslated by Google
Response from Property: Dear guest, hello! It is a great honor that you remember the names of our team members and affirm their work. Your recognition is a great support and encouragement to the team! I am very happy to know that you are satisfied with the overall service of this hotel. I hope we have brought you an unforgettable and pleasant time! It is our responsibility to provide guests with a safe, comfortable and clean environment; it is the goal and commitment of all our team members to provide high-quality and considerate services to every guest. I look forward to your next visit and the opportunity to invite you to experience more hotel facilities and services, so that we can bring you a more perfect experience! Thank you again for taking the time to leave feedback, and I wish you a happy work and life.
Boduozhizi
Superior Twin room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Hilton Hefei Binhu is in a very advantageous location. It not only has convenient transportation, but is also next to the Binhu International Convention and Exhibition Center, which is very convenient for business trips and exhibitions.
Wang Yu at the front desk was warm and thoughtful, and the check-in and check-out procedures were efficient and fast. Manager Bao was smiling and very friendly.
The room was spacious and bright, clean and tidy, and the bedding was soft and comfortable. At the same time, the facilities and equipment were complete, the room service responded quickly, and any needs could be quickly resolved.
In short, it is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Garden Inn Hefei Binhu New District! Thank you for your support of our hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best quality service and diversified services. You are very welcome to choose our hotel whether you are on a business trip or traveling! Sincerely look forward to your visit again, wish you a pleasant trip and smooth work!
yeskiasei
Deluxe Double room
Stayed in Aug 2024
Business travelers
55 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The front desk service is really amazing. The room was upgraded when I checked in, and they greeted me with a smile when they saw me. I could feel that they were serving with care. The hygiene of the room and the restaurant were pretty good. Wang Yuwei at the front desk also helped me solve the invoice problem when I checked out. All in all, I will choose this hotel next time I come to Hefei!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Hilton Garden Inn Hefei Binhu New District and taking the time to give us a good review. We are very honored to know that the hotel's services and facilities have brought you a satisfactory stay experience, which is also the goal we have been working hard and pursuing. Thank you again for your appreciation and love, and every staff of the hotel sincerely looks forward to meeting you next time!
BrownieYoung🎼
Superior Twin room
Stayed in Aug 2024
Business travelers
44 review
5.0/5
Outstanding
Posted on Aug 8, 2024
It is already a must-choose hotel for business trips. It has a good location and is within walking distance of the Financial Port office area. It is convenient and has relatively new facilities. The tourism popularity in Hefei during the summer is close to the recent temperature. The service is still steadily improving. I hope Hilton Garden will get better and better.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing us and leaving your recognition of the hotel! We are glad to know that you feel comfortable and satisfied with your stay. Your recognition is an important support and encouragement to us! We will continue to work hard to live up to your praise and trust. All the staff of the hotel sincerely look forward to your visit again! I wish you a pleasant journey!
Guest User
Superior Double room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
It was an extremely comfortable experience from booking to check-in. This time I booked for a business guest, and Peri at the front desk was like an angel. She helped me upgrade the room type, took care of the guests, answered all my questions, and was very efficient. The customer was very satisfied, and I am very grateful.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and leaving your recognition of the hotel! Our primary goal is to let guests enjoy a warm and comfortable environment and professional and sincere service. We have shared your comments with our staff. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Guest User
Deluxe Double room
Stayed in May 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on May 5, 2024
The room is very clean, there is a laundry room and gym, the service attitude is great, I have lived here for several days
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Garden Inn Hefei Binhu New District! Thank you for your support of our hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best quality service and diversified services. You are very welcome to choose our hotel whether you are on a business trip or traveling! Sincerely look forward to your visit again, wish you a pleasant trip and smooth work!