InterContinental Hangzhou

InterContinental Hangzhou Reviews

InterContinental Hangzhou

2 East Jiefang Road (Jiefang Dong Lu), Shangcheng District, Hangzhou, Zhejiang, 310016, ChinaSee Hotel Details
InterContinental Hangzhou
InterContinental HangzhouInterContinental HangzhouInterContinental Hangzhou
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Guest Reviews

9.4/10
Outstanding
6717 review
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(6717)
Positive reviews(6539)
Reviews with photos/video(1937)
Delicious breakfast(550)
Fantastic river view(314)
Friendly front desk staff(297)
Close to metro(221)
Delicious buffet(67)
Luxurious(66)
Great swimming pool(52)
Negative reviews(178)
Mark_Clarens
Premium Room - City-View, River-View (King Bed)
Stayed in Jun 2025
Solo traveler
15 review
10/10
Outstanding
Posted on Jul 3, 2025
Exceptional service, luxurious amenities, and impeccable attention to detail. The rooms are elegant and spacious, with top-tier comfort
Response from Property: Dear Guest, thank you for choosing to stay at InterContinental Hangzhou ICC recently. We are deeply honored to learn that you obtained wonderful memories during your stay with us. The hotel’s prime location endows it with convenient transportation options, while its well-developed surrounding city facilities enable you to fully enjoy the comfort and relaxation of an urban retreat. Your recognition of our service team has been conveyed to the relevant departments. Creating a home-away-from-home experience for our guests has always been our ongoing goal. We sincerely look forward to welcoming you back soon. Eric Kee General Manager
kin ip kenny
Classic Room (King Bed)
Stayed in May 2025
Business traveler
3 review
9.5/10
Amazing
Posted on Jun 30, 2025
The services are very good. Please send my appreciation to the hotel reservation staff-Susan for her professional help to me. Thank you.
Response from Property: Dear Guest, thank you for choosing to stay at InterContinental Hangzhou ICC recently. We are delighted to learn that you had a pleasant stay with us. Your recognition of Susan has been conveyed to the relevant department. Every member of our service team consistently upholds a warm and attentive service attitude, proactively addressing the personalized needs of our guests. While creating a clean and comfortable stay environment, we continuously strive to deliver an enjoyable experience for all guests. We sincerely look forward to welcoming you back. Eric Kee General Manager
Guest User
2 Single Premium
Stayed in May 2025
Other
2 review
10/10
Outstanding
Posted on Jun 19, 2025
The rooms were tidy and very comforting. The receptionists also spoke very good English and Chinese and were often very enthusiastic. Especially Charlie, he was quite an enthusiastic receptionist.
Response from Property: Dear Guest, thank you for choosing to stay at InterContinental Hangzhou ICC recently. The hotel is situated in the heart of Qianjiang CBD, adjacent to the Qiantang River. Close to the hotel entrance lies the Citizen Center Metro Station, with the well-connected Metro Lines 4 and 7 providing convenient access to the tourism attractions around the city. Your recognition of Charlie has been shared with the relevant departments. This will inspire every member of our service team to continue proactively addressing guest needs, and provide thoughtful, professional service to create unforgettable stay memories for our guests. We sincerely look forward to welcoming you back shortly. Eric Kee General Manager
Anonymous User
2 Single Premium
Stayed in May 2025
Couple
110 review
10/10
Outstanding
Posted on Jun 14, 2025
Very nice hotel - room with river view and size is very big. Hotel service is great especially front desk staff Susan is very helpful
Response from Property: Dear Guest, thank you for choosing to stay at InterContinental Hangzhou ICC recently. The hotel is located in the heart of Qianjiang CBD, surrounded by both bustling commercial complexes, and the magnificent Qiantang River. The prime location endows the hotel with convenient transportation links—whether traveling by private car or public transit, we cater to your diverse travel needs. Our service team will continue to uphold a dedicated and professional approach to hospitality, proactively responding to guest needs and striving to create more wonderful memories for your travels in Hangzhou. We sincerely look forward to welcoming you back soon. Eric Kee General Manager
Guest User
Classic Room (King Bed)
Stayed in May 2025
Couple
17 review
10/10
Outstanding
Posted on Jun 5, 2025
Kind service, clean, good location, big room, peaceful, beautiful place
Response from Property: Dear Guest, thank you for choosing to stay at InterContinental Hangzhou ICC recently. The hotel enjoys a privileged location surrounded by the bustling Qianjiang CBD, serene riverside promenades, and well-connected metro lines. All 384 guestrooms feature spacious and comfortable designs with thoughtfully appointed amenities, creating a peaceful riverside retreat for you to unwind. We sincerely look forward to welcoming you back. Eric Kee General Manager
Guest User
1 King 1 BDRM Ste Lounge Access River Vw
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 22, 2025
Love the interior and exterior of the hotel. Excellent location and great service.
