Wanda Yi, Hangzhou East Railway Station Reviews

Good location to catch early train rides at Hangzhou East Railway. Modern and clean facilities.

Very nice rooms. Good facilities. Staff very accommodating

Out of 10 points, breakfast is 9 points, accommodation is 1 point. First of all, when I went to check in, there were three people at the front desk. Two of them were busy, and the other one, who should be their supervisor or manager, was watching nearby. I can understand being busy. After checking in another guest, they left me and my friend aside. No one asked a single question after we came in for 5 minutes. We were originally on a business trip, and we felt like going back to the room to rest in the hot weather, so we didn't say anything. We were working a little late at night, and the coffee machine was broken when we wanted to have coffee. We called the front desk and asked them to come and take a look the next day. We told the auntie the next day and she couldn't fix it either. It took a while before they replaced the coffee machine. I asked for a razor when I called the first time, and I never got through to the coffee machine after I called the second time to ask how to use the coffee machine. There was a sudden power outage for half an hour at noon, and no one notified us. It was a while before we found out about the fire inspection. Doesn't the hotel tell the guests about sudden power outages? It's really funny. No one notified me on such a hot day. In the afternoon, the aunt came to clean the room, but the trash bag in the bathroom trash can was not changed, and the towels were not replenished. The second most annoying thing was that there was a red towel on the table. I am also in the hotel industry, and the red towel is for wiping the toilet. Isn't this funny? The curtain remote control is just a decoration, and the electric curtain cannot be opened. I called the Ctrip merchant and told the front desk. The aunt came and opened it with her hands. I was really afraid that she would break it and asked us to compensate. I had to go to a meeting in the afternoon, but I just let the aunt take it away. Is this how a five-star hotel serves guests?

The hotel is decorated in a stylish way and the rooms are clean and sanitary. The front desk service is good. We booked two rooms and they helped us upgrade one of the rooms to the same floor.

A very satisfying stay! The service staff is warm and thoughtful, the room is clean and tidy, the soundproofing is good, the facilities are also new, the location is very close to the high-speed rail station, and it is convenient for travel. The environment is quiet and comfortable, and the breakfast is also good. I will choose this hotel next time I come to Hangzhou!

🏨 Awesome stay experience! Highly recommended! 1. Excellent location. The hotel is located in the city center/near the scenic spot, with convenient transportation. There are all kinds of food and shopping around, and it is very convenient to take a taxi/subway. 2. Intimate service. The front desk staff is enthusiastic and professional, and the check-in and check-out are efficient. The room type is upgraded. If available. The room service responds quickly and the details are perfect! 3. The room is comfortable. The decoration style is modern and warm, the bedding is clean and soft, the sound insulation effect is good, and the sleep quality is super high! The bathroom has sufficient water pressure and the toiletries are of good quality. 4. Complete facilities, gym, rich breakfast variety (supplemented according to actual facilities) 5. High cost performance. The little brother has a good attitude and said that he can help upgrade the room type next time. He can also deliver a breakfast. This is great. It is worth staying~~

The room is great! ! Great lighting! I really love the floor-to-ceiling windows on both sides! ! The facilities are very good and the stay is very comfortable! The only downside is that the robot delivery always misses the meal without a phone reminder! The breakfast needs to be improved, there are not many things. Overall, I am very satisfied

Facilities: The room is big, there are many facilities, and they are also new Service: Average Environment: OK Hygiene: OK There is breakfast, but there are not many varieties, enough to eat; the specific high-speed rail station is a distance away, it should be a few kilometers, it would be best if the hotel has a shuttle

The hotel is well decorated and well-equipped with a gym, laundry room and dryer. The rooms are clean, quiet and comfortable. The transportation is convenient and the location is good. Xiaoyu and Xiaoyao at the front desk provide very good and enthusiastic service.

The location is relatively close to the South Station, and it only takes more than 20 minutes to walk. The surrounding area is residential and office buildings, which is relatively quiet. The hotel is quite grand, the facilities are of high standard, and the TV is also very large. In general, there are no disadvantages except for the location and high price.

The hotel is located near the East Station. There are restaurants downstairs. The surrounding area is convenient and safe. The hotel lobby is modern in design, with green plants and artworks dotted around. The atmosphere is relaxed and comfortable. The bedding is soft and comfortable, and the sound insulation is good. It is equipped with a smart TV, a minibar, and a capsule coffee machine. The details are thoughtful.

This stay was a pleasant surprise! The front desk guy is not only good-looking, but also considerate and thoughtful. The efficient and professional handling process makes people like him more. The hotel is very intelligent, and the Xiaodu assistant makes life more convenient. I especially appreciate the design of the bathroom. The shower room and the sink are separated into dry and wet areas, and the space layout is reasonable, so they do not interfere with each other. The overall decoration style is simple and advanced, and the material details reflect the sense of quality everywhere. The laundry room is clean and bright, with complete equipment; the gym has a wide variety of equipment to meet basic exercise needs. Both the hardware facilities and soft services exceeded expectations, and are definitely worth recommending!

The room is new and has no odor. Xiaoyao and Xiaoyu at the front desk are patient and enthusiastic. The intelligent equipment is very convenient. The hot water is very fast and the air conditioner is very quiet. I am very satisfied with all aspects. The location is very conspicuous and the taxi location is very accurate.

The hotel environment is very good, the room is large and well-equipped. There are many supporting facilities around. There are many breakfast options and the taste is very good. It is very suitable for families/friends to travel to Hangzhou. The service is very considerate, especially when checking in at the front desk, the staff introduced clearly, especially the staff Andy was proactive and enthusiastic, very satisfied! Will choose to stay again.