The Hotel Cairns

The Hotel Cairns Reviews

The Hotel Cairns

No.33 Changling South Road, Guanshanhu District, Guiyang, Guizhou, 550007, ChinaView Hotel Details
The Hotel Cairns
The Hotel CairnsThe Hotel CairnsThe Hotel Cairns
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The Hotel Cairns Guest Reviews

4.6/5
Very Good
652 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(652)
Positive reviews(638)
Reviews with photos/video(84)
Friendly front desk staff(109)
Delicious breakfast(54)
Classy environment(45)
Perfect for business trips(41)
Convenient parking(32)
Close to train station(18)
Stayed multiple times(13)
Easy to call taxis(9)
Negative reviews(14)
Honest Reviewer
Business Queen Room
Stayed in Jul 2024
Couples
1 review
2.2/5
Posted on Aug 4, 2024
Incredibly mediocre hotel. Not sure why folks are giving it five stars, they probably have some incentive in doing so. My experience was not great, the main hall was dark and dismal and the front staff hung up on my phone call when I called them to confirm the booking. The staff in person however was friendly. The rooms were interesting. The beds were rock hard and the lights were constantly flickering. The bed was clean however so that was a plus. The shower was quite strange, there was an opening that allowed water to gush out even when fully closed which made no sense at all. The stains on the bathroom floor were apparent and there was no shower gel but two shampoos, and there was no spare toilet paper. I’d give this place a solid 2 stars and would not suggest anyone paying more than 300 for this.
Jean-Yves
Round-bed Room
Stayed in Mar 2023
Family
3 review
2.2/5
Posted on May 1, 2023
Too long checking time for foreign passport, taking picture of each single page of the passport. Definitively more difficult to enter this hotel than passing Chinese border. Later the room was smelling cigarette, too bad for families.
Response from Property: Dear foreign friends, thank you very much for staying in Cairns with your friends. Please forgive our late apology and thank you for your shortcomings in the hotel. We will improve it. We will try our best to optimize the cumbersome process of passport processing. We are deeply sorry that you chose another round bed room after learning that it smelled of smoke, but it still failed to bring you a satisfactory experience. I wish you more beautiful things in your next journey ~
Guest User
Business Queen Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 30, 2024
The hotel front desk is great! The service is warm and thoughtful, making people feel at home! What's even better is that two breakfasts are delivered to the room, which is very generous. The breakfast is also very good. There are a full range of varieties. Recently, their business seems to be quite good.
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Anonymous User
Deluxe Room (2 Beds)
Stayed in Sep 2024
Family
20 review
3.0/5
Posted on Oct 4, 2024
Although there are no smart devices, the overall stay is good. The door lady at breakfast is very gentle, the omelette chef is also very good, and the rice noodles for breakfast taste OK. The best thing is that you can check in early. The bad thing is the front desk I met that day. When I left, I asked the front desk to clean the room and put some toilet paper. The front desk replied to me, didn’t you just move in? This is very speechless. Can’t you clean the room just after moving in? The room rate doubled during the holiday period, but the service did not double. Except for this bad front desk, everything else is good
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Response from Property: Dear distinguished guest, thank you very much for choosing to stay in Cairns. What you praised us for is what we should do, and we will continue to maintain it. At the same time, we will strengthen the training of internal staff to provide customer services. The hotel room prices will fluctuate slightly in the off-season and peak season, but they must be within the reasonable price supervised by the functional departments. Thank you again for your valuable comments and apologize for the shortcomings in our service. I wish you a happy life!
Guest User
Deluxe Room (2 Beds)
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 14, 2024
It was a good choice to stay here for this trip to Guizhou. The facilities are complete, the environment is clean, and the location is excellent. In particular, the service of the lady at the front desk was superb. She helped us solve our problems very attentively and upgraded the room for free. This warm gesture added another joy to our trip to Guizhou.
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Response from Property: Dear distinguished guest, thank you for your affirmation of the hotel. Your choice and support are our greatest encouragement. The hotel is surrounded by major supermarkets, parks and food streets, and has a superior geographical location. The hotel is committed to providing guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. I wish you a sunny mood every day. All friends of Guiyang Cairns are looking forward to your visit again!
Guest User
Deluxe Double Room
Stayed in Jun 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 31, 2024
I always stay here when I'm on a business trip. It's very close to Linquan Motor. The service is very good. Several girls at the front desk are very friendly and can recognize me every time I come. I like breakfast powder very much. The hotel is also quite big and the room is also big. Everything is good except that there is no laundry room. I hope it can be improved.
