Best Western Sukhumvit 20

Best Western Sukhumvit 20 Reviews

Best Western Sukhumvit 20

17 Sukhumvit 20 Alley, Khlong Toei, Bangkok, 10110, ThailandView Hotel Details
Best Western Sukhumvit 20
Best Western Sukhumvit 20Best Western Sukhumvit 20Best Western Sukhumvit 20
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Best Western Sukhumvit 20 Guest Reviews

3.9/5
Good
304 review
Verified reviews
Location4.1
Amenities3.6
Service4.0
Cleanliness3.9
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Positive reviews(279)
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Awesome rooms(42)
Great value for money(14)
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Perfect for business trips(9)
Convenient for shopping(9)
Too many mosquitoes(6)
Located downtown(6)
Negative reviews(25)
Puget Sound Supercargo
Superior King Room
Stayed in Nov 2024
Couples
2 review
3.7/5
Posted on Jan 2, 2025
Nice chain hotel, good location, will only give one key so it makes it hard to do solo activities. Does not have buffet style breakfast, they give you a voucher for restaurant next door with only 3 breakfast options, could purchase breakfast from the restaurant for 150 baht, not a deal to pre purchase.
Response from Property: Dear Matthew,Thank you for sharing your feedback! We're glad to hear you enjoyed the hotel's location. We apologize for any inconvenience regarding the single key policy and the breakfast options. To clarify, the breakfast cost is 160++ Baht, and we appreciate your input about the pricing and variety. We will consider your comments as we continue to improve our services. We hope to welcome you back for an even better experience in the future!Regards,Mr Simon
leo22
Superior King Room
Stayed in Aug 2024
Travel with friends
16 review
2.5/5
Posted on Oct 1, 2024
Very little facilities and small lobby. Staff overcharged for cleaninh service. Bedhseet cleaning charge 1k bhatt. When outside price is only 1/4 of it.
Response from Property: Subject: Thank You for Your FeedbackDear Leo22,Thank you for your comments. I apologize for the inconvenience regarding the facilities and the cleaning charges. Your feedback will help us review our pricing and service offerings. We strive to provide a better experience and hope to improve in these areas.Best regards,Mr Simon
Guest User
Superior King Room
Stayed in Dec 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Good clean froendly staff
Response from Property: Dear Guest,Thank you for your positive review! We’re thrilled to hear that you enjoyed the cleanliness of our hotel and found our staff to be friendly. We truly appreciate your feedback and look forward to welcoming you back in the future.Best regards,Mr Simon
RikainChina
Superior Twin Room
Stayed in Dec 2024
Family
24 review
3.7/5
Posted on Jan 14, 2025
The hotel is in good location easy to go anywhere. Overall is good except the mattresses is hard even when it is added with topper.
Response from Property: Dear RikainChina,Thank you for your review. We’re pleased to hear that you enjoyed our convenient location and overall had a good experience at the hotel.We also appreciate your feedback regarding the mattress. We understand that comfort is important, and we will take your comments into consideration as we continue to improve our accommodations.Thank you again, and we hope to welcome you back in the future.Best regards,Mr Simon
Supakorn
Superior King Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Hotel in good location
Response from Property: Dear Khun Supakorn,Thank you for your review! We're glad to hear that you enjoyed our convenient location. We hope to welcome you back soon!Regards,Mr Simon
Lim
Superior Twin Room
Stayed in Nov 2024
Travel with friends
1 review
1.7/5
Posted on Dec 16, 2024
1. Room comes with dead cockroach under the sink. 2. Room was not cleaned despite putting on the make up room sign and reminded reception for housekeeping when we went out. Overall, can find better accommodation with this price. Location is not the best either.
Response from Property: Dear Lim,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We are extremely sorry to hear about the cleanliness concerns you raised, especially regarding the cockroach and the housekeeping service. This is certainly not the standard we aim to provide, and we will address this with our housekeeping team to ensure it doesn't happen again.Regarding the location, we understand that it may not have been ideal for your needs, but we hope it didn't affect your overall experience too much.We truly value your comments as they help us improve our services. We hope to have the chance to welcome you again in the future and provide you with a better experience.Best regards,Mr Simon
kohws
Superior Twin Room
Stayed in Apr 2024
Business travelers
13 review
4.7/5
Amazing
Posted on May 18, 2024
Location is good. In a not so busy but not boring soi. And walkable to MRT and BTS. And next to a nice park and a good mall. Will be back.
