Mercure Perth on Hay

Mercure Perth on Hay Reviews

Mercure Perth on Hay

417 Hay St, Perth, Western Australia, 6000, AustraliaSee Hotel Details
Mercure Perth on Hay
Mercure Perth on HayMercure Perth on HayMercure Perth on Hay
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1 night

Guest Reviews

8.2/10
Very Good
224 review
Verified reviews
Location8.8
Amenities7.6
Service8.1
Cleanliness8.3
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All reviews(224)
Positive reviews(210)
Reviews with photos/video(48)
Located downtown(19)
Easy to get around(15)
Large rooms(12)
Perfect for business trips(9)
Delicious buffet(6)
Loved the view(5)
Tasty food(5)
Friendly front desk staff(5)
Negative reviews(14)
Anonymous User
Standard King Room
Stayed in Jun 2025
Family
11 review
9.0/10
Great
Posted on Jul 19, 2025
We stay during our visit to catch up with my daughter. And for few days, because she will stay with us , we ask for extra bed,it was on 11 July, very late night , no more house keeping around, so a guy who attend reception arranged the extra bed to deliver in next morning,and it's totally free❤️. Τhaиkýφи Mercure Perth on Hay
Response from Property: Thank you so much for your kind review! We’re delighted to hear that you had a lovely stay while visiting your daughter, and that our team could help make your experience more comfortable.We hope to welcome you and your family back again soon.
Manojk
Standard King Room
Stayed in May 2025
Solo traveler
5 review
7.5/10
Posted on Jun 9, 2025
Hotel room was nice and cosy. The fridge area could be cleaned up more often. The view is nice with sun rising behind the buildings facing the hotel.
Response from Property: Thank you for your kind feedback! We're delighted to hear that you found the room nice and cosy, and that you enjoyed the beautiful sunrise view from the hotel.We also appreciate your comment regarding the fridge area. Your input helps us improve, and we’ll ensure our housekeeping team pays closer attention to this detail moving forward.We hope to welcome you back soon for an even better stay.
Raja
Standard King Room
Stayed in Apr 2025
Couple
7 review
8.0/10
Very Good
Posted on Jun 5, 2025
This hotel located around 15-20 minutes walk from Perth train station. Can buy Day rider pass from train station on weekdays and Family rider on weekends only which is more value as it is for 2 person for the price of 1 and usable on all train, bus and even trans Perth ferry to Mends street from Elizabeth Quay. Hotel is walkable from train station and most of the attractions is nearby the hotel. Hotel is clean with simple breakfast. Overall enjoyed the stay.
Response from Property: Thank you for sharing such a detailed and helpful review! We're glad you enjoyed our convenient location and found it easy to explore Perth using the public transport options nearby. The Day Rider and Family Rider passes are indeed great value, and we’re pleased to hear you made the most of them during your visit.It’s also great to know you found the hotel clean and enjoyed our simple breakfast offering. We're delighted you had an enjoyable stay overall, and we hope to welcome you back again soon!
KooKie42
Standard King Room
Stayed in Apr 2025
Business traveler
7 review
7.5/10
Posted on May 25, 2025
Clean and nice service hotel Good breakfast and close by some attention places A bit long distance for the train station.
Response from Property: Thank you for your kind words! We're glad to hear you enjoyed our clean and comfortable accommodations, as well as the breakfast and nearby attractions. we hope the quality of your stay made up for it. We look forward to welcoming you again soon!
ColbyLee
Standard King Room
Stayed in Jun 2025
Family
1 review
8.0/10
Very Good
Posted on Jul 26, 2025
have a false alarm during this trip. Luckily all safe
Anonymous User
Standard Twin Room
Stayed in Mar 2025
Traveling with friends
5 review
8.0/10
Very Good
Posted on Apr 24, 2025
The experience is very nice, especially for the brekkie, the food is great with a fairly affordable price, overall enjoyable experience and would definitely recommend!
Response from Property: Thank you for your wonderful feedback! We're so glad to hear you had an enjoyable experience and especially enjoyed the brekkie. It’s great to know you found the food delicious and reasonably priced. We truly appreciate your recommendation and look forward to welcoming you back soon!
Guest User
Standard King Room
Stayed in Feb 2025
Family
3 review
9.0/10
Great
Posted on Mar 23, 2025
Even though fully paid, hotel still required your credit card for check-in. While the breakfast is more or less the same for the 4 days I stayed, the set dinner at A$22 is value for money though.
Response from Property: Thank you for sharing your experience.We're happy to hear you found our dinner offering to be good value, and we appreciate your feedback on the breakfast. We always aim to provide a satisfying experience, and your comments will help us make future improvements. We hope to have the chance to welcome you again soon!
Yik fui
Standard King Room
Stayed in Mar 2025
Business traveler
20 review
10/10
Outstanding
Posted on Apr 12, 2025
Very friendly , location in CBD very convenient B/fast has room for improvement
Response from Property: We're thrilled to hear you found our team friendly and our CBD location convenient—it's always great to know our guests enjoy being right in the heart of it all. We also appreciate your feedback on breakfast and will certainly take it into consideration as we work to improve. Hope to welcome you back again soon!
Richard Geyer
Standard King Room
Stayed in Dec 2024
Couple
12 review
10/10
Outstanding
Posted on Jan 27, 2025
