Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities8.9
Service9.3
Cleanliness9.2
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All reviews(100)
Positive reviews(97)
Reviews with photos/video(34)
Awesome stay(38)
Relaxing hot springs(31)
Garden view(13)
Delicious breakfast(12)
Classy environment(11)
Offers pick-up/drop-offs(10)
Large rooms(7)
Quiet & comfortable(6)
Negative reviews(3)
Manson0416
Superior Room
Stayed in Jun 2025
Family
2 review
7.5/10
Posted on Jul 18, 2025
Value for money hotel with hot spring.
Driving friendly.
Alicia
Superior Room
Stayed in Sep 2024
Traveling with friends
3 review
9.0/10
Great
Posted on Oct 31, 2024
Very nice (and spacious - by tokyo standards) hotel!! We had a balcony view of the mountain and the golf course. I didn't read the description and was pleasantly surprised that there was an onsen (must pay 150 yen usage fee per person). It was a really nice onsen too. It was raining the day that we got there and it made the outdoor onsen just magical with the rain in the backdrop. However, they do not allow tattooed guests into the onsen so foreigners, please be aware. The room was nice and gave old timey feels. I appreciated the big, long couch too. One drawback was that there was no microwave in the whole building :( But overall, would come back. It's a 10 minute walk from the T Tozan bus (so you can get there pretty quickly from the Togendai bus/ropeway station. The Lawson is right there next to the bus stop too (we got to go while the Evangelion collab was going on). The hotel has a free shuttle bus to various locations too so I would inquire about those upon check-in since those have to be booked the day before, but if you have the Hakone free pass and don't mind walking, it's pretty accessible via the Tozan bus lines
Anonymous User
Superior Room
Stayed in Aug 2024
Family
4 review
9.5/10
Amazing
Posted on Sep 30, 2024
The staff were very friendly. The hotel is inside a golf course, therefore the view was amazing. They also have free onsen for residents to enjoy
Jordie Chien
Superior Room
Stayed in Jul 2025
Family
4 review
8.0/10
Very Good
Posted on Aug 24, 2025
very nice location and clean
Tecky
4 Beds with Bath
Stayed in Oct 2023
Traveling with friends
2 review
9.5/10
Amazing
Posted on Dec 19, 2023
The hotel was located deep into Hakone that was serene. Highly recommend driving to be comfortable travel to and fro the accommodation.
Response from Property: Thank you very much for choosing to stay at our hotel. We sincerely appreciate your feedback and comments on your recent visit. It brings us great joy to learn that your overall experience was satisfactory.We are also grateful for the lovely photographs you captured during your stay. Your appreciation motivates our team to continue delivering excellent service and memorable experiences. We are committed to ensuring that your future visits are equally enjoyable.Should your travels bring you back to the Hakone area, we would be delighted to welcome you once again. Thank you for your kind patronage, and we look forward to the pleasure of serving you in the future.
smgat
Superior Room
Stayed in Jun 2023
Family
34 review
10/10
Outstanding
Posted on Jul 20, 2023
Hotel so good everything good
What i like the most is Onsen my first time though but is very nice so relaxing.
Response from Property: Thank you very much for choosing our hotel for your stay. We truly appreciate your feedback and comments regarding your experience. We are delighted to hear that you had a satisfying stay and that you enjoyed the hot springs. We will continue to work hard to meet your expectations and those of our valued guests.If you plan to visit the Hakone area again, we would be more than happy to welcome you back to our hotel. We sincerely hope for your continued patronage. Thank you once again.
Guest User
Superior Room
Stayed in Apr 2023
Family
1 review
9.5/10
Amazing
Posted on May 29, 2023
Very gorgeous hotel setting. Has a golf course which can be seen from most of the rooms. good breakfast. Gorgeous outdoor onsen. Special credit to the extraordinary service
Response from Property: Thank you very much for choosing to stay at our hotel. We truly appreciate your evaluation and comments regarding your stay. We are delighted to hear that you enjoyed the meals and the views. Furthermore, we are thrilled to receive your kind words about our service, and our staff members are grateful for your praise. We will continue striving to provide you and our guests with a comfortable stay in the future. We hope that you will visit us again when you travel to Hakone. Thank you for your continued support.
Maya algarisi
Superior Room
Stayed in Feb 2023
Family
1 review
10/10
Outstanding
Posted on Mar 20, 2023
The room was big and comfortable . Breakfast was very good and the view was very nice.
Response from Property: Thank you very much for using our hotel this time. We would also like to thank you again for your evaluation and feedback regarding your stay.We are very happy to hear that you were satisfied with your stay in general. We are very happy to hear that you enjoyed the view from your room and the breakfast.We will continue to do our best to provide a pleasant stay for everyone, so if you come to Hakone again, we would appreciate it if you could visit us again.
