Hotels in Harbin Sunac Land/The Sun Island, Harbin

The service at Shangri-La was, as always, consistently excellent. A special shout-out to Ma Honghong at the front desk; we arrived early with our family (including elderly members and children), and she quickly helped us arrange our room. Old Wang from the concierge team was also incredibly helpful; when we were rushing to leave, he assisted us with our luggage and even provided water. Furthermore, a big thank you to the gentleman at the front desk who handled luggage storage (and on the evening of July 6th, delivered our takeaways multiple times – I didn't catch his name). Overall, the service was truly outstanding. Our river view room also offered a fantastic view.

The room is clean. Fruits are delivered in the evening. It is very convenient to go shopping at MixC. It is close to the subway station. There is a large parking lot. The breakfast is rich in variety. The facilities are complete. The service is also great. 025 I will choose this place again when I come to Harbin for business.

Best stay ever for me! Everything from the front desk to the housekeeping was great! I arrived quite early than the usual time but was given early in.. the benefits was explained clearly when checking in. Location wise is near a huge shopping mall, other than that its also near to tourist areas. You can even arrange for free pick up service to drive you to either central street or snow world and city. They also can arrange to have the driver to wait for you at the location you dropped off. There are 2 reindeer to greet you at selected timing. Even witness one of it shredding it's antlers! There are also free coke and Sprite and local drink in their mini bar. Unlimited free flow of night food from 10pm-12 midnight, legit nice beef noodle that I had 3 bowls. There are also free drinks and other local delicious food . For breakfast although I didn't get it, it's until 1pm lol, not a typo. Never heard before any hotel we have breakfast till 1pm. I was told this is because the owner know when we visit harbin we will stay up late, if it's the usual 10am you might miss your breakfast.same for those who need to get up early and still be able to come back to eat If you book those 72 square meter room they even provide free car rental. Yes all free, just have to top up the fuel, with this benefits you would've save a lot of money. Special should out to driver wangxin(王新) he drove me to snow world and walked there, even beyond the selected timing because he knows that it will be hard to take taxi back to hotel at late timing. He was also very passionate to introduce all the major location on the way. I was really glad to have met someone like him. Definitely a 5 stars for me!

I changed several hotels in Harbin in a few days, and I like this one the most!! The room is big enough, and the Ice and Snow World is just across the road, which is so convenient. You know, after a tiring day, it’s so nice to have a hotel so close! They gave me souvenirs, which turned out to be earmuffs! Gloves! Warm baby!!! So thoughtful, it’s a lifesaver to bring them to the Ice and Snow World. You know, I didn’t bring gloves, but gloves are so important, my hands are really cold!! The interior of the hotel is also good, very atmospheric, I strongly recommend everyone to come here!!!

The hotel does very little to communicate and fully explain in detail to their guests when they check in, we did not know that the hotel was offering dinner to their to its guest on the day of our arrival, we had to ask around, and in so doing it seemed as though we where trying to get crush for a free dinner, the package we booked for had an executive lounge happy hour and light dinner, we had to prove ourselves that we had booked and paid for a package deal. The hotel really needs to improve on their service and alert their guests on what is happening in the hotel so as to avoid embarrassing and unnecessary confusion. The room was clean, but the amenities offered are not up to par. The air conditioner was not making the room cool enough. The room was hot, and the air was tight. The food was good and we were satisfied, this was the best part for my family and I, we where actually skeptical thinking that it's going to be all Chinese but surprisingly we ate more than we anticipated for. The hotel is a good hotel. Would i recommend someone to go and stay there? Yes! But they need to seriously improve on communication and overall service towards their guests, especially foreign guests who want to try out Chinese cuisines, you need to raise the bar and look for service providers who are bilingual so as to facilitate a good service. And please add more pastry recipes to your menu 😋

The room was new and clean. We booked a family room, each with a bed for our family of three. We all had a good night's rest, and the room was very quiet. The location is excellent: a two-minute walk from Metro Line 2, which goes directly to Central Avenue, the Ice and Snow World, the Harbin Polar Museum, and the train station. Transfers are available to the 731 Site and Harbin Institute of Technology. It's incredibly convenient, and there's no need for taxis. Also, the quality of the toothbrush could be improved, as brushing can cause tooth lint. Because it's newly renovated, the elevator lobby isn't completely finished, so the room still has a slight odor.

Very spacious room, clean and neat Staff are all very helpful and attentive Location wise, it can be good and bad... It is easily access to Sun Island and city center either by MRT or DiDi... The only downside is that there are not many eateries nearby so most of the time we are ordering food delivery to the hotel

This stay was a great experience! As soon as I entered the room, I was greeted by a sense of cleanliness and warmth. The facilities were brand new and complete, and the quality was evident in every detail. The front desk was quick to handle the matter, and the room type was upgraded. The breakfast was rich and varied, and the restaurant service was super considerate. It was so comfortable to stay here, I will definitely stay here next time I come here

The best experiences we had in Harbin was Crowne Plaza Hotel. Besides overall excellent experiences, they gave us free ski pass for my whole family. They have staff courteou, pleasant and professional. The checking in and out was smooth. English speaking staff were there round the clock. I recommend Crowne Plaza Hotel.

The room is clean and tidy. For the price, I thought it wouldn't be very big, but it is surprisingly spacious. The room facilities are complete and modern. The location is also very convenient, especially close to Metro Line 2. We hardly took taxis when we went out. Great! Next time I come here to play, I will definitely choose Orange Hotel!