Mercure Glasgow City Hotel Reviews

Response from Property: Dear OllieSmith,Thank you for taking the time to share your feedback following your stay at Mercure Glasgow City Hotel.We’re pleased to hear that you found our location convenient and the beds comfortable—two things we know are important for a good city break. At the same time, we’re sorry to learn that the room size and ventilation did not meet your expectations. Our rooms are designed to be compact and efficient, especially in a central city location, but we understand that comfort is key and appreciate your honest comments.We’re also grateful for your understanding regarding the restaurant and bar, and hope you might have the chance to experience them on a future visit. Your feedback helps us continue to improve, and we hope to have the opportunity to welcome you back again for a more enjoyable stay.Regards,Rohan JainMercure Glasgow City Hotel

Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anup SinghMercure Glasgow Team

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointing experience during your recent stay with us.We are very sorry to hear about the issues you encountered during check-in, as well as the lack of amenities and room comfort you expected. Your experience is far from the standards we strive to uphold, and we will address your comments with our front desk and housekeeping teams to ensure better service and preparation for our guests in the future.Regarding the room amenities, such as the fridge and iron, we understand your expectations and will review how we can better communicate what is included in our rooms, as well as consider possible improvements. We also apologize for the lack of complimentary water and the noise disturbance that affected your sleep – we recognize how important a restful stay is.On a positive note, we are glad you enjoyed our location and breakfast, but it’s clear we fell short in many other areas. We take your feedback seriously and will use it to improve both our facilities and service standards.We hope you might reconsider and give us another chance to restore your trust in the future.Sincerely,Anup SinghMercure Glasgow Team

Response from Property: Dear Geok Pheng,Thank you for taking the time to share your feedback. We are pleased to hear you appreciated our central location. We are sorry to learn that external noise impacted your rest—being in such a vibrant area does mean it can occasionally be lively, especially on weekends. We will be sure to pass your comments about breakfast on to the team as we continually look to improve. We hope to have the opportunity to welcome you again for a more peaceful stay.Sincerely,Anup SinghMercure Glasgow Team

Response from Property: Dear Sirs,We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,GabrielMercure Glasgow Team

Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback following your recent stay at Mercure Glasgow City Hotel.We sincerely apologise for the delay you experienced at check-in. We understand how frustrating it can be to wait, especially after a long journey or when you have plans in the city. Unfortunately, due to an unexpected staffing shortage on the day, there was a slight delay in preparing the rooms. We truly appreciate your patience and understanding during this time.We’re glad to hear that the complimentary drink brought a bit of cheer to your evening 😊. It’s always our aim to make our guests feel welcome and valued, even when things don’t go quite as planned.We hope the rest of your stay was comfortable and enjoyable, and we’d love the opportunity to welcome you back in the future for a smoother and even more pleasant experience.Regards,Rohan JainDuty ManagerMercure Glasgow City Hotel

Response from Property: Dear Sirs,We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,GabrielMercure Glasgow Team

Response from Property: Dear Guest,Thankyou for taking the time to review your stay, I am delighted that you enjoyed your stay and found the staff and breakfast great, I will be sure to pass this on to the team However please accept my apologies for the room size, would have happily have moved you if we had known.Kind RegardsErica Coventry

Response from Property: Dear Pinar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lynseyann BainMercure Glasgow Team

Response from Property: Dear Evindar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anup SinghMercure Glasgow Team

Response from Property: Thankyou for taking the time to leave a great review of your visit.It is a pleasure to hear that the staff are friendly and welcoming as we try our best to give all our guests a great service. We hope you come and visit us again soon in the near future.Kind RegardsAngela LennoxOperations managerMercure Glasgow City Hotel.