Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.2
Amenities6.1
Service5.7
Cleanliness6.7
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All reviews(11)
Positive reviews(9)
Reviews with photos/video(1)
Negative reviews(2)
Filippo85
Deluxe Balcony Double Room
Stayed in Nov 2024
Couple
20 review
3.0/10
Posted on Jan 3, 2025
Room 301 stinks terribly from the bathroom drain. The owner sent someone on the second day to supposedly fix it but the smell stayed. We didn't leave because we were too tired. They know about the issue because there were 2 air fresheners near the drain and an air purifier.
Also, general cleanliness could be improved. The location sent my email contained a wrong link to Google Maps so we had to walk 1.2 km to reach the hotel. WiFi was spotty until we connected to the neighbor's network. The mattress had a hard area in the center, like a frame. The balcony looks over an ugly building just 2m away. I wouldn't stay there again.
Response from Property: We sincerely apologize that your experience did not meet your expectations. Regarding the bathroom odor, we took immediate action after your report, and both the previous and subsequent guests did not have any complaints about this issue. However, we regret that it affected your stay.As for the directions, we provide a detailed email with written instructions along with a Drive link containing a guide with images to help guests locate the property more easily. We do not include any Google Maps link in our emails. Unfortunately, we cannot take responsibility for any difficulty you encountered in finding the hotel.Regarding WiFi, our four-story house has two separate WiFi networks, and all relevant information is clearly provided in the guide file. We are sorry if you had trouble connecting, and we would have been happy to assist if notified during your stay.Additionally, we have taken steps to improve the overall cleanliness of the entire property to ensure a better experience for future guests.We appreciate your feedback and will continue working to enhance our services. We regret that your experience was not as expected and hope you have better stays in the future.
Guest User
Standard Double Room
Stayed in Mar 2025
Other
7 review
6.5/10
Posted on May 5, 2025
The location is good, just a short walk away
It was a first floor room, but it felt a bit stuffy
It was a TV that played YouTube
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Guest User
Superior Double Room
Stayed in Mar 2025
Solo traveler
1 review
7.0/10
Posted on Apr 7, 2025
The location is good from Hanoi station and the staff were quick to respond even though they were far away.
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Response from Property: Thank you so much for your feedback!
돼지상수
Deluxe Balcony Double Room
Stayed in Mar 2025
Solo traveler
15 review
6.0/10
Posted on Apr 3, 2025
The location is not bad. It is cheaper than the surrounding accommodations, so I recommend it to those who want to save on travel expenses.
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Response from Property: thank you!
Guest User
Deluxe Balcony Double Room
Stayed in Dec 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 19, 2025
In this price range, you should definitely look at the location and cost-effectiveness, and it's 100 points.
You can walk around Hoan Kiem, and there's Circle K right in front of the accommodation, and if you walk a little further, there's the night market and train tracks where Yoo Jae-suk and Hwang Jung-min eat Hanoi travel story Bun Cha.
Convenience-wise, there's a washing machine and a dryer that works together, and it's free, so I did all my laundry.
The accommodation was much better than the pictures, and the host speaks Korean well..? She makes recommendations and helps you in Korean diligently. At first, I thought it was a translator, but it was so natural that I asked her and she said she studied multiple languages herself and knows how to speak them..
If there's a problem, she'll step up and help you, recommend good restaurants, and she's kind. Above all, it makes you feel very comfortable in a foreign country, and if something happens, she even helps you in Korean, giving you psychological stability.. She really works hard, so I hope she succeeds. I don't know why the people below gave her a low rating..
It seems really good.. Host, I hope you succeed. I don't know if you remember me, but I will definitely book again next time I visit Hanoi.
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Response from Property: Thank you so so much!!!!
Guest User
Superior Double Room
Stayed in Nov 2024
Business traveler
5 review
7.5/10
Posted on Dec 31, 2024
I thought there was a window, but I didn't expect there was one. The public area in the room is quite good, with a kitchen, refrigerator, etc.
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Response from Property: I sincerely regret the misunderstanding. I was certain that the room information clearly stated that the room has no window to ensure a better booking experience for future guests. Thank you for leaving a review for our accommodation. Wishing you all the best!
Guest User
Standard Double Room
Stayed in Nov 2024
Solo traveler
8 review
6.0/10
Posted on Feb 11, 2025
The location of the hotel is a bit hard to find, the room is cheap, you get what you pay for
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Response from Property: Thank you so much for your feedback!
박희욱
Superior Double Room
Stayed in Nov 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Dec 21, 2024
Check-in time was late due to cleaning.
Original TextTranslated by Google
Response from Property: Sorry for the delay in cleaning, which caused your late check-in. There was an unexpected issue that day, and unfortunately, it led to your wait. We truly appreciate your understanding, and your feedback means a lot to us as we strive to improve and provide better service. Thank you, and we wish you all the best!