Grande Collection Hotel & Spa

Grande Collection Hotel & Spa Reviews

Grande Collection Hotel & Spa

46 - 48 Bat Su Street, Quan Hoan Kiem, Hanoi, VietnamSee Hotel Details
Grande Collection Hotel & Spa
Grande Collection Hotel & SpaGrande Collection Hotel & SpaGrande Collection Hotel & Spa
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1 night

Guest Reviews

8.3/10
Very Good
53 review
Verified reviews
Location8.8
Amenities8.1
Service8.4
Cleanliness8.1
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All reviews(53)
Positive reviews(21)
Reviews with photos/video(6)
Great service(11)
Great location(10)
Awesome stay(9)
Convenient location(6)
Negative reviews(3)
oneyuesha
Family Triple Room
Stayed in Feb 2025
Traveling with friends
5 review
8.0/10
Very Good
Posted on Mar 15, 2025
The hotel is located in the quieter side. The location is good and there are a lot of convenience stores around the area. A lot of food choices and Michelin stars restaurant as well. The hotel have free breakfast (but did not avail of this during my stay) and have elevator which is very useful. The bed is quite comfortable. The toilet is a decent toilet, have everything needed. We arrived the room for 3 pax - the space is quite cramp but expected since most of the rooms in the Old Quarters are of small size.
Hiji
Deluxe Double Room
Stayed in May 2024
Couple
2 review
10/10
Outstanding
Posted on Jun 24, 2024
Nice place to stay near the heart of hanoi with really good spa service!
Muhammad Ro
Family Quadruple Room (Window)
Stayed in Aug 2023
Family
4 review
10/10
Outstanding
Posted on Oct 2, 2023
1. The room, toilet, lobby all clean and comfortable. Bed was awesome just at par like 5 star hotel. Need to take 3 steps to go to lift/elevator. Staffs will help to send your bag to room. Toilet very spacious, maybe can fit 5 people in shower.hot water and AC worked well. 2.Friendly Staffs/concierge/receptionist always around to help. 3.Breakfast has heavy menu- fried rice/noodles, pho, eggs cooked to order, fresh fruits, fresh juices, coffee, tea, fresh bread and salads. All are great and fullfilling. Note: maybe hotel can improve by labelling the cooked food with ingredients. 4.Receptionist can help to book any tour/ transport too. 5. Circle K(convenient mart) is nearby.Massage shop, tour/travel office around the hotel. To tourist- Just note that the whole Old Quarter Hanoi road is busy with motobikes, sidewalks narrow and filled with parked vehicles, are not disabled/stroller friendly.it is what it is. If has mobility issues, best is to have a transport to see around Old Quarter.
Guest User
Junior Suite with City View
Stayed in Nov 2023
Couple
4 review
10/10
Outstanding
Posted on Dec 22, 2023
Great stay at Grande Collection Hotel & Spa! The hotel is on a quieter street but still close to all of the restaurants and activities you may want to do in Hanoi. Staff was incredibly kind and helpful, recommending places to eat when we asked.
WB2021
Deluxe Twin Room
Stayed in Apr 2023
Family
19 review
9.0/10
Great
Posted on May 23, 2023
A great value for money hotel. A great location in the Old Quarter. Rooms are on the smaller side and don't feature windows but everything was sufficient and was quite enjoyable. I think the location was unbeatable and breakfast was included!
Guest User
Deluxe Double Room
Stayed in Jun 2023
Family
18 review
9.0/10
Great
Posted on Jul 12, 2023
Our first time in Hanoi. Upon check in, we were well received by receptionist, Linh and a very friendly bellboy. Husband requested for an upgrade and Linh accommodated our requests. The hotel close to everything, guests will definitely spoiled for choices. The breakfast was alright, nothing fantastic but good enough to fill your stomach if you are not a choosy person. They do run out of croissants very fast. However, I just want to highlight that the wifi connection was really poor. It will get disconnected frequently. Will definitely recommend Grand Collection Hotel to families, couple and solo travelers.
Anonymous User
Deluxe Double Room
Stayed in Jun 2023
Traveling with friends
3 review
10/10
Outstanding
Posted on Jul 11, 2023
Loved this place! Breakfast buffet was also good, plentiful options.
JasimTravel2024
Family Quadruple Room (Window)
Stayed in Sep 2023
Family
6 review
6.0/10
Posted on Oct 5, 2023
Nice location but service can be improved.
Guest User
Family Triple Room with City View
Stayed in Nov 2022