Response from Property: Dear Kohws,Thank you for your kind feedback! We're thrilled to hear that you enjoyed our convenient location, with easy access to the MRT, BTS, a nearby park, and a great mall. We look forward to welcoming you back on your next visit!Best regards,Mr Simon
J12
Superior King Room
Stayed in Jul 2024
Travel with friends
40 review
5.0/5
Outstanding
Posted on Aug 25, 2024
For the price, its great
Response from Property: Dear Guest,Thank you for your feedback! We’re pleased to hear that you felt you received good value for the price. We look forward to having you stay with us again!Best regards,Mr Simon/Hotel Manager
Sirinprapa
Superior King Room
Stayed in May 2024
Couples
3 review
4.0/5
Very Good
Posted on Jun 30, 2024
Nice hotel and clean, Service so so. Thanks 🙏🏼
Response from Property: Dear Sirinprapa,Thank you for your feedback! We're happy to hear that you found our hotel clean and enjoyable. We appreciate your comments about the service and will work to improve it for a better guest experience in the future.Thank you again, and we hope to welcome you back soon!Best regards,Mr Simon
Guest User
Superior King Room
Stayed in Mar 2024
Couples
2 review
3.0/5
Posted on Apr 12, 2024
The hotel is so small. Under expectation of Best western standard. No facilities at all. Bed is ok. Room looks ok. But don't feel so clean, don't know why, may be lighting. Lights are too dark in my opinion. Reception (short hair, chubby woman) is feeling annoying talking with me all the time. Don't have service mind to talk. But the rest is ok. I requested for extra chair, they helped provided (luckily, I talked earlier with the night shift because day shift they just said No) Overall, hotel is ok. Service is average (some good, some not impressive) location is so so. Parking is so limited up to 5 cars only.
Response from Property: Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations, and we appreciate you bringing these points to our attention. We apologize for the issues you faced with the lighting and the service at the reception. We strive to provide excellent service to all our guests, and we'll review the situation to ensure better communication and service in the future.We're glad to hear that the extra chair request was fulfilled, and we will continue to improve our facilities and service standards to better meet our guests' needs. We also appreciate your comments about the parking situation, which we'll consider for future improvements.Thank you again for sharing your experience, and we hope to have the opportunity to serve you better next time.Regards,Mr Simon
Maheshkumar dayora
Superior Twin Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Good nice
Response from Property: Dear Maheshkumar,Thank you! We're glad to hear that. If you need anything else, feel free to let us know. Have a wonderful stay!Regards,Mr Simon
Kaori Umlas
Superior King Room
Stayed in Jun 2024
Family
68 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Really nice hotel and good staff
Response from Property: Dear Kaori Umlas,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and found our staff to be helpful.Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.Best regards,Mr Simon
Aunzhen Tneh
Superior King Room
Stayed in Aug 2024
Solo travelers
1 review
3.7/5
Posted on Sep 26, 2024
Would have given a full 5-point rating, but giving a lower score because - I encountered 3 cockroaches during my 3-nights stay (though they came to my room with a spray immediately after calling them) - they ignored 2 of my emails before checking in. I couldn't plan my activities in advance because of that. However, the staffs' attitude was nice and the overall experience was positive here.
Response from Property: Dear Aunzhen Tneh,Thank you for your feedback! We're sorry to hear about the issues you encountered, but we're glad our team was responsive. We'll address your concerns regarding the emails and pest control to improve future stays. We appreciate your understanding and hope to welcome you back for an even better experience!Regards,Mr Simon
Anonymous User
Superior King Room
Stayed in Feb 2024
Business travelers
133 review
3.2/5
Posted on Mar 14, 2024
Good hotel. Room is spacious. There was a super king size bed, but a little hard for me. Location is at city center and great for various food option. Will consider to come back again for my upcoming business trip.
Response from Property: Dear VAlued Guest,Greeting from Best Western Sukhumvit 20! Thank you very much for your comment. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day!Best Regards,Kuntida G (Sai)Front Office Manager
Truder
Superior King Room
Stayed in Feb 2024
Solo travelers
7 review
4.5/5
Great
Posted on Mar 6, 2024
Good location considering the price per night. Compared to the hotels near the train station, this hotel price is affordable. Will be back soon.
Response from Property: Dear Truder,Greeting from Best Western Sukhumvit 20 ! Thank you very much for your comment. We're acknowledged and will improve our facilities and service as soon as possible. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day!Best Regards,Kuntida G (Sai)Front Office Manager