Hotels in Acheng Business District, Harbin

There were two staff members at the counter at the same time, whether it was the late check-in shift or the early check-out shift. They were all very smiling, friendly, and polite. Besides candy, they also provided free glasses wipes. They also offered me tea when I checked in and asked if I wanted water to go when I checked out. There was an aromatherapy device in the room, but I didn't smell anything when I turned it on. However, the room was spacious and looked clean. The counter service was also good. There was a food delivery robot when I ordered takeout. There were many restaurants within walking distance, and the lobby looked very comfortable.

The environment is alright, but the windows are huge, so it might be a bit cold in winter, probably because I'm sensitive to the cold. The heating doesn't seem that warm, but at least there's air conditioning, so it's not too cold.

The room facilities are incredibly outdated. The hotel's amenities and overall environment just don't match the price point at all. The showerhead has to be held by hand as it won't stay on its holder, and the hairdryer is useless. I was warned before that the room didn't have air conditioning, but when I called before checking in, they said it didn't have individual units but did have central AC. It turns out it *does* have it, but the control panel was taped over with black electrical tape! They advertised welcome fruit, but there wasn't any until I specifically asked. The description mentioned bathrobes, but it turns out those are only for the hot springs. As soon as I entered the room, there was an unpleasant smell... Honestly, this is the worst hotel experience I've had in the last three years, even compared to places at a slightly lower price point, no exaggeration! I didn't take any pictures as I didn't think I'd need proof, but since the platform invited me to review, I'll describe what I disliked. Oh, and the hot springs! My son was really looking forward to them, but what they call 'hot springs' is just a public bathhouse with some pools.

The hotel is located in the north of Acheng, which feels like the northern part of the city, but it's only a 10-minute drive from the south. There's both above-ground and underground parking. The underground parking is on the hotel's basement level, accessible by elevator, but you need to tell the front desk your license plate number first. Above-ground parking is in the hotel's back courtyard, so you have to walk to the front entrance. The interior is supposed to be smart, with a smart remote control. However, the shower in my room had a strong silicone smell, and the hot water wasn't very hot. Overall, it was okay. The breakfast was decent, with a good variety of options.

I must praise the service at this hotel! When we checked in with our child, the front desk proactively provided children's slippers and toiletries, which was incredibly thoughtful. The room facilities were new, the air conditioning cooled down quickly, the Wi-Fi signal was strong, and even the charging sockets were conveniently located. The housekeeping staff meticulously cleaned the room every day, even wiping the corners of the bathroom spotless, and the towels had a light, pleasant fragrance, making us feel very comfortable. They even helped us store our luggage when we checked out. The entire experience was very comfortable, and it's a treasure of a hotel I would definitely stay at again!

I was so lucky to choose this guesthouse! It was amazing – the environment was fantastic, very clean, and incredibly cozy, making it feel right at home. It was conveniently located with easy access to transportation and taxis. The host was also incredibly kind and helpful, always responsive and quick to respond. They even provided a lot of helpful information. I immediately told my friends, family, and colleagues about it and highly recommend it!

The stay was great; the room was clean and tidy, and the location was very close to the station, making it convenient for getting around. It's my first choice for travel, and I'll definitely stay here again on my next trip. I wish the hotel great success!

1. I booked 3 superior double rooms a week in advance. I checked in at about 6 pm and was told that 2 rooms were not cleaned out. I needed to wait about 10 minutes. 2. The booked three superior double rooms have one of three smaller than the other two rooms. The front desk confirmed that the hotel is divided like this, and there is no 25 meters introduced when booking. 3. Going out at 10 am, returning to the room at 3 pm and found that it had not been cleaned. I asked the front desk and said that the room I stayed in would not be cleaned until 2 pm. I had no choice but to rest. I could ask for garbage and towels.

The front desk staff were incredibly warm and attentive, making the check-in process efficient and seamless. The hotel boasts well-appointed facilities and a prime location with excellent transport links, plus a fantastic array of dining, entertainment, and shopping options right on its doorstep. Overall, my stay here was absolutely fantastic, and I wholeheartedly recommend it!

Excellent service, very friendly, patient, and thorough. They were incredibly attentive and genuine. I hope they maintain this high standard. The hotel environment was also very well-maintained. Keep up the good work!