I recently had the pleasure of staying at Mercure Perth on Hay, and I can confidently say it was an amazing experience from start to finish! ✨ The Stay: From the moment I arrived, the staff made me feel incredibly welcome. Their hospitality was top-notch, always friendly and ready to assist with anything I needed. My room was spotless, well-appointed, and had one of the most comfortable beds I’ve ever slept on. The location was also perfect, making it easy to explore the city. 🍽️ The Breakfast: Hands down, one of the best parts of my stay! The buffet was well-stocked with fresh and delicious options, from warm pastries to a hearty selection of hot dishes. Plus, the coffee was fantastic—exactly what I needed to kickstart my day! If you’re looking for a comfortable, centrally located hotel with exceptional service and a great breakfast, I highly recommend Mercure Perth on Hay. I’ll definitely be back! #MercurePerthonHay #HotelStay #LuxuryTravel #AmazingBreakfast #PerthHotels
Response from Property: Dear Richard,Thank you for your feedback, we are glad that you enjoyed your stay with us at Mercure Perth on Hay. We as Mercure Perth on Hay always strive to exceed our guest's satisfaction and, on this occasion, we are happy that we were able to meet your expectations. We will share your positive feedback with our kitchen, housekeeping and front desk. We look forward to welcoming you gain.RegardsYogesh
PN Lim
Deluxe King Room
Stayed in Jun 2025
Family
7 review
7.0/10
Posted on Aug 1, 2025
My first impression hotel floor is dirty. Not much choices of food in the cafe. But the staff is friendly. My rooms heater not functioning well, its take long time to repair.
Guest User
Standard King Room
Stayed in Dec 2024
Solo traveler
19 review
9.0/10
Great
Posted on Jan 20, 2025
It's in the city center but far away from the noise,the service is very good,I recommend this place as a good choice when you visit Perth
Response from Property: Dear Guest We thank you for your positive feedback and we're glad that you liked the location and services provided by our team. We certainly look forward to welcoming you back again.Best RegardsMercure Perth on Hay
Xinyinjaein
Standard King Room
Stayed in Jun 2025
Couple
2 review
7.5/10
Posted on Jul 18, 2025
The place is quite a distance from the airport side yet still manageable to reach the area, is self check in system is easy to do it too
Response from Property: Thank you for taking the time to share your experience. We're glad to hear that you found the location manageable despite the distance from the airport, and that the self check-in system was easy to use. Your feedback means a lot to us, and we hope to welcome you again on your next visit.
SydSydney
Standard Queen Room
Stayed in Dec 2024
Other
15 review
7.0/10
Posted on Jan 14, 2025
3rd stay here over last 6 or so months. I don't know, but it seems a bit less attractive to stay here now. The room is essentially minimalist but perfectly acceptable. Room was very noisy on level one next to an equipment room, but the rate I paid was good so I have no complaints on that. The really big issue was the clearly misleading marketing in the lifts. It advertised a breakfast deal for $20, but when I rang to book breakfast the receptionist had to check with someone and recieved a short reply "you have buy for every night of your stay". ie 5 breakfasts. The really great thing about this hotel is breakfast and more from 6am at the Dome, a west Australian cafe chain out the front two right turns, next corner. Unsure if I'll return to this hotel. For me now it's in thumbs down territory, primarily for the deception where it matters muchly, the stomach ransomed to the pocket.
Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, especially regarding the breakfast promotion and the noise from the equipment room. We take your concerns seriously, and will review the marketing in the lifts to ensure it accurately reflects the terms of our offers.We truly appreciate your positive mention of the breakfast at the nearby Dome café, and we’re sorry to hear that this experience has led to doubts about returning. Your feedback is valuable, and we will use it to improve the guest experience. We hope you'll consider giving us another chance in the future.
Jamie Fang Hua
Standard Queen Room
Stayed in May 2025
Couple
2 review
9.0/10
Great
Posted on Jun 19, 2025
Convenient location in Perth City. Room was generally comfortable and clean, except for the bathtub which had some yellow stains on the floor. Reception was friendly and helpful with the luggage storage after check-out.
Response from Property: Thank you for taking the time to share your feedback. We're pleased to hear you found our location convenient and your room generally comfortable and clean. We sincerely apologize for the issue with the bathtub and appreciate you bringing it to our attention. Your comments have been shared with our housekeeping team to ensure it is promptly addressed and does not recur.We hope to welcome you back for an even better experience in the future.
Phuping
Standard King Room
Stayed in May 2025
Solo traveler
37 review
5.0/10
Posted on Jun 10, 2025
Good location but many things are broken down. Couldn’t adjust the temperature for the air conditioner. Told the staff but was offered a blanket instead. The faucet broke. The phone in the first room was broken the second is missing.
Response from Property: Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Please rest assured that your concerns have been brought to the attention of our maintenance team for immediate action.We value your feedback as it helps us improve our service and facilities. We hope to have the opportunity to welcome you back for a much better experience.