No.15 Shima Street, Tianhe District, Guangzhou, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
8.5/10
539 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.3
Amenities8.3
Service8.8
Cleanliness8.4
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All reviews(539)
Positive reviews(494)
Reviews with photos/video(131)
Classy environment(20)
Great value for money(18)
Great location(18)
Easy to get around(17)
Friendly front desk staff(16)
Average sound insulation(11)
Large rooms(7)
Stayed multiple times(3)
Negative reviews(45)
Anonymous User
Single Room
Stayed in Feb 2025
Solo traveler
12 review
4.0/10
Posted on Mar 17, 2025
not clean.. even when i ask to clean.. still have garbage
the bed not change
no water to drink
it is suitable for limited budget.
Response from Property: We are very sorry to give you a bad stay experience. If you have any questions, please contact our front desk as soon as possible and we will actively deal with it. All Hengtong employees wish you good health and smooth work.
Guest User
Standard Double Room
Stayed in Apr 2025
Solo traveler
6 review
3.0/10
Posted on May 6, 2025
Shocked by the overall, located at quite a secluded alley and
Response from Property: Dear customer, I am very sorry to give you a bad stay experience. Our hotel facilities are complete, including air conditioning, TV, WiFi, and hair dryers! We will immediately feedback your valuable suggestions to our manager for processing. I believe you will have a better stay experience next time. All Hengtong employees wish you good health and smooth work.
MAAK
Standard Double Room
Stayed in Dec 2024
Traveling with friends
16 review
10/10
Outstanding
Posted on Jan 30, 2025
The building is old but the maintenance is good. 1.2km away from the subway station but surrounded by many restaurants and marts.
Response from Property: Dear guests: Hello! Thank you for your trust in Hengtong Hotel! Thank you for your generous praise and strong recommendation! Hengtong Hotel is your most beautiful and warmest home in Guangzhou. Remember to come back often when you have time~
Guest User
Single Room
Stayed in Jun 2025
Solo traveler
3 review
5.5/10
Posted on Jul 6, 2025
The staff is very friendly and has good location, it's hidden in an alley and hard to find, but the rooms are awful dirty and old like the rest of the hotel
Response from Property: 很抱歉未能給您創造滿意的入住體驗。在客人入住之前,我們都會進行查房、打掃客房並更換床單,每一步都有規範的服務流程,請放心入住。感謝您對我們的包容與諒解,我們會繼續做好服務與客房,相信您下次入住時會得到更加好的入住體驗,酒店期待您的再次光臨,祝您生活愉快!
kadri Ramzi
Single Room
Stayed in Jun 2025
Solo traveler
18 review
10/10
Outstanding
Posted on Jul 16, 2025
The location is good but sometimes difficult to find the price is cheap and stuff is helpful and friendly and the place not bad and clean
I didn’t even like the amenities of the hotel the location was not so good the stay was so average 😢😢 There was not even a bottle of water 😢
Response from Property: Dear customer, I am very sorry to give you a bad stay experience. Our hotel facilities are complete, including air conditioning, TV, WiFi, and hair dryers! We will immediately feedback your valuable suggestions to our manager for processing. I believe you will have a better stay experience next time. All Hengtong employees wish you good health and smooth work.
Neki Laci
Standard Double Room
Stayed in Apr 2025
Couple
5 review
2.0/10
Posted on May 4, 2025
Very basic accommodation. The place wasn’t clean, and the location wasn’t convenient. Would not recommend.
Response from Property: Dear guests, we are sorry that we failed to provide you with a satisfactory stay experience. Before guests check in, we will conduct room inspections, clean the rooms and change the bed sheets. Each step has a standardized service process. Please feel free to check in. Thank you for your tolerance and understanding. We will continue to provide good service and rooms. I believe that you will get a better stay experience next time. The hotel looks forward to your visit again and wish you a happy life!
Guest User
Single Room
Stayed in Mar 2025
Solo traveler
5 review
5.0/10
Posted on May 8, 2025
There was a noisy sound coming from. A fanny I guess, outside the window, and it does not stop it annoying, and the room is so small compared to the price and the place. Otherwise, the staff were friendly and helpful
Response from Property: Dear guests, we are sorry that we failed to provide you with a satisfactory stay experience. Before guests check in, we will conduct room inspections, clean the rooms and change the bed sheets. Each step has a standardized service process. Please feel free to check in. Thank you for your tolerance and understanding. We will continue to provide good service and rooms. I believe that you will get a better stay experience next time. The hotel looks forward to your visit again and wish you a happy life!
Brenda uk
Single Room
Stayed in Mar 2025
Business traveler
1 review
8.5/10
Very Good
Posted on Apr 23, 2025
The ladies at the reception were lovely and helpful, very very friendly
Response from Property: We are glad that you have had a wonderful holiday in Hengtong. Your comments are the best affirmation and encouragement for our service. We are always on the road of hard work and look forward to meeting you every time. We wish you a happy life.
Dr Mohammad Hasan
Standard Double Room
Stayed in Mar 2025
Booked for others
13 review
2.0/10
Posted on Apr 16, 2025
Very small and congested room not deserving in such price.
Response from Property: Dear customer, I am very sorry to give you a bad stay experience. Our hotel facilities are complete, including air conditioning, TV, WiFi, and hair dryers! We will immediately feedback your valuable suggestions to our manager for processing. I believe you will have a better stay experience next time. All Hengtong employees wish you good health and smooth work.
Guest User
Single Room
Stayed in Mar 2025
Solo traveler
3 review
4.5/10
Posted on Apr 23, 2025
No AC and very bad. I stay only 1 day im not satisfied.
Response from Property: Dear guest, we are very sorry that your stay experience did not meet your expectations. We take your feedback very seriously and the room does have air conditioning (above the room/remote control on the table). It is our responsibility for not letting you know the relevant information in a timely manner. We will strengthen the explanation work. Thank you for your correction! "If you have any questions during your stay, please feel free to call the front desk. We are happy to serve you. I wish you a happy life and smooth work.
Guest User
Double Room
Stayed in Mar 2024
Business traveler
13 review
8.5/10
Very Good
Posted on May 14, 2024
Nice staff clean regarding prices are ok
You are in the local area so smells will be local
Response from Property: Dear guest: Hello! Thank you very much for staying at our hotel. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. We are very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!
Guest User
Double Room
Stayed in Sep 2024
Family
4 review
2.0/10
Posted on Oct 29, 2024
Worst hotel ever, if you’re looking for a cheap room please avoid this hotel, it’s extremely dirty and the cleaning staff they don’t do anything, the first day we came, we found some hair and a battery on the floor,
After three days, the hair and the battery stayed at the same spot, even for free I would never go back it’s a total scam, they don’t change the bedding and the towels, the room has insects, and, of course a really bad smell, we regret staying there! Trust me, this room worth nothing!
Response from Property: Dear customer, we are sorry to give you a bad stay experience. Our guest rooms are cleaned after each guest, and disposable supplies are complete. Our front desk is also online 24 hours a day. You can contact us if you encounter any problems during your stay. We will immediately feedback your valuable suggestions to our manager for processing. All Hengtong employees wish you good health and smooth work.
阿尼斯 ANIS
Standard Double Room
Stayed in Jun 2025
Traveling with friends
2 review
8.0/10
Very Good
Posted on Jul 31, 2025
Staff behaviour was good
Response from Property: 尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。