JW Marriott Hotel Hanoi

JW Marriott Hotel Hanoi Reviews

JW Marriott Hotel Hanoi

No 8 Do Duc Duc Road ME Tri, Từ Liêm, Quan Nam Tu Liem, Hanoi, VietnamSee Hotel Details
JW Marriott Hotel Hanoi
JW Marriott Hotel HanoiJW Marriott Hotel HanoiJW Marriott Hotel Hanoi
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

8.9/10
Very Good
259 review
Verified reviews
Location9.0
Amenities8.9
Service9.0
Cleanliness8.8
Filter by:
Sort by:
All reviews(259)
Positive reviews(255)
Reviews with photos/video(83)
Friendly staff(52)
Awesome stay(44)
Awesome rooms(25)
Delicious breakfast(24)
Classy environment(12)
Great location(10)
Strange smell in room(7)
Loved the view(4)
Negative reviews(4)
Asun
Executive King Room With Lake View, Balcony
Stayed in Mar 2025
Couples
23 review
6.5/10
Posted on May 4, 2025
A typical business hotel, service is quite good but facilities are joust acceptable
VickyHa
King Room With Lake View
Stayed in Sep 2024
Business travelers
6 review
9.5/10
Amazing
Posted on Oct 19, 2024
Value for money. Good loation, excellent customer service!
Guest User
Executive King Room With Lake View
Stayed in Dec 2024
Family
23 review
10.0/10
Outstanding
Posted on Jan 27, 2025
The hotel and staff was fabulous… I never feel that I am staying in hotel I have been to many countries hotel but this kind of hospitality I have never seen .
Response from Property: Xin chào,Thank you for your kind words. We are so glad to hear that our associates were able to make your experience with us a memorable one and that you enjoyed all the service we offer. Your feedback has been shared with the whole hotel team as a way of celebrating our commitment to providing the highest level of hospitality. Look forward to welcoming you back soon. Sincerely,Hien PhanMarketing & Communication Team
Carel CN
2 Double Room with City View
Stayed in Oct 2024
Business travelers
24 review
10.0/10
Outstanding
Posted on Nov 28, 2024
nice hotel
Wanderbarbie
King Room With City View
Stayed in Apr 2024
Couples
12 review
6.0/10
Posted on May 24, 2024
The hotel room is kinda old, and it’s quite disappointing, the hair blower is still those kind of really old fashioned one you have to press and blow. When we first got in the room, it has that kind of awful smell that’s really dusty, and even for the bedsheets it’s super dusty, we got nose allergy instantly. The housekeeping service is kinda bad, they don’t refill enough for the stuff and don’t clean well. But their reception is really nice and we ate at their restaurant their service is super nice as well the food is so so.
Response from Property: Dear Wanderbarbie,We take customer satisfaction seriously and are glad to hear from you.First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We have shared your feedback with the leadership team to ensure the necessary plans and guidelines are in place and reviewed to prevent the inconvenience from occurring in the future.We hope to see you soon. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,My PhamQuality Manager
Guest User
2 Double Room with City View
Stayed in Jul 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Aug 22, 2024
Excellent Excellent Excellent!!!
6/10
Chun Man
King Room With City View
Stayed in Dec 2024
Business travelers
2 review
9.5/10
Amazing
Posted on Jan 12, 2025
Nice hotel and service. Breakfast is good. Spa service is good.
Response from Property: Xin chào Chun Man,It is amazing hearing your great compliments for our service, and we appreciate your time to share.Looking forward to your next trip to Hanoi for another memorable experience at JW Marriott Hanoi.Sincerely,Hien PhanMarketing & Communication Team
Anonymous User
Executive King Room With Lake View, Balcony
Stayed in Feb 2024
Business travelers
24 review
10.0/10
Outstanding
Posted on May 26, 2024
Great hotel location! Pleasant and clean hotel to stay for all travellers
Guest User
Executive King Room With Lake View
Stayed in Oct 2024
Business travelers
20 review
10.0/10
Outstanding
Posted on Nov 23, 2024
Very good hotel. Good location. Food is good staff is good. Enjoy
Response from Property: Xin chào,It is very pleasing hearing you had an enjoyable stay at JW Marriott Hanoi and your compliments for our hotel excellent service encourage our entire team so much in keeping delivering JW Marriot Brand services. Thank you so much for your great review and look forward to serving you again soon in the not far distance future!Sincerely,Hien PhanMarketing & Communication Team
Rachel Lim 21
King Room With City View
Stayed in Jul 2024
Business travelers
4 review
10.0/10
Outstanding
Posted on Aug 19, 2024
Everything is good. Especially the services. Really enjoy to stay here. Will come again.
Guest User
Executive 2 Double Room with City View
Stayed in Sep 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Oct 11, 2024
Very good very nice thank you.... Wish to visit again thank you
Anonymous User
King Room With City View
Stayed in Feb 2025
Business travelers
7 review
10.0/10
Outstanding
Posted on Mar 11, 2025
Nice and clean. Staffs are helpful!
WING NIN PERCY
Executive King Room With City View
Stayed in Mar 2025
Business travelers
21 review
8.0/10
Very Good
Posted on Apr 4, 2025
Good and comfortable
Guest User
Executive 2 Double Room with Lake View
Stayed in Feb 2025
Business travelers
1 review
9.5/10
Amazing
Posted on Apr 3, 2025
Excellent Service!
PatsyCH
2 Double Room with Lake view
Stayed in Feb 2024
Business travelers
236 review
10.0/10
Outstanding
Posted on Mar 15, 2024
Very convenient location, good hotel with helpful staff , nice room.