Capella Hanoi Reviews

Perfectly located and beautifully finished hotel in the centre of the French Quarter.  Attention to detail at every turn inside the hotel and the room.  But best of all is the service, immediately from when you arrive.  We will be back again, as one night was just too short to appreciate it properly!

We love the Junior Suite. The bathroom is amazing!! The restaurants are also worth trying!!

Excellent service. Nice rooms.

Super

Nice stay

Everything was perfect, please check the ceiling at the pool area, it seems a bit moldy, but otherwise it was impeccable. The bed making service at night was very thoughtful, and the education and training of Capella Hotel is very solid.

The hotel service is very meticulous, and the meticulous service begins from the moment you step into the hotel. The Living Room offers soft drinks and snacks throughout the day. A dim sum cart is available during afternoon tea time, where you can choose from a very exquisite dim sum. During the HH period in the evening, there are live performances, alcoholic beverages, and snacks to go with the drinks. All service staff are very enthusiastic and are always willing to care about guests' needs and provide assistance. After we checked out, they helped us move our luggage to our next hotel, the Sofitel Legend Hotel. After breakfast, we went to visit the swimming pool, which was not in use at that time. The service staff also took us to visit the facilities on the entire floor. The design of the 2 SPA rooms is very brilliant. You can try them if you have the chance. Beautiful hotel and meticulous service, it is a hotel that you will want to visit again and stay a few more days.

The second Capella I stayed at, Capella Hanoi has a unique cultural presentation, I really appreciate it! The environment and service are first-class, especially the service. I was still warmly entertained after checking out, I was very touched!

This time I stayed with my mother and sister. The hotel was great! Everything was beautiful and it felt like we were inside a museum. The afternoon tea was also delicious. Above all, the staff were all very kind and friendly. They provided excellent service and tried to meet our requests as much as possible. Hotel staff member Sang carefully gave us recommendations for restaurants, and even booked a taxi for us. We were very comforted by his hospitality. We will definitely stay at Capella again when we travel to Hanoi. Thank you very much.

I stayed at the Sofitel opposite a few days ago. Compared with the hardware, it is indeed good. After all, the price is there, but the service is like the salesgirls in luxury stores. Those who know will understand. Similarly, the facilities of the Sofitel opposite may be a little older, but the service is very good. The one star service 🌟 is for the front desk at check-in. Breakfast is made to order, which is good.

Environment: Very pleasantly surprised! The hotel is very beautifully designed, with different themes on each floor. The smell is delicious as soon as you get out of the elevator. I really like the smell.

The room is spacious and luxurious. The details are full of ingenuity. The service is thoughtful and enthusiastic. The breakfast is delicious and rich. Free afternoon tea and happy hour drink are also provided. The experience is perfect and super value

It was my first time traveling to Vietnam. There were many things I was not used to. The most gratifying thing was that I stayed at Capella. The theme concept runs through every detail. Good design is pleasing to the eye. It was also nice to be in a daze in the hotel every day. It was indeed a bit noisy, but the service and design made me turn a blind eye.

The best hotel I've ever stayed in, the service was excellent, the decoration was beautiful, and all the details were worthy of praise!