Home2 Suites By Hilton Guangzhou Conghua Guest Reviews
4.8/5
Excellent
1980 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1980)
Positive reviews(1965)
Reviews with photos/video(695)
Friendly front desk staff(247)
Delicious breakfast(219)
Many amenities(121)
Great swimming pool(80)
Perfect for business trips(63)
Well designed(52)
Tasty coffee(43)
Clean pool(15)
Negative reviews(15)
Guest User
Smart Queen Bed Room
Stayed in Jul 2024
Other
2 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The hotel is just perfect! Everything is clean and smells really good! The stuff if kind, helpful and some of them speak English which helps a lot if you are w foreigner. Breakfast is really great: full of choices both Chinese and Western food! My favourite thing about this hotel is that it allows the pets to live with you so you can feel home! The hotel offers some pets goods included in the “pet fee”. The policy for pets is very reasonable- show the certificates that pets were vaccinated against rabies. As a cats owner I really appreciate it, we want to travel to the safe place where other pets can’t spread any diseases. The stuff is very considerate when it comes to cleaning pet owners rooms. I also really enjoyed the outdoor swimming pool! Really recommend this place!
6/9
Response from Property: Dear guests,Thank you for sharing your stay experience with us. We are delighted to learn that you enjoy the hotel's service and are honored to provide you with unique and high-quality service.We are a pet friendly hotel, and all supplies in the pet room are cleaned and disinfected to ensure the health of you and your pets.We promise to provide our customers with the most comprehensive personal services and facilities, ensuring that they always enjoy a comfortable environment. Thank you again for your positive feedback. All hotel staff sincerely welcome you and your beloved pet to stay again!
QualityHotelGuy
Smart Queen Bed Room
Stayed in Jan 2024
Couples
6 review
5.0/5
Outstanding
Posted on Mar 30, 2024
I really dont give 5 star rating but for this hotel I must. The fairest comment for this Conghua hotel is that it is the best hotel I stayed among Mandarin Oriental, Ritz. The reason is that, although it does not offer luxury amenities, it has attention to details and very clean room. Basics are done well and offers good qualify breakfast. Kudos to the team!
Response from Property: Dear guest, Thank you for staying at the Home2 Suites by Hilton Guangzhou Conghua, and for taking the time to write down your support and recognition for the hotel for us. We are extremely honored to provide you with our services and have received your encouragement. We will continue to work hard and not disappoint your praise of the hotel!
ka ki
Special Offer Smart Double Bed Room (Microwave + Refrigeration/Freezing Fridge + Shuda Mattress + Smart Toilet)
Stayed in Mar 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Jun 24, 2024
Everything is good
6/13
Response from Property: 尊敬的賓客,您近期的住宿體驗未能讓您百分百的滿意,我們對此深表歉意。我們再完成一次約定,一次愉快的約定,您下次再來的時候,我們仍然在這裏等您,每天都以更多的一點點進步,更多的一點點貼心,更多的一點點舒適,更多的一點點便捷,有您的支持,我們每天以龜速前進着,等您再來檢閲,期待您的光臨哦!
Shun Man Rebecca
Smart Queen Bed Room
Stayed in Oct 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 22, 2023
交通非常方便,有小廚房和微波爐, free coffee at lobby, very nice hotel staff. the room is super clean and comfy. Delicious breakfast.
Response from Property: 尊敬的客人您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為給每一位客人帶來不一樣的入住體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力,時刻準備着您隨時回來。
Ginchy
Smart Queen Bed Room
Stayed in Mar 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on May 5, 2024
Firstly the hotel is amazing. The quality is 5 star. They have thought about every detail down to the pillows used.
The staff were all very lovely & overall had a lovely stay. The only thing for me was the hotel pool was not open. I chose this hotel so I could swim each day. There should have been some warning before booking letting customers know it will be closed. Saying that i had a great stay.
Response from Property: Thank you for sharing such a comprehensive review. We apologize for not fully meeting your expectations during your stay. We will promptly convey all valuable suggestions to the hotel management, meticulously examine the specific details of the reservation platform, preserve the positive aspects, and address the shortcomings. Our constant endeavor is to provide an unparalleled stay experience for our guests. The pool is now operational since May 1st, and we are confident that you will enjoy a renewed experience during your next visit. We sincerely extend an invitation for you to join us again.感谢您如此细致的点评分享,很抱歉此次入住未能完全达到您的期望。关于您提及的每宝贵的建议我们都将分享至酒店管理层,检查好预定平台的具体细节,保持好的方面,改进不足。我们始终追求为客人打造完美的入住体验,5月1日泳池已开放,相信在您下次入住时会有全新的体验,诚邀您的再次到来。
Anonymous User
Suite
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 5, 2024
24Hhao a
Response from Property: Dear guest: Thank you for staying at the hotel and leaving your review. A simple "very good" has inspired us. This is what our service providers have always pursued. This will also become the driving force for us to continue to work hard and make progress. We look forward to the next one. At your service!
Guest User
Smart Queen Bed Room
Stayed in May 2023
Business travelers
19 review
3.7/5
Posted on Aug 11, 2023
Nice to stay. The room was clean, but the food was not good. It is ok
Response from Property: Dear Guest, thank you for choosing HOME2 Suits by Hilton Guangzhou Conghua for your vacation/business choice. We deeply regret not being able to provide you with a pleasant stay.Please believe that we are always committed to providing guests with True Treatment Service. We are very sorry for the inconvenience caused to you this time, and we also hope to get more details from you, so that we can timely train and improve.We hope to welcome you again soon whenever your travel needs bring you back to Guangzhou Conghua!
