Shanshui Trends Hotel (Guangzhou East Railway Station) Reviews

Response from Property: Dear guests, welcome to Shanshui Hotel! Thank you for taking the time to leave your review here. The hotel is deeply sorry for this incident. Xiaoshui and all the staff hereby say sorry to you and will investigate if it is true. If it is true, it will be dealt with seriously. At the same time, the hotel will strengthen training to prevent similar incidents from happening and provide better services to all guests. Xiaoshui looks forward to your next visit.

Response from Property: Dear guest, thank you for your review. Your satisfaction is our driving force. We will continue to focus on the needs of each guest and provide sincere service. At the same time, we also look forward to more opportunities in the future to show you the high-quality service of Shanshui Trends Hotel.

Response from Property: 尊敬的客人，感謝您的點評。您的滿意是我們前進的動力。我們會一如既往的以每位賓客的需求為中心，提供真誠的服務.同時也期待今後有更多的機會為您展示山水時尚酒店的高品質服務。

Response from Property: Dear guest, hello! Thank you very much for your good comments! Your satisfaction is our greatest motivation, and we are very happy to provide you with a satisfactory accommodation experience. We look forward to your visit again next time and wish you a happy life!

Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!

Response from Property: Dear guest, thank you for your review. Your satisfaction is our driving force. We will continue to focus on the needs of each guest and provide sincere service. At the same time, we also look forward to more opportunities in the future to show you the high-quality service of Shanshui Trends Hotel.

Response from Property: 尊敬的客人，您好！首先，我代表酒店對您在入住期間的不愉快體驗表示誠摯的歉意。我們深知酒店的衞生和服務質量對您的住宿體驗至關重要，而此次未能達到您的期望，我們深感愧疚。針對您提到的問題，我們已經採取了以下措施進行改進：關於走廊光線昏暗和房間衞生問題：我們已對走廊照明系統進行了全面檢查和維護，確保走廊光線明亮。對房間進行了深度清潔，包括牆壁、鏡子、傢俱等，確保無灰塵和污漬。同時，我們加強了日常清潔流程，嚴格執行客房衞生管理制度，確保房間達到衞生標準。關於酒店整體衞生和服務質量：我們已對全體員工進行了衞生知識和服務態度培訓，確保每位員工都能以專業的態度為客人提供服務。加強了對客房衞生的檢查力度，採用四級檢查制度（員工自檢、班組檢查、部門檢查、職能部門檢查），確保衞生問題能夠及時發現並解決。我們真誠地希望您能再給我們一次機會，我們一定會努力改進，讓您在下次入住時感受到我們的誠意和進步。再次感謝您的理解和反饋，祝您生活愉快！

Response from Property: Dear guest: Hello! We are very sad to see your comments. We were not able to give you a satisfactory stay experience. This is our biggest regret. Please point out the areas where the hotel is not doing well. We will make improvements in time. Finally, we look forward to your next visit.

Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!

Response from Property: Thank you very much for your evaluation of our hotel. We attach great importance to the evaluation of every customer. We sincerely apologize for any problems or inconveniences you encountered during your stay. We have always been committed to providing excellent service and a comfortable accommodation experience, but our service does not seem to meet your expectations. We will listen carefully to your opinions and take measures to improve them. Thank you for your suggestions and criticisms. We will actively think about and make corrections. We will further improve the service quality of our employees and strengthen room hygiene management to ensure that you will receive better service and a better accommodation experience in your future stay. Thank you again for your evaluation, we look forward to welcoming you again in the near future

Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and providing us with valuable comments and suggestions! We have made improvements in time. We failed to leave you with a perfect memory this time. We hope to make up for it next time (give us a chance!) We are working hard and look forward to your witness! I wish you all the best!

Response from Property: Dear guest, thank you for your review. Your satisfaction is our driving force. We will continue to focus on the needs of each guest and provide sincere service. At the same time, we also look forward to more opportunities in the future to show you the high-quality service of Shanshui Trends Hotel.

Response from Property: Dear guests: Hello, Shanshui Fashion Hotel East Railway Station Branch is located at the train station, in the prosperous area of ​​Dongfang Baotai Business District. Exit G of the East Railway Station subway is close at hand. It is only a few minutes drive from Zhengjia Plaza and Teemall. , such a location provides great convenience for guests to eat, stay, travel and purchase, and the hotel's enthusiastic staff will escort you during your trip. We are really touched to see your satisfaction and affirmation, and we will Keep up the good work and always be ready for your return.

Response from Property: 親愛的客人，您好！非常感謝您對我們酒店的高度評價！我們很高興您對地理位置和服務感到滿意。您的支持是我們不斷前進的動力！期待您再次光臨，我們將繼續為您提供優質的住宿體驗。如果您有任何特別的需求或建議，隨時歡迎與我們聯繫。祝您生活愉快！