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Response from Property: Dear distinguished guest, thank you for your affirmation of the hotel. Your choice and support are our greatest encouragement. The hotel is surrounded by major supermarkets, parks and food streets, and has a superior geographical location. The hotel is committed to providing guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. I wish you a sunny mood every day. All friends of Guiyang Cairns are looking forward to your visit again!
Guest User
Round-bed Room
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 20, 2024
The hotel is relatively close to Guiyang North Railway Station, about a 10-minute drive. There are some gourmet restaurants on the first floor of an office building nearby. The variety is rich and the prices are affordable. The waiters are very friendly and breakfast is also good.
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Response from Property: 尊敬的貴賓您好,感謝您對酒店及我們服務團隊的肯定,您的選擇和支持是我們最大的鼓勵,酒店周圍有各大商超,公園和美食街,地理位置優越。酒店立志於為客人提供賓至如歸的温暖,再次感謝您選擇貴陽凱恩斯酒店,祝您每天都能擁有陽光般的好心情,貴陽凱恩斯全體小夥伴期待您的再次光臨
Guest User
Zero Pressure Deluxe Twin Room (Zero Pressure Mattress + Zero Pressure Pillow)
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 20, 2024
The room is very clean and tidy, the location is excellent, the transportation is convenient, there are plenty of parking spaces, the service of the front desk lady is very good, you can choose here for any reception. Luckin Coffee in the lobby is also very convenient.
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Liulangshamo198635
Deluxe Double Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 10, 2024
This hotel experience is great! The room is clean and comfortable, the service is considerate and thoughtful, and the facilities are complete. Booking is convenient, the mini program is smooth, and check-in and check-out are efficient. Highly recommended!
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Guest User
Deluxe Double Room
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 31, 2024
This hotel stay experience is great! The room is spacious and clean, the bedding is comfortable, and the facilities are complete and intelligent. The hotel front desk Xiao Cheng provided good service, friendly and enthusiastic attitude, and the food was rich and delicious. The surrounding transportation is convenient and there are beautiful scenery. I will choose this place next time I travel!
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Guest User
Business Queen Room
Stayed in Oct 2024
Other
3 review
5.0/5
Outstanding
Posted on Nov 30, 2024
The room is spacious and bright. The lady said that there were rooms available and upgraded the room. It's not easy now. I think it's pretty good. I checked out today and gave a good review immediately. The facilities are also OK. It's a cost-effective hotel at this price. I will come back next time I go on a business trip.
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Guest User
Business Queen Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 30, 2024
I always stay here when I come to Linquan Motor for business. It is convenient, quiet, spacious, and the room is also very large. The service of the girl at the front desk is very enthusiastic. The free breakfast is rich and cost-effective. Once you get used to a place, you don't want to change it. It is also close to the North Station
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Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
This time I had a great experience staying at [hotel name]! The front desk service was warm and thoughtful, and the check-in was efficient. The room was clean and tidy, the bedding was comfortable, the facilities were complete and intelligent, and the network was smooth. The bathroom was separated into dry and wet areas, and the toiletries were of good quality. The hotel breakfast was rich and varied, and the taste was delicious. The gym and swimming pool were also great, and a good place to relax. The surrounding transportation was convenient, close to attractions and shopping malls. I will choose this place next time and recommend it to everyone!
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Guest User
Business Queen Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 29, 2024
The room facilities are complete and the service staff is of high quality, which is very different from some express business hotels. The breakfast is rich in variety, the room facilities are new, the bedding is comfortable, and the overall value for money is excellent. It is a very satisfactory experience. Extra beds can be added, parking is available at the door, and it is not far from the subway station, but you need to take a car to get there. It is three or four kilometers away from the high-speed rail station, and high-speed rail travel is very convenient.
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Guest User
Business Queen Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 17, 2024
It's my first time here. The hotel is clean and tidy. My family is also very satisfied with it. There is a parking lot, which is convenient. Ms. Li at the front desk is considerate and attentive. I will stay here again when I come to Guiyang in the future.
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