1 Chome-1 Kinoshinbomachi, Kanazawa City, Ishikawa Prefecture, 920-0858, JapanView Hotel Details
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VIA INN KANAZAWA JR-West Group Guest Reviews
4.5/5
Great
80 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.2
Service4.5
Cleanliness4.6
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All reviews(80)
Positive reviews(78)
Reviews with photos/video(21)
Great location(22)
Easy to get around(11)
Clean and tidy(10)
Friendly staff(9)
Convenient for shopping(9)
Negative reviews(2)
Hy72
Single Room(A) Non smoking
Stayed in Nov 2024
Family
13 review
5.0/5
Outstanding
Posted on Dec 29, 2024
So easy to reach this hotel and the hotel in station so nice for our family
Response from Property: Thank you very much for staying with us this time.
Thank you for choosing us from among our many facilities.
Thank you for your positive evaluation regarding the staff's response.
All of our staff members are working together to make sure that as many guests as possible are glad to have stayed with us.
We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.
We are very happy that you liked our hotel.
If you have another opportunity, we would appreciate it if you could use our hotel again.
All of our employees are looking forward to seeing you.
Guest User
Single Room(A) Non smoking
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Oct 17, 2024
Convenient accommodation next to the station. Nearby there is a 7-11 and a restaurant.
Response from Property: Thank you very much for your continued patronage of our hotel.
We are extremely grateful for your kind words.
We value the spirit of hospitality and intend to provide services that meet our customers' expectations.
We will continue to pay close attention to cleanliness so that you can continue to enjoy an extraordinary world.
We are very happy that you were satisfied with the facilities in the hotel.
We will continue to strive to improve our services, aiming to create facilities that will satisfy our customers even more.
We are very happy that you enjoyed your stay.
We hope that you will use our hotel again if you have the opportunity.
Guest User
Single Room(B) Non smoking
Stayed in Mar 2024
Couples
21 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Nice place to stay and very convenient ,just inside the JRl line upstairs we love it
Response from Property: Thank you for staying with us the other day.
We would like to continue to think of events that will keep our customers entertained and hospitality that will move them.
We will continue to pay close attention to cleanliness and maintain our facilities so that everyone can enjoy an extraordinary world.
We are glad that you were satisfied with our facilities.
We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.
All of our staff will continue to work hard to provide excitement and satisfaction to as many customers as possible.
We look forward to serving you again.
Muhani
Double Room(A) Non smoking
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Thank for to day
Response from Property: Thank you very much for staying at our hotel.
I am very grateful for your kind words.
All of our staff members are working together to make sure that as many guests as possible are glad to have stayed with us.
We will continue to pay close attention to cleanliness and maintain our facilities so that everyone can enjoy an extraordinary world.
We are glad that you were satisfied with our facilities.
We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.
All of our employees look forward to using our hotel again next time.
Via Inn Kanazawa Manager
Guest User
Economy Twin Room Non Smoking
Stayed in Apr 2024
Travel with friends
6 review
4.2/5
Very Good
Posted on May 20, 2024
The room is too small and a bit noisy. But location is excellent
Response from Property: Thank you very much for staying at our hotel the other day.
Based on the opinion received this time, we will reform and continue to aim for better service improvement.
If you use the hotel again, we are glad.
TF08
Double Room(B) Non smoking
Stayed in Nov 2023
Family
11 review
4.7/5
Amazing
Posted on Dec 11, 2023
Good location.
Response from Property: This time, thank you for staying at our hotel from some hotels.
Thank you very much for appreciating our hotel location. We will encourage the maintenance and improvement of daily service.
We will continue to promote better service in the future.
We sincerely look forward to your next visit.
Via inn Kanazawa
Poomsiri P.
Economy Twin Room Non Smoking
Stayed in Nov 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Very good location because its rake place in the Kanazawa station.
Response from Property: Thank you very much for staying with us this time.
Thank you for your positive evaluation regarding the location.
All of our staff members are working together to make sure that as many guests as possible are glad to have stayed with us.
If you come to this area again, please use our hotel.
Via Inn Kanazawa Manager
dwrt
Single Room(A) Non smoking
Stayed in Apr 2023
Business travelers
91 review
3.5/5
Posted on Jun 25, 2023
Hotel is right above kanazawa station. Very convenient for business travellers over short stay. But rooms are small.though
Response from Property: Thank you very much for using our hotel hotel.
