Shanshui Trends Hotel (Guangzhou East Railway Station) Reviews

Response from Property: Dear guest: Thank you very much for taking the time to give us feedback on your stay experience. We are deeply sorry for not meeting your expectations and have taken immediate measures to improve. Regarding the issue of outdated room facilities, we have arranged a professional team to conduct a comprehensive inspection of the guest rooms and give priority to the maintenance and updating of aging facilities to ensure a more comfortable stay environment in the future. The room you mentioned is not equipped with a refrigerator. We fully understand that this has caused inconvenience to your needs. The hotel is currently evaluating the plan to add refrigerators to all guest rooms, striving to meet the actual needs of guests for storing refrigerated items as soon as possible. In response to the problem of poor air conditioning effect, we have urgently arranged for the engineering team to conduct in-depth debugging and maintenance of related equipment, and at the same time optimize the air supply system to ensure that subsequent temperature adjustment is more stable and efficient. Your suggestions are very important to us. We will continue to optimize service details to ensure that every guest can enjoy a safe stay experience. I apologize to you again for this shortcoming and look forward to having the opportunity to serve you again in the future, when we will present a better environment and quality. I wish you a happy life!

Response from Property: 尊敬的賓客：感謝您抽空分享入住體驗！得知您對酒店的地理位置和整潔環境感到滿意，我們倍感欣慰——緊鄰廣州東站與地鐵、步行即達東方寶泰的便利性，正是許多旅人選擇我們的原因。您提到的“乾淨床單”也是對客房團隊最大的肯定，我們會將您的認可轉達給他們。

Response from Property: 您好！首先，我們非常感謝您抽出時間向我們反饋此次入住體驗。對於您在住宿過程中遇到的諸多問題，我們深感抱歉，您的失望和不滿是我們最不願意看到的。我們深知此次體驗給您帶來了諸多不便，您的反饋對我們來説是寶貴的財富。我們希望通過切實改善酒店的環境和服務質量。我們真誠地希望您能再給我們一次機會，讓我們用實際行動來證明我們的改進和誠意。如果未來您還有任何問題或建議，歡迎隨時與我們溝通，我們將竭誠為您服務。

Response from Property: 尊敬的賓客：您好！非常感謝您對酒店的評價，我們很高興您覺得這裏離車站很近，交通方便，並且還願意再次光臨。我們深知，優越的地理位置和便捷的交通是您選擇我們的重要原因之一。酒店緊鄰廣州東站，無論是前往市區還是其他地區都非常方便。我們很高興您對我們的位置感到滿意。期待您下次來廣州時，繼續選擇我們酒店。祝您生活愉快，旅途順心！

Response from Property: Dear guests, welcome to Shanshui Hotel! Thank you for taking the time to leave your review here. The hotel is deeply sorry for this incident. Xiaoshui and all the staff hereby say sorry to you and will investigate if it is true. If it is true, it will be dealt with seriously. At the same time, the hotel will strengthen training to prevent similar incidents from happening and provide better services to all guests. Xiaoshui looks forward to your next visit.

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店，並對酒店的地理位置給予高度評價。我們深知，優越的地理位置是您選擇我們的重要原因之一。酒店位於廣州東站內，步行即可到達高鐵站和地鐵站，交通極為便利。同時，酒店毗鄰大型購物區，距離天河城購物區僅一站地鐵路程，無論是購物、用餐還是娛樂，都能輕鬆到達。我們很高興您對此次入住感到滿意，並期待您下次來廣州時，繼續選擇我們酒店。祝您生活愉快，旅途順心！

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our hotel and for your approval of the hotel's location and the comfort of the bed. We know that the superior geographical location and comfortable accommodation environment are one of the important reasons why you choose us. We are deeply sorry for the inconvenience you have caused regarding the unclear hotel signs and old stains in the room. We have taken the following steps to make improvements: Increased signage: We have added more visible signage at the hotel entrance and surrounding areas to ensure you can easily find the hotel. Room cleaning: We have strengthened the cleaning of the rooms, especially the bed sheets and other places that are prone to stains, and have carried out more detailed cleaning and replacement. We value your feedback and hope that these improvements will provide you with a noticeable improvement in your future stays. We hope you will continue to choose us when you stay next time and wish you a happy life!

