Acacia Motel

"We stayed here two days ago and noticed the motel was very run down. I was sitting at the desk with my laptop on the wooden desk with glass top. Hubby noticed there was food under the glass. you name it, it was there. Lucky, we carry wipes with us then we looked closer. the room was actually pretty dirty. No hairdryer windows filthy. They actually need someone who speaks and understands English on reception as we found it very hard to communicate with them. This is not meant in a discriminative way. We pulled back the doona to go to bed. the doona has stains on neither of us could identify with. so, we just used the blanket. The bed was so soft that hubby had to prop himself up to sleep. We spoke to the person in reception the next morning and showed him the room. He didn't seem fazed about our complaints. Asked for a refund for the next night and refused saying that it was less than 24hrs notice. But we wouldn't have known these things without staying there. Asked for a manager to call still no response, I called back to follow up today. Still refusing to discuss even refunding half the amount stating you have to give 24hrs notice. The motel used to be good years ago and has changed owners and is disgusting. Stay away."

Exies Bagtown