Also, thank you again for giving us your thoughts at that time.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We will continue working to become a hotel that will be selected by many people in the future.
We sincerely look forward to your visit.
Via inn Kanazawa
Tsui Stephen
Single Room(A) Non smoking
Stayed in Oct 2022
Solo travelers
16 review
3.5/5
Posted on Nov 22, 2022
Right upstairs at JR station . The hotel entrance is in the station, it is excellent location. The room facilities is so far so good , no onsen in hotel, no free drink at lobby, and even not provide a bottle water in your room. I don't think it is worth at this high price , you have many other choices around the JR station.
Guest User
Double Room(A) Smoking
Stayed in Feb 2024
Couples
1 review
4.0/5
Very Good
Posted on Mar 23, 2024
Not bad
Response from Property: Thank you very much for using our hotel hotel.
Also, thank you again for giving us your thoughts at that time.
We saw how comfortable you stayed and we feel very happy.
We aim to further improve service.
We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.
Via inn Kanazawa
Melosolo_fahfah
Double Room(A) Non smoking
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 22, 2024
Great
Response from Property: Thank you very much for using our hotel.
Thank you for evaluating us a lot.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.
We look forward to your continued use.
Guest User
Economy Twin Room Non Smoking
Stayed in Dec 2024
Family
40 review
5.0/5
Outstanding
Posted on Jan 24, 2025
I came to Kanazawa with my parents and friends. The hotel is very convenient.
It's right inside Kanazawa Station, with everything you need nearby. There's a supermarket on the second floor opposite, which is perfect for people like me.
The hotel's hygiene is also OK.
Original TextTranslated by Google
Response from Property: Thank you for staying in our hotel.
I appreciate you expressing your appreciation for our employees. Our goal is to further improve the service.
I'm glad you like us.
I would be happy if you could use our hotel again.
Via Inn Kanazawa Manager
Guest User
Single Room(A) Smoking
Stayed in Oct 2024
Other
3 review
3.5/5
Posted on Nov 24, 2024
The location is good, right above the station, but other than that, the soundproofing is terrible, the snoring next door is like being in my ear, and the luggage in the corridor is also very clear. There is no water, only drip coffee and black tea at the main desk on the third floor, and toothbrushes are also available there, and there is no comb.
Original TextTranslated by Google
Response from Property: この度はご宿泊頂き誠にありがとうございます。
また、多くのホテルの中からお選び頂き、心より感謝いたします。
今後、ハード面の至らない部分をソフト面でカバーしていけるよう従業員一同、頑張って参ります。
せっかくお泊りいただいたにもかかわらず、残念なお気持ちにさせてしまい大変申し訳ございません。
是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。
Anonymous User
Single Room(A) Non smoking
Stayed in Sep 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel is right above Kanazawa Station. The entrance is on the ground floor and the third floor. You need to take a card to get into the room. The security is very good. It is super convenient for traveling by car, eating, and shopping.
The room is very clean
There is a self-service washing machine (charge required)
Original TextTranslated by Google
Response from Property: We appreciate your review and high rating. Thank you. We are very happy to hear that you were satisfied with your stay. We would also like to thank you for your high rating of our hotel staff. We will pass this on to the people who assisted you on the day, and use it as motivation to maintain and improve our daily service. We will continue to pay close attention to cleanliness so that you can continue to enjoy an extraordinary world. We are very happy that you were satisfied with the facilities in the hotel. All our staff will continue to work hard to provide you with even better service. We look forward to welcoming you again.
suping_yu
Double Room(B) Non smoking
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The location is very good. It is just above Kanazawa Station. There are shopping malls and bus stops below. It is very convenient to go anywhere. There are also restaurants around that are open late at night. Even if you arrive after a long drive, you can still eat very well. It is also very convenient to Kenrokuen Garden. You can take the bus and it is only a few stops away.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. We thank you for choosing us from among the many facilities available. We would also like to thank our staff and employees for your positive feedback. We will continue to strive to provide friendly and courteous service. We will continue to pay close attention to maintaining cleanliness so that you can continue to enjoy an extraordinary world. We are very happy that you were satisfied with the facilities in the hotel. All our employees look forward to welcoming you back to our hotel again.