Response from Property: Dear Guest, thank you for choosing to stay at InterContinental Hangzhou ICC recently. Located alongside the Qiantang River, the hotel features 384 guestrooms. Each room offers a spacious area of 55 square meters or more, equipped with well-appointed amenities and floor-to-ceiling windows, creating a comfortable stay environment. The service team will continue to uphold our philosophy of exceptional service, striving to deliver more delightful and surprising stay experiences for each guest. We sincerely look forward to welcoming you back. Eric Kee General Manager
Li
2 Single Premium
Stayed in Feb 2025
Family
5 review
10/10
Outstanding
Posted on Mar 27, 2025
Intercontinental hotel Hang Zhou, the location is very convenient . And the river view is fantastic . Staff are very friendly . Especially Robin and Benjamin , their service is excellent !
Response from Property: Dear guest, thank you for taking time to share your experience after your recent stay with us at InterContinental Hangzhou ICC. It’s our great honor to know you enjoy the view and convenient transportation of the hotel. Located at the intersection of Metro line 4 and 7, hotel provides easy access to important transportation hubs and tourist attractions around the city. The service team has always been with you with enthusiasm, sincerity and excellent service quality to create wonderful moments for your trip in Hangzhou. We sincerely look forward to your next visit in the near future. Eric Kee General Manager
Patrick
Premium Room (King Bed)
Stayed in Apr 2025
Couple
1 review
6.5/10
Posted on Jul 10, 2025
The hotel is little outdated
Response from Property: Dear Guest, thank you for choosing to stay at InterContinental Hangzhou ICC recently. The hotel boasts a prime location alongside the Qiantang River, with the intersection of Metro Lines 4 and 7 directly at its main entrance, providing convenient access to Hangzhou’s major transportation hubs and scenic attractions. Your feedback has been conveyed to the relevant hotel departments. We will strengthen daily maintenance and have planned the gradual renewal of outdated facilities, aiming to create a cleaner and more comfortable stay environment for our guests. We sincerely look forward to have the opportunity to welcome you back again. Eric Kee General Manager
Cesar 梁
2 Single Premium
Stayed in Jun 2025
Family
6 review
9.0/10
Great
Posted on Jul 29, 2025
Perhaps the hotel and the equipment may be supposed to have a refurnishment. It seems a little bit older than I expected. A stale smell ******* in the room.
Response from Property: Dear Guest, thank you for choosing to stay at InterContinental Hangzhou ICC recently. Located in the heart of Qianjiang CBD, the hotel boasts comprehensive surrounding facilities and convenient transportation options due to its prime location. Your feedback regarding the condition of the equipment has been shared with the relevant departments. The hotel has strengthened daily maintenance and inspection protocols and plans to gradually update outdated facilities, aiming to create a cleaner and more comfortable stay environment for our guests. We sincerely look forward to welcoming you back in the near future. Eric Kee General Manager
LEE GUOHUI
Premium Room - River-View (2 Beds)
Stayed in Dec 2024
Solo traveler
22 review
10/10
Outstanding
Posted on Jan 13, 2025
Hotel is clean and big. will come back and stay when back to hangzhou again.THANK YOU MR ZHENG
Response from Property: 尊敬的客人，感謝您近期選擇入住杭州洲際酒店。很高興得知您在酒店度過一段愉快時光。入住環境的乾淨衞生一直是我們工作的重心，我們始終嚴格遵守操作流程和標準，為客人打造潔凈舒適的入住環境。客房面積65平方米起，配備全景落地玻璃窗。華品牌Byredo系列的洗護用品，以及乾濕分離的浴室和步入式衣櫃，為您提供舒適、貼心的入住體驗。誠摯期待您的再次光臨。總經理Eric Kee
Lee Lt
2 Single Premium
Stayed in Jun 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on Jul 16, 2025
Staff are extremely kind and helpful. There is also a fantastic night light show near hotel.
