Yinyue Hotel (Xihu Hefang Street)

Yinyue Hotel (Xihu Hefang Street) Reviews

Yinyue Hotel (Xihu Hefang Street)

No.326 Jiangcheng Road, Shangcheng District, Hangzhou, Zhejiang, ChinaSee Hotel Details
Yinyue Hotel (Xihu Hefang Street)
Yinyue Hotel (Xihu Hefang Street)Yinyue Hotel (Xihu Hefang Street)Yinyue Hotel (Xihu Hefang Street)
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Guest Reviews

8.4/10
293 review
Verified reviews
Location8.2
Amenities8.2
Service8.7
Cleanliness8.4
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All reviews(293)
Positive reviews(269)
Reviews with photos/video(45)
Easy to get around(36)
Convenient location(30)
Great value for money(27)
Close to metro(20)
Classy environment(17)
Average sound insulation(13)
Friendly front desk staff(13)
Would stay again(3)
Negative reviews(24)
Guest User
Featured Double Room (Without window)
Stayed in Feb 2024
Solo traveler
6 review
6.0/10
Posted on Apr 1, 2024
The location is near metro station but there are few restaurants. Apart from it, smoking is allowed at the corridor which made my belongings and my room having bad smell. In addition, there were some black spots on the wall which seemed to be there for some time.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
M468300****
Featured Double Room (Without window)
Stayed in Feb 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Mar 6, 2025
3 Must give this hotel a big thumbs up! The location is excellent, and it is very convenient to eat and shop around. The hotel's decoration style is simple and elegant, and the lobby is spacious and bright. The room was clean and tidy, and the toiletries were of high quality. I would especially like to praise the hotel's restaurant. The dishes are exquisite and the chef's cooking skills are superb. I had a very satisfying meal. All in all, a very satisfying stay!
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Anonymous User
Selected Double Room
Stayed in Feb 2025
Business traveler
6 review
3.0/10
Posted on Mar 4, 2025
The environment is very, very bad. The room facilities are old and smelly. The sanitation is not clean. The corners are very dirty. The cleaning lady just changes the sheets every day and does not clean anything else. Look at the water stains on the faucet. I don't know how many guests left them. It is not clean at all. It is very dirty.
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Anonymous User
Featured Double Room (Without window)
Stayed in Jan 2025
Business traveler
8 review
8.0/10
Very Good
Posted on Feb 27, 2025
I hope the boss can give me a preferential price for a long stay. I also want to save some money.
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M47874****
Selected Double Room
Stayed in Nov 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Dec 16, 2024
The room is nice. I stay here every time I go on a business trip. The staff is good and the service is clean. The most important thing is that it is quiet and the transportation is convenient. The staff is friendly and helpful. I will stay here again on business trips in the future.
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M277369****
Selected Double Room
Stayed in Mar 2025
Business traveler
19 review
3.5/10
Posted on Apr 22, 2025
Stayed for two nights. The hotel front desk looked a bit dirty and messy. It was not as clean as other hotel front desks. I didn't feel it the first time I stayed there. The second time I stayed there, I felt that the hotel hygiene was a bit poor. The quilt was covered with dust when it was moved. The faucet and hair dryer also looked dirty. It was more cost-effective to stay here before the price adjustment. It saved tens of dollars a night. It is not worth staying here after the price increase. It is convenient for transportation. It is close to the subway station and it is also convenient for eating.
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M501160****
Family Room
Stayed in Feb 2025
Family
1 review
2.5/10
Posted on Mar 24, 2025
The room was not cleaned properly, there was toothpaste foam on the faucet of the sink, there was a tuft of hair on the shower head, there was hair on the bath towel, the facilities were old, there was no parking lot, and you could only park on the steps at the door when you drove there.
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Response from Property: We will continue to work hard and do our best
Anonymous User
Discount Twin Room
Stayed in Feb 2025
Solo traveler
5 review
4.5/10
Posted on May 19, 2025
The sanitation is not very good, it is very old, the window is close to the road and you can hear people talking at night, not to mention the car horns. I booked for two nights, but they told me on the second morning that I didn't need to clean the room. I asked if I wanted cleaning after a while.
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Ohliuxiansheng
Deluxe Double Room
Stayed in Jun 2024
Business traveler
4 review
10/10
Outstanding
Posted on Jul 22, 2024
It's okay, quite close to the West Lake. The room is also very big. Hygiene is also very clean. The environment is also very good, and you can park at the door when it's not busy.
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Jiuqingren@
Selected Double Room
Stayed in Oct 2024
Couple
8 review
10/10
Outstanding
Posted on Nov 24, 2024
The room is okay, the reception service is okay, the location is okay, it’s worth having hahahahahahaha
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
M497958****
Discount Twin Room
Stayed in Feb 2025
Other
2 review
4.5/10
Posted on Mar 23, 2025
Remember to read negative reviews before booking a hotel
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M840407****
Featured Double Room (Without window)
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 8, 2025
Facilities: Very good Hygiene: Very clean Environment: Good
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Weiweibolang
Selected Double Room
Stayed in Jul 2024
Family
10 review
6.0/10
Posted on Sep 28, 2024
You still have to step up to make a living. The child didn't want to stay after one night, saying it smelled bad. From the elevator entrance to the door of the room.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Anonymous User
Selected Double Room
Stayed in Mar 2025
Couple
3 review
4.7/10
Posted on Apr 6, 2025
The room was just average, no second time!
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Response from Property: I'm really sorry that I couldn't bring you a good experience. I hope you can find a satisfactory place to stay next time you come to Hangzhou. If you have a chance, please tell us. We are very willing to listen to your opinions and make improvements.
Anonymous User
Discount Twin Room
Stayed in Mar 2024
Traveling with friends
15 review
2.0/10
Posted on Apr 14, 2024
The auntie was cleaning the house every day and chatting so loudly that I could hear every word clearly. The room was not soundproof, but the auntie was still so loud.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again