Five-Star Bay Hotel (Hangzhou West Lake Hubin Yongjin Plaza) Reviews

Response from Property: 尊敬的賓客，您好！看到您的評價，我們真是倍感欣慰！客人的滿意就是我們最大的追求！客人離店後，服務員會第一時間檢查客人房間是否有東西遺留，有任何的發現前台均會第一時間聯繫客人，酒店位於西湖湖畔，交通方便，位置優越，歡迎您下次出遊選擇我們酒店哦！

Response from Property: Dear guest, thank you for your positive feedback on our hotel. We will continue to work hard to provide better service for our guests. We wish you a smooth trip to Hangzhou.！

Response from Property: Dear guests, Thank you for your support and recognition. The hotel is located by the West Lake, close to the Intime in77 mall, near the Leifeng Pagoda, the Broken Bridge and the Snowy Winter Scenic Area. It has a superior, beautiful scenery and convenient transportation. It is an excellent choice for your travel! Thank you very much for your choice. Our hotel is always ready to welcome you time. Have a pleasant journey!

Response from Property: Dear guest, thank you for giving such wonderful feedback in such wonderful language! But seeing that your words are very good, but the score given is very low, can you tell us where we did not do well? What needs to be improved? This is very helpful for us to improve our quality!

Response from Property: Dear guest, thank you for your positive feedback! Providing a comfortable environment and a wonderful stay experience for every guest has always been our pursuit! Wishing you all the best on your trip in China!

Response from Property: Dear guest, thank you for your recommendation！As you said, the hotel is right next to West Lake! We will provide you with a comfortable stay experience！

Response from Property: Dear guest, hello! Thank you for your support and recognition. The hotel is located by the West Lake, with a prime location! It is only two kilometers away from Hangzhou Station and 7 stops away from Hangzhou East Station. It takes about 20 minutes to get there by subway line 1, and the transportation is very convenient! Thank you very much for your choice. Our store is ready to welcome you next time and wishes you a pleasant journey!

Response from Property: Dear guest, thank you for providing such a detailed evaluation of the hotel and even including photos of the interior of the room for us! As you said, the hotel is located in a very advantageous location, with a straight-line distance of less than 200 meters from West Lake! And it's also very convenient to go to the shopping center! I believe your evaluation will definitely help us dispel some guests' concerns! Thank you for your choice! Wishing you all the best on your trip to Hangzhou!

Response from Property: Dear guest, thank you for your positive feedback! Providing a comfortable environment and a wonderful stay experience for every guest has always been our pursuit! Wishing you all the best on your trip to China!

Response from Property: Dear guest, we apologize for the long wait during check-in. As foreign guests need to keep their passport and visa information, some employees may not have a good level of English. We hope for your understanding!

Response from Property: Dear guest, thank you for your positive feedback on our hotel. We will continue to work hard to provide better service for our guests. We wish you a smooth trip to Hangzhou.！

Response from Property: Dear guest, thank you and your family for your love of the hotel. The hotel is conveniently located for shopping and travel! We will provide as many services as possible in order to receive your full five-star rating! Bon Voyage!

Response from Property: Dear guest, thank you for giving us a positive review of our hotel! We are also delighted to have a wonderful time on your journey when we see you sharing such exquisite pictures! Wishing you all the best on your trip to Hangzhou!

Response from Property: Dear guest, thank you for your positive feedback！ As with all of you, the hotel's location is very convenient, making it a great choice for accommodation during travel！