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店，並對酒店的位置和周邊環境給予認可。我們深知酒店的便利性是您選擇我們的重要原因之一，酒店位於地鐵站內，交通極為便利，周邊的寶園中心也為您提供了豐富的餐飲和購物選擇。對於您提到的房間異味問題，我們深感抱歉給您帶來了不愉快的體驗。異味問題可能是由於房間通風不暢、地漏堵塞或清潔不徹底等原因導致的。我們已經採取以下措施進行改進：加強通風：我們已經優化了房間的通風系統，確保房間內空氣流通順暢。同時，清潔人員會在打掃房間時打開窗户進行通風，以減少異味。清潔與消毒：我們已經對房間進行了全面的清潔和消毒，特別是衞生間地漏、地毯和布藝傢俱等容易藏匿異味的地方。同時，我們會定期檢查地漏，確保其暢通無阻，防止異味從下水道返上來。我們非常重視您的反饋，並希望通過這些措施讓您在未來的入住中感受到明顯的改善。期待您下次入住時，能繼續選擇我們，祝您生活愉快！

Response from Property: 尊敬的賓客：您好！首先，我代表酒店對您此次入住體驗中遇到的問題表示誠摯的歉意。我們深知，服務態度和房間衞生是影響您入住體驗的重要因素，而我們在這方面沒有達到您的期望，這是我們的嚴重失誤。對於您提到的工作人員態度問題，我們已經對相關人員進行了嚴肅的批評教育，並加強了服務意識培訓，確保每一位員工都能以熱情、專業和高效的態度為您服務。同時，我們也將優化服務流程，提高響應速度，確保您的需求能夠得到及時滿足。關於房間衞生和煙味問題，我們已經立即採取措施進行整改。我們加強了客房的清潔標準，確保房間在您入住前經過徹底清潔和通風。對於有煙味的房間，我們已經進行了深度清潔，以確保空氣質量。我們非常重視您的反饋，並希望通過這些改進讓您在未來的入住中感受到明顯的提升。雖然酒店的位置便利是我們的優勢，但我們深知，衹有提供優質的服務和良好的住宿環境，才能真正贏得您的滿意。期待您下次入住時，能繼續選擇我們，祝您生活愉快！

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店，並對酒店的位置便利性給予認可。我們深知，對於許多差旅人士來説，便捷的交通和節省時間是選擇酒店的重要考量因素。您提到酒店設施較為簡陋，我們已經注意到了這一點，並正在努力進行改善。目前，我們正在逐步更新部分客房設施，同時也在優化服務流程，以確保每一位賓客都能享受到更加舒適、便捷的住宿體驗。我們非常感謝您的理解與支持，您的反饋對我們來説非常寶貴。期待您下次入住時，能感受到我們的改進和努力。祝您生活愉快，旅途順心！

Response from Property: Dear guest,Thank you so much for your kind words! We are delighted to hear that you found our hotel **clean and comfortable**, and that the **proximity to the train station** was convenient for you. It’s also wonderful to know that you enjoyed the **good food** we offered.Your satisfaction is our top priority, and we are thrilled that we could meet your expectations on these important aspects. We look forward to welcoming you back again and continuing to provide you with a pleasant stay.Best regards,

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our hotel and for recognizing our geographical location and surrounding dining facilities. We are well aware that for travelers who need to catch an early train, a superior location and convenient transportation are important considerations when choosing a hotel. The hotel is close to Guangzhou East Railway Station and is within walking distance to the subway station (Line 1 and Line 3), with extremely convenient transportation. At the same time, there are abundant dining options around the hotel, from Oriental Baotai Shopping Plaza to various specialty restaurants, all of which can satisfy your taste buds. We are glad that you are satisfied with these aspects and look forward to your next stay at our hotel, where we can continue to provide you with a comfortable and convenient accommodation experience. I wish you a happy life and a pleasant journey!

Response from Property: Dear guest, thank you for your review. Your satisfaction is our driving force. We will continue to focus on the needs of each guest and provide sincere service. At the same time, we also look forward to more opportunities in the future to show you the high-quality service of Shanshui Trends Hotel.

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店，並對酒店的交通便利性給予認可。我們深知，優越的地理位置是您選擇我們的重要原因之一。廣州東站是中國重要的交通樞紐之一，周邊交通極為便利。酒店緊鄰廣州東站，步行即可到達高鐵站和地鐵站，無論是前往市區還是其他地區都非常方便。此外，酒店周邊餐飲選擇豐富多樣，從日料、粵菜到各類小吃，都能滿足您的味蕾。我們很高興您對此次入住感到滿意，並期待您下次來廣州時，繼續選擇我們酒店。祝您生活愉快，旅途順心！