No.12 Tran Phu Street Ly Thuong Kiet, ward, Haiphong, VietnamSee Hotel Details
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1 night
Guest Reviews
9.4/10
Amazing
164 review
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Verified reviews
Location9.5
Amenities9.5
Service9.1
Cleanliness9.6
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All reviews(164)
Positive reviews(162)
Reviews with photos/video(52)
Great service(46)
Delicious breakfast(17)
Located downtown(12)
Classy environment(10)
Large rooms(7)
Awesome gym(7)
Well decorated(6)
Would stay again(5)
Negative reviews(2)
Guest User
Superior King Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 31, 2025
New and nice hotel in city downtown. Services are good with staffs are very friendly and so much help. Several restaurants serve vary kinds of food from East to West.
Response from Property: Dear Guest,Thank you for your outstanding review and for sharing your experience following your recent stay in our Superior King Room.We’re truly pleased to hear that you enjoyed the comfort of our new hotel, its central location, and the wide selection of cuisine available across our restaurants. It’s also heartening to know that our team’s friendliness and helpfulness made a positive impression on you.Your kind words are a great source of motivation for all of us. We hope to have the pleasure of welcoming you back to Pullman Hai Phong Grand Hotel in the near future.Warm regards,Trong Phan (Mr.)Guest Services ManagerPullman Hai Phong Grand Hotel
Darkforth
Superior King Room With Balcony
Stayed in Jun 2025
Business traveler
49 review
10/10
Outstanding
Posted on Jul 21, 2025
Always a pleasure staying with Haiphong Pullman hotel. Very clean room, super friendly staffs, spacious gym with up to date equivalents. Really enjoy my stay. And super easy to get around central area for foods.
Response from Property: Dear Mr. Darkforth,Thank you very much for your outstanding review and for choosing Pullman Hai Phong Grand Hotel again. We are delighted to hear that you enjoyed the cleanliness of our rooms, the friendliness of our staff, and our well-equipped gym. It’s great to know you found the location convenient for exploring the central area and its food offerings.We look forward to welcoming you back for another enjoyable stay soon!Best regards,Trong Phan (Mr.)Guest Services ManagerPullman Hai Phong Grand Hotel
Anonymous User
Superior King Room
Stayed in May 2025
Business traveler
41 review
8.5/10
Very Good
Posted on Jul 2, 2025
Hotel's facilities seem perfect as all were newly builted building. But the chec in process need to be improved a bit as it took a bit longer than i expected.
Response from Property: Dear Valued Guest,Thank you very much for your gracious feedback. We are truly honored to receive your appreciation of your accommodation with us — your recognition truly means a lot to us.We also sincerely apologize for the delay you experienced during the check-in process. Your comments are very helpful, and we are already working on improving our procedures to ensure a faster and smoother experience for all our guests.We hope to have the pleasure of welcoming you back soon, and we’ll strive to make your next stay even better.Warm regards,Van Anh Nguyen (Ms.)Guest Experience ManagerPullman Hai Phong Grand Hotel
TysonP
Superior King Room
Stayed in Dec 2024
Family
16 review
10/10
Outstanding
Posted on Feb 1, 2025
We had a great stay here! It’s a lovely new hotel right in the middle of Hai Phong. Since most of the city was closed for New Years, we ate most meals here as well. They were accommodating to our 11 month old baby. The play room near the restaurant was a lot of fun the staff were all very nice and helpful. If we’re ever back in Haiphong, we would stay here again!
Hoathuy2024
Superior King Room
Stayed in Dec 2024
Couple
4 review
10/10
Outstanding
Posted on Jan 21, 2025
Good location close to ben thanh market room clean a lot of restaurants close by very recommended
林国光
Superior Room With 2 Single Beds
Stayed in Jun 2025
Business traveler
7 review
10/10
Outstanding
Posted on Jul 16, 2025
Great brand new hotel in Haiphong. This will be the best option for travelling to Haiphong.
Response from Property: Dear Mr. Lin Guo Guang,Thank you very much for your outstanding review. We are thrilled to know you enjoyed your stay and found our hotel to be the best option when visiting Hai Phong. Your kind words about our facilities and service are truly appreciated.We look forward to welcoming you back again soon to Pullman Hai Phong Grand Hotel.Best regards,Trong Phan (Mr.)Guest Services ManagerPullman Hai Phong Grand Hotel
Vincent Kam Seng Kee
Superior King Room
Stayed in Nov 2024
Traveling with friends
16 review
10/10
Outstanding
Posted on Dec 15, 2024
Newest hotel in Haiphong, opened for business in July 2024. Everything looks brand new and classy. The hotel breakfast is really good. There’s also a few noodles shop and eateries around the hotel. Great location and it’s smacked right in the middle of downtown.
Michael L (AU)
Deluxe Corner King Room
Stayed in Apr 2025
Business traveler
31 review
10/10
Outstanding
Posted on May 15, 2025
Great hotel with excellent service. A special thanks to Nhung from reservation team for been able to resolve an issue so promptly.
Chan Bum Bum
Superior King Room
Stayed in Oct 2024
Family
13 review
10/10
Outstanding
Posted on Nov 11, 2024
New hotel so surrounding very nice.Clean room.Delicious buffet breakfast.
Guest User
Superior King Room
Stayed in Feb 2025
Business traveler
14 review
10/10
Outstanding
Posted on Mar 16, 2025
Comparing to Sheraton and Nikko
Pros:
1. No doubt the best and newest hardware, I like the furniture and bathroom, especially the TOTO Washlet. Glass water bottle, tooth paste are very ecology.
2. Location, in city center, not too difficult for walk. Some interesting small shop around.
3. Breakfast is also nice.
Cons:
1. Location is good but also bad. If you stay at the rail station side, you will hear the noise even midnight. I'm not sure the other side.
2. Gym and swimming pool is only opened till 22:00. And the swimming pool is outdoor, although it's beautiful, can't swim during cold day or raining days.
Guest User
Superior King Room
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Mar 24, 2025
Great hotel and service. I recommend stay at Pullan Hai pong. Of course, I will stay my next trip too.
Maria Phan
Superior King Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 4, 2025
We had a fabulous stay here, our time was short (only 2nights) but Giang at front desk gave us a free room upgrade, early check-in at no extra cost! The room was so spacious and cleaned to a very high standard. We also used the pool which is unheated so this time of year, very chilly, the gym facilities were also excellent, very clean, good range of equipment and even has steam and sauna room, the gym is 24hours but staffed between 6am-10pm. Overall i cannot possibly fault anything with this hotel, i would 100% recommend to all and definitely stay again on my next trip!
Jason_Yuen
Superior King Room
Stayed in Aug 2024
Solo traveler
66 review
10/10
Outstanding
Posted on Sep 14, 2024
New hotel, very nice and comfortable
Breakfast plenty of choice
Response from Property: Dear Mr. Jason Yuen,Thank you very much for your kind review. I’m delighted to hear that you had a comfortable stay with us and that our breakfast selection exceeded your expectations. Your positive feedback is greatly appreciated, and it’s wonderful to know that you enjoyed the experience we strive to offer each guest.We truly value your patronage, and I hope we will have the pleasure of welcoming you back to Pullman Hai Phong Grand Hotel in the near future for another memorable stay.Warm regards,Trong PhanGuest Services ManagerPullman Hai Phong Grand Hotel
Nuraishah Shaly
Superior King Room
Stayed in Jan 2025
Business traveler
20 review
10/10
Outstanding
Posted on Feb 10, 2025
Good service. Clean and modern facilities. Will stay here again.