Kai cheuk
Superior Room
Stayed in Nov 2024
Couple
1 review
8.5/10
Very Good
Posted on Dec 26, 2024
nice!
Ivanw11
Superior Room
Stayed in Jul 2022
Business traveler
9 review
7.5/10
Posted on Nov 16, 2022
Hotel could do with some renovations as it’s quite dated. However, the golf course and grass tennis courts were both excellent.
Response from Property: Thank you very much for using our hotel this time. We would also like to thank you again for your feedback regarding your stay.We are very happy to hear that you enjoyed the view from your room. You should have seen the adjacent Daihakone Country Club and the majestic mountain range of Hakone .We will make improvements in the future, such as repairing the old parts, so if you have the opportunity to go out to Hakone again, we are looking forward to seeing you again.
Guest User
Superior Room
Stayed in Sep 2023
Family
1 review
9.5/10
Amazing
Posted on Oct 7, 2023
Fantastic onsen
Response from Property: Thank you very much for choosing to stay at our hotel this time. We sincerely appreciate your evaluation and comments regarding your stay. We are delighted to hear that you were generally satisfied with your experience, and it is especially rewarding to know that you enjoyed the hot springs.We will continue to strive to provide stays that meet the satisfaction of all our guests. We would be grateful to welcome you again when you visit the Hakone area. Thank you for your continued patronage, and we look forward to serving you in the future.
Guest User
Superior Room
Stayed in Apr 2025
Traveling with friends
57 review
10/10
Outstanding
Posted on Jun 1, 2025
The hotel is located in Sengokuhara. The balcony of the room is part of the golf course. It is very quiet in the mountains. The hot springs are very good. The dinner and breakfast are particularly rich and delicious, and there is a lot of artistic atmosphere.
Original TextTranslated by Google
Guest User
Premium Twin Room-Non-Smoking
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 4, 2025
The location of this hotel is amazing! ! It is especially suitable for people who want to go on vacation. It may not be as convenient as Gora to travel, but the hotel actually has a shuttle bus to Togendai Station (a shared station for the cable car and the pirate ship) in the morning and a bus back from the Prince Hotel at Lake Ashi in the afternoon (reservations are required in advance with the front desk). It is suitable for tourists who want to take the Hakone tourist route. The general route is: take a bus to Togendai Station in the morning, take the cable car to see Owakudani, go to Sounzan Station (Hakone cu-mo), then take the mountain train to Gora, or even Hakone Yumoto, and then return to Togendai in the same way to take the pirate ship. After the pirate ship comes out of Moto-Hakone Port, there is a shuttle bus to the Prince Hotel at Lake Ashi, and you can take the shuttle bus back to the hotel from there (you can communicate with the front desk for details, and the front desk is very polite and patient). In addition, the hotel also has a shuttle bus that can take guests to the nearest bus stop (Sengoku Kogen Station) at any time.
In terms of the room, from the Tokyo Hotel to this one, the room is really much bigger, and it faces the golf course, there are mountains in the distance, and it also encountered a snowy day, which is very beautiful!
The view of the hotel restaurant is also beautiful (p9). Dinner is a semi-buffet with a Japanese style. Since there is nothing to eat around, it is still recommended. The breakfast is also very good~
The hotel provides English and Japanese services. Most of the front desk staff speak English well. Some elderly people will use their iPads to communicate with Chinese manual translators when they find that they can't understand (this surprised me, it feels so rich). There is no barrier to communication if you don't speak Japanese. The hotel restaurant also has ********* waitresses who can communicate in Chinese~
The hot spring is very good! The hotel sign says "Laboko Hot Spring", but it's a pity that the outdoor hot spring was under renovation when I went there this time, so there was only an indoor one, but it was also very comfortable~
and There is a small hill at the Sengoku Plateau bus station (it's called something like grassland). The view after climbing up is also amazing! (p10, 11)
I will probably stay here again when I come to Hakone in the future! I like this hotel very much~ btw their Prince Hotel in Lake Ashi is right next to the lake, and there is a bus to Ryugu Palace, which looks very good!
Original TextTranslated by Google
6/10
Guest User
Superior Room
Stayed in Dec 2024
Family
10 review
9.5/10
Amazing
Posted on Feb 7, 2025
The room is very clean and tidy. The hot spring is small but comfortable.
The hotel service is also very considerate.
There is a golf course outside, and the scenery is very pleasant.
The small disadvantage is that there is no king-size bed room, and the twin beds are not easy to put together, so you need to pay attention if you bring children.
Original TextTranslated by Google
duaduadu
Twin Room With Bath
Stayed in Nov 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Jan 13, 2025
Staying in the golf course, the scenery and air are excellent. But if you don't hire a car, there is a section of uphill road from the station to the hotel, which is too tiring to drag the luggage. The Chinese sister in the restaurant is very kind, and the appetizers are all self-service, which is very Japanese.