Grand Tropic Suites Hotel Reviews

Response from Property: Dear Yiu Kin Nancy,Warm regard from Grand Tropic Hotel,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your input is extremely valuable as we continuously strive to improve our service and facilities.We completely understand how important time is, especially when catching a flight. We will certainly review our check-out procedure to ensure it is faster and more efficient for future guests. Regarding the air conditioning and room condition, we are currently undergoing gradual renovations across our property to enhance the guest experience.We’d like to recommend our newly refreshed Executive Rooms on the 6th floor, which offer a more modern and comfortable design. For an elevated stay, our Premier Rooms on the 9th floor provide a spacious layout, stunning city views, and a more tranquil atmosphere — ideal for both business and leisure travelers.We truly hope to welcome you back in the near future and provide a much more satisfying experience. Should you have any special requests or needs during your stay, please do not hesitate to contact us directly.Warm regards,Grand Tropic Suites Hotel Management

Response from Property: Dear our valued Guest. Thank you for your thoughtful feedback. We're glad to hear you appreciate the space composition and the well-managed condition of the building. While we understand that the one-way street may present a slight inconvenience, we're pleased that overall, the property meets your expectations. Your input is valuable, and we’ll continue to explore ways to enhance our guests’ stay. We are very happy to welcome you back to the Grand Tropic Suites Hotel.Regards,Management

Response from Property: Dear. Mr. Café Tichy Wien / Mrs. Mumu, Melani,We would like to address the review you have shared across various platforms regarding your recent stay with us. Unfortunately, the experience described in your review does not reflect the high standards of service that we are committed to providing at our hotel.We understand that feedback is important, but we are concerned that your review may create an inaccurate impression and could negatively impact our reputation. We have always strived to ensure the highest level of comfort and satisfaction for our guests, and we regret that your experience did not align with this.If there were any specific issues during your stay, we would appreciate the opportunity to discuss them further and resolve them. Your feedback is valuable, and we are committed to making sure all our guests have a positive experience.Thank you for your attention.