Sheraton Hanoi Hotel Reviews

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and will strive to craft more memorable experiences for you on your next journey with us!Best regards,The Hotel Management

Response from Property: Dear Eon Jui,Thank you for your feedback about our hotel's location and your overall satisfaction with your stay. We appreciate your kind words about our staff and their helpfulness.Regarding the availability of local food options in the neighborhood, we apologize if there was any inconvenience. While the immediate surroundings may not have a wide variety of local food establishments, we do have a number of international and local food stores in the neighborhood.Our concierge team is well-equipped to provide recommendations and assist guests in finding local dining experiences that suit their preferences. They can guide you to nearby food options that offer a mix of international and local cuisines, ensuring you have a diverse range of choices to explore during your stay.Thank you for bringing this to our attention, and we appreciate your understanding. We're glad to hear that you were overall satisfied with your experience at our hotel. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay in the future.Best regards,The Hotel Management

Response from Property: Dear Alexlimdx,Thank you for your positive feedback about our hotel's location. We're glad to hear that you found our hotel to be conveniently located, just a 10-minute drive from the main tourist attractions. We strive to provide our guests with easy access to popular sites while offering a peaceful and quiet environment to relax and unwind.Our location in a tranquil area allows our guests to escape the hustle and bustle of the city while still being within reach of the major attractions. We understand the importance of providing a serene atmosphere for our guests to enjoy their stay.We appreciate your feedback and are delighted that our location met your needs. Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another pleasant stay.Best regards,The Hotel Management

Response from Property: Dear Li, Thank you for your feedback about your recent stay at our hotel. We are delighted to hear that you had a very comfortable stay and that you are looking forward to returning in the future. Your satisfaction is our top priority, and we are pleased to have met your expectations. If there is anything specific you would like us to consider or any suggestions you may have to make your next stay even better, please feel free to let us know. We value your input and always strive to exceed your expectations. Warm regards, The Hotel Management

Response from Property: Dear Guest,Thank you for your feedback regarding the pricing at our hotel. We appreciate your perspective on the relative pricing compared to domestic options.As an international brand, we strive to provide a premium experience with high-quality services and amenities. Our pricing is influenced by various factors, including the cost of maintaining our standards, international standards of hospitality, and the global positioning of our brand. We aim to offer value for the level of service and experience we provide.That being said, we understand that pricing preferences can vary among guests. We continuously review and assess our pricing structure to ensure that it aligns with market trends and remains competitive. We also offer various promotions and packages to cater to different budgets.We value your feedback and take it into consideration as we strive to meet the expectations of our guests. If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your support and hope to have the opportunity to welcome you back in the future.Best regards,The Hotel Management

Response from Property: Dear beloved guest,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.

Response from Property: Dear guest,We hope that you enjoyed the panoramic views of West Lake at Sheraton Hanoi Hotel. Thank you for your reviews and we look forward to your visit again soon! Regards, The Hotel Management

Response from Property: Dear valued Guest, Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel. We really appreciate your sincere feedback and look forward to welcoming you again!

Response from Property: Dear guest, Thank you for visiting us at Sheraton Hanoi Hotel. We hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Sheraton one you will remember forever. Thank you and hope to serving you again soon! Regards, The Hotel Management

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and will strive to craft more memorable experiences for you on your next journey with us! Regarding the renovation, we will try our best to minimize the noise, and we look forward to welcoming you back to enjoy a refreshed experience once the renovations are completed.Best regards,The Hotel Management