Sleephotels Reviews

🔄 Misleading room description: My stay started with a big discrepancy between expectation and reality. I had booked a balcony room but initially received another room without a balcony, the surcharge was not corrected. When the balcony room was finally available the next day, it turned out to be a room with an emergency exit staircase, which is not really a balcony. ❄️ Heating problem: The cold first night was particularly unpleasant because the heating in the room did not work. It was not until the next noon that the problem was fixed, which significantly affected the comfort and quality of my stay. Note: It was winter. 🏢 Room change and inconvenience: After the heating was repaired, I was asked to leave my room because it needed to be cleaned. Despite my request to stay in the current room until the alternative room was ready, this was refused. I was offered the lobby as an alternative, which was very inconvenient for my professional work. 🍽️ Lack of breakfast: Another negative point was the lack of a breakfast offer, which I would have expected as standard in a hotel of this category. 🕒 Limited reception hours: The reception was not manned around the clock, which made communication and problem-solving difficult. 🔒 Inadequate room facilities: The lack of basic amenities such as a safe or closet in the room made it difficult to safely store my personal belongings. 🔊 Thin walls: The rooms were extremely thin, which meant that I was constantly disturbed by noises from the hallway and neighboring rooms. 💡 Disturbing hallway light: The light shining through the gap under the door was particularly disturbing at night and affected my sleep. 🚶‍♂️ Noisy hallway: Every noise in the hallway was clearly audible, which made the noise even more disturbing. 🛗 Worn elevator: The elevator in the hotel looked outdated and worn, which negatively affected the overall appearance of the hotel. 🧼 Condition of the room: While the bed was clean and in order, the floor and curtains had stains, which raised questions about how thoroughly the room was cleaned. 🏃‍♂️ Early check-out and lack of refund: Due to the many inconveniences, I checked out after one day instead of the planned four days. Despite the hotel confirming my early check-out, I was charged the full price for the first day and the unused nights. My requests for a refund were completely ignored, which underlines the lack of professionalism of the hotel. Conclusion: 👎 Due to these diverse and serious defects, I unfortunately cannot recommend the Sleephotels Hamburg. The combination of misleading room descriptions, poor service and inadequate amenities led to a deep disappointment with my stay. Potentially