Samson Fu Ho
Smart Twin Room
Stayed in Apr 2023
Business travelers
2 review
4.2/5
Very Good
Posted on Jun 19, 2023
The newly opened Home2 by Hilton suddenly makes this the most attractive hotel in Conghua for travelers used to 5 star hotels in Tier 1 Chinese cities. Having also recently stayed at "Esea" and "Ramada", from a cost performance standpoint, Home2 is the unequivocable choice.
The hotel is new and shiny right now so maybe the fact thait exudes a sense of vibrancy and freshness is too early to say. However I'll be a satisfied returnee and would also be booking family and friends to Home2 whenever they visit Conghua.
Yuki and Rita were amazing checking me in.
Response from Property: Free to be you(乐居由你)~Thank you for staying at the home2 suites by hilton Guangzhou Conghua, Thank you for your generous praise,I hope you can comeing again,have a nice day,best wish!
JOE CHAK
Smart Queen Bed Room
Stayed in Aug 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Ok good
Response from Property: Free to be you(乐居由你)~Thank you for staying at the Home2 Suites by Hilton Guangzhou Conghua and thanks for your generous praise, hope to meet you again, have a nice day~ Best wishes!
Guest User
Smart Queen Bed Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 17, 2024
The hotel is very good and comfortable. The front desk lady Carmen Jenny Lucy provided excellent service. She also gave us a small gift when we left the hotel. It was really heartwarming. I will choose it again next time.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,期待下一次的出行,我們能為您創造更加完美的服務。
Guest User
Smart Queen Bed Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The experience of staying at Hilton Garden Inn Guangzhou Conghua (Urban Construction College) was great, especially the reception by the front desk lady Wu Xiaoli impressed us. As a customer who booked this hotel for the first time, we felt unprecedented enthusiasm and professionalism. Wu Xiaoli not only had a warm and considerate attitude, but also showed a high degree of service professionalism, patiently and meticulously checking in and handling the formalities for us. What moved us even more was that she also enthusiastically introduced the local conditions and customs of Conghua, the beautiful environment, and the excellent service measures, which gave us a deeper understanding and love of this unfamiliar land. Thank you for the warm reception of Hilton Garden Inn Guangzhou Conghua (Urban Construction College) and the front desk lady Wu Xiaoli, which made our trip to Conghua even more memorable! Thank you very much!
Original TextTranslated by Google
Response from Property: Dear guests! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Smart River View King Room
Stayed in Nov 2024
Business travelers
74 review
4.5/5
Great
Posted on Dec 5, 2024
The room is quite clean and the surroundings are quite convenient. Overall, I am quite satisfied. The river view of the river view room is the most unlike river view I have ever seen. It is just a small river. The area around the river is very messy and the road is very noisy. Although two noise reduction earplugs were provided, the brand of the earplugs they used is really too bad. They can't be pinched small and can't be plugged into the ears. Honeywell or 3m are not expensive. It only costs a few cents. Why not just use a good one?
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您的入住和詳細點評,正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,給您帶來的不便我們表示歉意。酒店管理層非常重視,並已經採購新您推薦的品牌耳塞,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨廣州從化希爾頓惠庭酒店!
Guest User
Family-friendly Twin Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Joyce and Xiao Li at the front desk are very nice, the service is very good, the hotel facilities are very new, there is also a self-service bar in the lobby where you can make tea, the hotel is very new, the breakfast is also very delicious, I will stay here again next time.
Original TextTranslated by Google
Response from Property: 非常高興從您的留言中得知我們酒店前台接待的服務給您留下如此美好的印象,希望您未來可以繼續關注廣州從化希爾頓惠庭酒店,並將以後入住時的更多感受和體驗告訴我們,期待您的再次光臨!祝您生活愉快~
Guest User
Smart Twin Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 1, 2024
1. If you forget to bring your ID card when checking in, you can scan the Yueju code to fix it.
2. Free two extra hours until 2 o'clock.
3. The room is clean and well-equipped (with a refrigerator, which I need most).
4. The hotel service is very good, very warm, and the service attitude is particularly good, especially the restaurant manager Xuan's team of employees are polite and kind, Xiao E, Sister Qing, etc. The sanitation is very clean, and it is very convenient to enter and exit. The overall is still very comfortable.
5. Free parking, very satisfied with the stay!
6. The environment is very beautiful, the room is very clean, the hotel front desk is very warm, and the service is thoughtful.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力、不斷進取的動力,期待下次為您服務!
Guest User
Smart River View King Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 26, 2024
The environment is great no matter what you take a picture of. The three girls at the front desk, Jiamin, Xiaoqiu and Xiaoli, are very enthusiastic and can solve any problems immediately. The hotel is very clean and the photos are also very good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您在百忙之中給我們這麼大的鼓勵與支持,看到您的評價我們實在倍感喜悦!酒店客房配備靈動且多功能的設施和居家用品,就是為了可以讓您在旅途中可以感受在家的温暖;房間生活吧配有膠囊咖啡機,微波爐,小冰箱等小電器,遊玩一天回來,用微波爐加熱美食,再泡一杯咖啡,和好友一起坐在沙發上,一邊聊天一邊享受美食飲品,一天的疲憊得以緩解,實在愉悦至極~我們會一如既往的提供高品質的服務,真誠的邀請您再次入住!祝:事事順心~