JW Marriott Hotel Hanoi

JW Marriott Hotel Hanoi Reviews

JW Marriott Hotel Hanoi

No 8 Do Duc Duc Road, Tu Liem Ward, Quan Nam Tu Liem, Hanoi, VietnamSee Hotel Details
JW Marriott Hotel Hanoi
JW Marriott Hotel HanoiJW Marriott Hotel HanoiJW Marriott Hotel Hanoi
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1 night

Guest Reviews

9.2/10
Great
296 review
Verified reviews
Location9.2
Amenities9.2
Service9.3
Cleanliness9.2
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All reviews(296)
Positive reviews(292)
Reviews with photos/video(89)
Great service(61)
Delicious breakfast(30)
Classy environment(17)
Perfect for business trips(13)
Large rooms(10)
Clean pool(8)
Great swimming pool(8)
Strange smell in room(7)
Negative reviews(4)
PaulChanLK
Deluxe King, Guest Room, 1 King Bed
Stayed in Jul 2025
Business traveler
8 review
10/10
Outstanding
Posted on Sep 1, 2025
Check in Staff was very helpful and ensure all my needs are met. Gym and Sauna facilities are fantastic Good spread of Breakfast. After breakfast, i skipped lunch and dinner.
Fabinn
Deluxe Double Lake View, Guest Room, 2 Double Beds
Stayed in Jun 2025
Family
39 review
9.5/10
Amazing
Posted on Jul 23, 2025
Friendly staff and attentive service. High quality food and beverage options. Highly recommend the spa!
Asun
Executive King Lake, Balcony, Executive Lounge Access
Stayed in Mar 2025
Couple
22 review
6.5/10
Posted on May 4, 2025
A typical business hotel, service is quite good but facilities are joust acceptable
VickyHa
Deluxe King Lake View, Guest Room, 1 King Bed
Stayed in Sep 2024
Business traveler
6 review
9.5/10
Amazing
Posted on Oct 19, 2024
Value for money. Good loation, excellent customer service!
Guest User
Executive King Lake, Executive Lounge Access
Stayed in Dec 2024
Family
23 review
10/10
Outstanding
Posted on Jan 27, 2025
The hotel and staff was fabulous… I never feel that I am staying in hotel I have been to many countries hotel but this kind of hospitality I have never seen .
Response from Property: Xin chào,Thank you for your kind words. We are so glad to hear that our associates were able to make your experience with us a memorable one and that you enjoyed all the service we offer. Your feedback has been shared with the whole hotel team as a way of celebrating our commitment to providing the highest level of hospitality. Look forward to welcoming you back soon. Sincerely,Hien PhanMarketing & Communication Team
Carel CN
Deluxe Double, Guest Room, 2 Double Beds
Stayed in Oct 2024
Business traveler
35 review
10/10
Outstanding
Posted on Nov 28, 2024
nice hotel
Wanderbarbie
Deluxe King, Guest Room, 1 King Bed
Stayed in Apr 2024
Couple
14 review
6.0/10
Posted on May 24, 2024
The hotel room is kinda old, and it’s quite disappointing, the hair blower is still those kind of really old fashioned one you have to press and blow. When we first got in the room, it has that kind of awful smell that’s really dusty, and even for the bedsheets it’s super dusty, we got nose allergy instantly. The housekeeping service is kinda bad, they don’t refill enough for the stuff and don’t clean well. But their reception is really nice and we ate at their restaurant their service is super nice as well the food is so so.
Response from Property: Dear Wanderbarbie,We take customer satisfaction seriously and are glad to hear from you.First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We have shared your feedback with the leadership team to ensure the necessary plans and guidelines are in place and reviewed to prevent the inconvenience from occurring in the future.We hope to see you soon. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,My PhamQuality Manager
Guest User
Deluxe Double, Guest Room, 2 Double Beds
Stayed in Jul 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Aug 22, 2024
Excellent Excellent Excellent!!!
6/10
cilbogi
Deluxe King Lake View, Guest Room, 1 King Bed
Stayed in May 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jul 1, 2025
Wonderful stay! Exellent Breakfast.
Response from Property: Xin chào cilbogi,Thank you for your kind words.We are so glad to know that you enjoyed all the service and cuisine that we had offered. Look forward to welcoming you back soon.Sincerely,Hien PhanMarketing & Communication Team
Chun Man
Deluxe King, Guest Room, 1 King Bed
Stayed in Dec 2024
Business traveler
2 review
9.5/10
Amazing
Posted on Jan 12, 2025
Nice hotel and service. Breakfast is good. Spa service is good.
Response from Property: Xin chào Chun Man,It is amazing hearing your great compliments for our service, and we appreciate your time to share.Looking forward to your next trip to Hanoi for another memorable experience at JW Marriott Hanoi.Sincerely,Hien PhanMarketing & Communication Team
Anonymous User
Executive King Lake, Balcony, Executive Lounge Access
Stayed in Feb 2024
Business traveler
24 review
10/10
Outstanding
Posted on May 26, 2024
Great hotel location! Pleasant and clean hotel to stay for all travellers
Guest User
Executive King Lake, Executive Lounge Access
Stayed in Oct 2024
Business traveler
28 review
10/10
Outstanding
Posted on Nov 23, 2024
Very good hotel. Good location. Food is good staff is good. Enjoy
Response from Property: Xin chào,It is very pleasing hearing you had an enjoyable stay at JW Marriott Hanoi and your compliments for our hotel excellent service encourage our entire team so much in keeping delivering JW Marriot Brand services. Thank you so much for your great review and look forward to serving you again soon in the not far distance future!Sincerely,Hien PhanMarketing & Communication Team
Rachel Lim 21
Deluxe King, Guest Room, 1 King Bed
Stayed in Jul 2024
Business traveler
4 review
10/10
Outstanding
Posted on Aug 19, 2024
Everything is good. Especially the services. Really enjoy to stay here. Will come again.
Guest User
Executive Double Room, Executive Lounge Access
Stayed in Sep 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Oct 11, 2024
Very good very nice thank you.... Wish to visit again thank you
Anonymous User
Deluxe King, Guest Room, 1 King Bed
Stayed in Feb 2025
Business traveler
7 review
10/10
Outstanding
Posted on Mar 11, 2025
Nice and clean. Staffs are helpful!