Response from Property: Dear Guest, thank you for choosing to stay at InterContinental Hangzhou ICC recently. We are pleased to know that you enjoyed a pleasant stay with us. The hotel, with its distinctive golden sphere architecture, stands in the city CBD center. A 5-minute walk leads to the City Balcony along the Qiantang River, an ideal spot to enjoy the light show and magnificent river view closely. Our service team has always upheld personalized service as its core principle, ensuring that every guest's needs are met promptly and professionally. We sincerely look forward to welcoming you back in the near future. Eric Kee General Manager
Anonymous User
Classic Room (King Bed)
Stayed in Nov 2024
Solo traveler
20 review
10/10
Outstanding
Posted on Dec 10, 2024
I really had a great time staying here, the staff was so friendly and allowed me to checkin early and even upgraded my room. The room is so spacious and amenities also great. Definitely will stay here for the next time I come again to hangzhou. Thank you so much!
Response from Property: Dear guest, thank you for choosing to stay at the InterContinental Hangzhou. We are glad to hear that you had a wonderful stay experience in our hotel. The hotel's service team has always been with you with enthusiasm, sincerity and excellent service quality to create more wonderful moments for our guests. The guest room in the hotel start from 55㎡ with huge floor-to-ceiling windows to let you enjoy the beautiful views outside. Meanwhile, our guest rooms also provide Byredo toiletries. We sincerely look forward to your next visit. General Manager Eric Kee
Australian Peterpan
Premium Room - City-View, River-View (2 Beds)
Stayed in Nov 2024
Couple
30 review
10/10
Outstanding
Posted on Dec 7, 2024
Good location, stylish interior, next to the entrance of a metro station, a large outlet is just next door, convenient for daily light shows.
6/9
Response from Property: Dear guest, thank you for choosing to stay at the InterContinental Hangzhou. The hotel is nearby the Qiantang River with a nice environment. There is a subway station right at the entrance of the hotel, making it convenient and fast for you to travel around. Besides, there are large shopping malls near the hotel, which are convenient for daily shopping. We sincerely look forward to your next visit. General Manager Eric Kee
Hah-yong Mun
Premium Room (King Bed)
Stayed in Oct 2024
Business traveler
1 review
10/10
Outstanding
Posted on Nov 26, 2024
I'm from South Korea, my team and I stayed for two nights for a business meeting, and we had a truly satisfying experience. What we appreciated the most was our dining experience at the Chinese restaurant on Basement Level 4 over Sunday and Monday. We were able to enjoy delicious Chinese cuisine at a relaxed pace and at a reasonable price. Additionally, the staff thoughtfully and meticulously served the liquors without corkage charge. A particularly memorable moment occurred on Monday evening. Before the dessert was served, we accidentally settled the bill and returned to our room, forgetting about the dessert. However, the staff noticed this and kindly delivered a warm note, along with fruits and an apology message, to our room. This gesture left us deeply impressed and grateful. I just hope you to encourage their warm minds. As we have several more business trips planned to Hangzhou in the near future, we are already looking forward to staying at InterContinental again.
Response from Property: Dear Guest, Thank you for taking the time to post a review after your stay with us at InterContinental Hangzhou. It is always exciting to receive such praise especially when it is regarding the service team here. It is comments like this that they strive towards every day. We have shared the comments with team and it is also the greatest encouragement for us. Thank you again for the time to share your experience and I hope to welcome you back to the InterContinental Hangzhou in the near future.
sksjkang
2 Single Premium
Stayed in Oct 2024
Family
24 review
10/10
Outstanding
Posted on Nov 16, 2024
Amazing service, it was kid's birthday, hotel prepared cake and decoration. Buffet was also great, will come back again to here. Great location for shopping! Room is large too!
Response from Property: Dear guest, thanking you for choosing to stay at the InterContinental Hangzhou. The hotel's service team has always been with you with enthusiasm, sincerity and excellent service quality to create more wonderful moments for our guests. The Fresh All Day Dinning Restaurant provides delicious food with fresh ingredients. The hotel there are several large shopping malls in the surrounding area. The guest rooms in the hotel start from 55㎡ and the huge floor-to-ceiling windows let you to fully enjoy the beautiful views outside. We sincerely look forward to your next visit. General Manager Eric Kee