Sheraton Hanoi Hotel Reviews

Response from Property: Dear Eon Jui,Thank you for your feedback about our hotel's location and your overall satisfaction with your stay. We appreciate your kind words about our staff and their helpfulness.Regarding the availability of local food options in the neighborhood, we apologize if there was any inconvenience. While the immediate surroundings may not have a wide variety of local food establishments, we do have a number of international and local food stores in the neighborhood.Our concierge team is well-equipped to provide recommendations and assist guests in finding local dining experiences that suit their preferences. They can guide you to nearby food options that offer a mix of international and local cuisines, ensuring you have a diverse range of choices to explore during your stay.Thank you for bringing this to our attention, and we appreciate your understanding. We're glad to hear that you were overall satisfied with your experience at our hotel. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay in the future.Best regards,The Hotel Management

Response from Property: Dear Alexlimdx,Thank you for your positive feedback about our hotel's location. We're glad to hear that you found our hotel to be conveniently located, just a 10-minute drive from the main tourist attractions. We strive to provide our guests with easy access to popular sites while offering a peaceful and quiet environment to relax and unwind.Our location in a tranquil area allows our guests to escape the hustle and bustle of the city while still being within reach of the major attractions. We understand the importance of providing a serene atmosphere for our guests to enjoy their stay.We appreciate your feedback and are delighted that our location met your needs. Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another pleasant stay.Best regards,The Hotel Management

Response from Property: Dear beloved guest,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.

Response from Property: Dear guest,Thank you for visiting us at Sheraton Hanoi Hotel. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Sheraton one you will remember forever. Thank you and welcome you back in the near future!

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced.We regret that the condition of the facilities did not meet your expectations and that the family room arrangement made you feel unsafe. Your comfort and security are our top priorities, and we appreciate your request for a room change.We also apologize for the cleanliness issues you encountered in your new room and for any confusion regarding the pre-authorization on your account. We understand how frustrating this can be, and we are committed to improving our processes to prevent such occurrences in the future.Your comments are invaluable in helping us enhance our services. We hope you will consider giving us another chance to provide you with a better experience.Thank you once again for your feedback.Best regards,The Hotel Management

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about our location by West Lake and the pleasant surroundings.We apologize for the smell you in your room. Your comfort is important to us, and we will address these concerns with our maintenance team to ensure a better experience for future guests.Regarding the breakfast variety, we are continually working to enhance our offerings and will take your suggestions into consideration.Thank you for your valuable insights, and we hope you will give us another opportunity to provide you with an improved experience in the future.Best regards,The Hotel Management

Response from Property: Dear IkazhangThank you for sharing your feedback about our hotel. We appreciate your comments about the pleasant surrounding environment of West Lake and the satisfactory breakfast.We apologize if some aspects of our facilities did not meet your expectations. We understand your concerns about the age of certain facilities and their value relative to the price. Your feedback will be taken into consideration as we continually evaluate and improve our offerings.Regarding the gym and swimming pool, we apologize for any inconvenience caused by the need to access them through the fourth-floor corridor bridge in the annex building. Our hotel takes pride in its distinctive architectural design and the thoughtfully designed landscape. The bridge connecting the main building to the annex building provides guests with an opportunity to appreciate the hotel's aesthetic and enjoy the surrounding views.We also appreciate your feedback regarding the safety concern related to the open-air swimming pool and garden area. We appreciate your vigilance and take the safety and security of our guests very seriously.We want to assure you that we have security measures in place to maintain a safe environment for our guests. There is always a security guard stationed at the entrance to monitor and control access to the swimming pool and garden area. Their presence helps to ensure that only authorized individuals can enter the premises, minimizing any potential safety hazards.Thank you for bringing this to our attention, and we value your feedback as it helps us maintain the highest standards of safety and security for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,The Hotel Management