Family
4 review
9.0/10
Great
Posted on Jan 4, 2023
Conveniently located! Able to reach attractions within walking distance with lots of yummy eateries nearby. The room and toilet were clean. David, the hotel manager was also very helpful in directing us places of interest and made sure our stay was a smooth one. Stella, the receptionist was very cheerful and helped us with our baggage during checkout!:) Overall, a very delightful stay!
Anonymous User
Deluxe Double Room
Stayed in Nov 2022
Couple
19 review
4.0/10
Posted on Dec 12, 2022
Could be better for this price. Very small room without Window. Location near the road.
Guest User
Junior Suite with City View
Stayed in May 2024
Family
17 review
4.0/10
Posted on Jun 21, 2024
真的不建議入住!! 首先入到房有陣臭味,開冷氣後臭味更大,打去前台投訴,職員剛進來不夠半秒就表示有臭味,鼻子那來的靈敏?佢地表示明天會有人維修,走後噴了一些空氣清新濟就走了。第二天晚上返到酒店時,問題還是無改善,只留有空氣清新濟味道,無改善,我們都算了。之後到了第三日早上就發現冷氣機滴水,通知了職員,因為對我們不太影響,所以就算了。到第三晚就發現沖涼水,馬桶水水壓已減弱,已經心之不渺,但都仲有水就算啦。 到最後一個晚上,已經遊覽到好疲倦,本來想沖涼後收執行李,但一打開花灑發現完全無水,連沖廁水及洗手的水都沒有!!! 實在太震驚,向前台職員了解,他們一副慢不經心態度處理事情。職員告知昨晚爆水喉早上已維修但沒料到晚上會沒有供水。 職員說換到一間有水供應的房間,換了房後都是沒有任何供水!!職員亦告知當晚不能確保能夠維修,建議到旗下另一間酒店。此事情擾攘了兩小時,到晚上11點多才到旗下的姊妹酒店,入到去完全無職員來接待,連門都不幫手開門,還要要求我們出示護照才可入住,本來以為所有事都完,可以安心沖涼,睡覺!! 到了深夜3點多,冷氣機突然壞掉,打電話去前台,他們裝著去修理冷氣,到最後我以翻譯軟件聽到他們用越南文說早已知冷氣有問題,但都仲安排此房間,我連罵他們的氣力也不用了,只要求他們給我風扇,過完這晚就算了,明天早上向當值經理說明一切,他也盡力擺一副同情的臉孔,人生第一次去越南,也第一次碰到如此奇怪的酒店,感覺上我們付費給酒店入住,還要不斷幫酒店尋找問題和錯處。就連我們經歷無水,換酒店及壞冷氣的情況下,酒店亦沒有作出賠償方案!! 此酒店真係給我們一個(難忘)的旅程。 *不能放影片,只能放照片
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Guest User
Deluxe Double Room
Stayed in Sep 2024
Solo traveler
3 review
6.5/10
Posted on Oct 31, 2024
The room was small but functional. However, you can hear all the noises day or night and it is unpleasant. There is no window in the room….
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Vola Hung
Deluxe Twin Room
Stayed in Sep 2023
Family
2 review
9.5/10
Amazing
Posted on Oct 11, 2023
The location is good. There is a supermarket diagonally across the corner, which is very convenient. It is also very close to the train street. You can do laundry and pick up and drop off from the airport. You can also go shopping in many places on foot. It's pretty good.
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Zuomiaoyouwang
Family Quadruple Room (Window)
Stayed in Jan 2024
Family
23 review
10/10
Outstanding
Posted on Feb 21, 2024
A family of three stayed here for a week. Let me talk about the good places first. The hotel is in a good location. In the old city, you can basically walk to the scenic spots around Hoan Kiem Lake and some famous restaurants and cafes. It is very convenient to go out for a meal. This is also my reason. The main reason for booking this hotel is that the hotel staff are very warm and polite, and the room is cleaned in a timely manner. The twin room I booked has two large beds, which is very suitable for families. The disadvantages of the hotel facilities are a bit old. The elevator only goes to the sixth floor. Twin rooms On the seventh floor, it is inconvenient to climb one floor to carry luggage. The room only provides shampoo and conditioner. There is no shower gel, which I don't understand. The shampoo is not easy to use. There are no disposable slippers and only plastic toe clips are provided. Slippers, we were worried about hygiene. In the end, we spent our own money to buy shampoo, shower gel, and slippers from the supermarket. The hotel breakfast was relatively simple and there were no choices, and the dishes basically did not change every day. We went late for breakfast at 9:30, and many dishes and breads were missing. The hotel didn't make up for it. It could only say that it was enough to eat. Finally, it was reminded that water and drinks in the small refrigerator in the room were charged, but there was no charge sign in the room, and they didn't remind us when we checked in. We didn't know until we checked out. There is a fee. Generally speaking, it is the standard of domestic express hotels. I don't recommend it for more than 500 yuan a night during the Spring Festival.
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Igarashi
Family Quadruple Room (Window)
Stayed in Nov 2023
Family
14 review
8.0/10
Very Good
Posted on Dec 24, 2023
I don't have any complaints, so I think it's suitable when you need a short stay. However, is there a limit to the amount of hot water that can be used? So be careful.
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