Benbenzhu
May 30, 2025
Very bad service attitude. I have stayed in so many hotels, but this is the first time I have seen such bad service. The front desk has no experience at all, and they don't know how to pronounce the word "respect". The business will not strengthen training, so it leads to a dead look of relying on others' power. Especially today, the two people working at the front desk during the day, one man and one woman, have a very bad service attitude, and are really arrogant. I really don't know why a waiter in the service industry yells and sneers at guests. It's really a bit funny. To be honest, the housekeepers do better than them. The hygiene is clean.
One more thing to add, the hotel platform says that there is conditioner in the room, but there is no shampoo in our room and it is super difficult to use. After washing, my hair is dry and I can't comb it at all. The only role of the front desk is to check you in, and there is no other role.
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