Star Residence ICC Guangzhou Reviews

I have stayed at this hotel for about two weeks, its amazing experience. Good and clean rooms , helpful staff specially Nick at the reception was very helpful in everything. Will give 5 stars for overall experi6. Thank you.

Location is excellent. We picked this room as it was a studio apartment. However, when we arrived there was nothing equipped in the kitchen. When we asked for a couple of plates, glasses, and tableware it arrived dirty (see picture). There was no dish soap to wash them so we didn’t use them. There was also no hand soap and we didn’t get any when it was requested. We won’t stay here again and I wouldn’t recommend if you wanted to use anything kitchen related.

Great location and overall good value for money The hotel has an excellent location — lots of cafes, shops, and malls nearby. There’s a convenient delivery service on the first floor where couriers can leave your packages, and the staff is polite and helpful. The room was clean and modern, matching a 4-star standard. It had a fridge, microwave, and washing machine — very useful. However, there are a few downsides. The deposit is quite high (3000 RMB), and it’s better to leave it in cash because if you pay by card, it’s unclear when or if it will be refunded. This can be inconvenient if you’re a tourist flying home after your stay, as you end up stuck with local currency. There are no extras like a minibar or room service, so it’s unclear why the deposit is so large. Also, the amount seems to change — it’s not fixed. The gym is extremely small and basically empty, but you still have to pay to use it. Breakfast was very basic, so we didn’t use it at all. The room includes a kitchen, and you can request kitchenware from the hotel, but they don’t inform guests about this. The first time we stayed, we didn’t know and had to buy our own plates and utensils. Overall, for the price, this is a very good place to stay. I would recommend it.

A bit dated but good price to value ratio for this location

Spacious room with washer and a small kitchenette. Lots of shelves and storage. Eateries are nearby. There’s a connecting bridge to bring us to the ICC mall.

Great stadium view on 13 floor.

Convenient location..... Tidy n clean hotel... Price was preety fair... I recommend stay here in low season.. High season not. Possible to get room...

I thoroughly enjoyed my stay here. I was upgraded to the Executive Studio on the 10th floor, and enjoyed the view of the Stadium and malls at Taikoo Hui. The staff on duty were also helpful in answering queries related to renting a powerbank, getting around by Didi and public transport. They were also accomodating with a late check-out as my flight home was at night. Of note is the excellent soundproofing. Despite being located on a busy road, it was calm and peaceful. This was unlike another hotel I stayed in previously. While the room is clean, and comfortable with ample cabinet space, an in-room washing machine, microwave and induction stove, drying racks for laundry, detergent, cutlery, crockery and utensils had to be requested- through a call to reception. Location: Linhexi MRT Exit C is about 500 m away - on the side of the stadium It has escalators (both directions) and is useful for those with luggage. Exit D is oyhe same side of the road and is connected to high end mall with restaurants, spas and cafes. A short walk away is another mall with more varied choices

So far it’s convenient as I’d stayed here before and will be back soon

prime location, staff with good attitude but they should keep the windows open to have some ventilations

Hotel is decent although basic (compared to other ascott managed units).. location not too off.

Location is good and the place was clean. Note facilities (Gym, Sauna, Yoga) have costs and are not included in the booking.

Modern service apartment. Good central location. Very good service. Only washing machine in room so you need to air dry your clothes.

Spacious and comfortable. Minimal noise at night. Walking distance to metro station in Tianhe district. Very helpful front desk staff.